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Software · head to head

Freshservice vs Webex by Cisco

Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
Webex by Cisco logo

Webex by Cisco

Software

A simpler, smarter way to work

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Webex by Cisco has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; Webex by Cisco listed on UK G-Cloud at £6 per user per month for Cisco Webex, via reseller Conscia Group UK Ltd (ITGL)
  • They diverge on capability: Freshservice covers Incident management, Webex by Cisco covers Video and audio conferencing.

Where they differ

Only the attributes on which Freshservice and Webex by Cisco actually diverge.

Attributes where Freshservice and Webex by Cisco differ
AttributeFreshserviceWebex by Cisco
Starting price$19/monthFree
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, Windows, Macos, Linux, Ios, Android
Founded20101984

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • AWS
  • Azure

Only in Webex by Cisco

  • Video and audio conferencing
  • Screen sharing and annotation
  • Virtual backgrounds
  • Recording and playback
  • Meeting transcription
  • Chat and messaging
  • Calendar integration
  • Breakout sessions

Both cover

  • Slack
  • Microsoft Teams
  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot Webex by Cisco
  • Asset management and change control for IT teamsnot Webex by Cisco

Webex by Cisco

  • Video conferencingnot Freshservice
  • Webinarsnot Freshservice
  • Virtual eventsnot Freshservice
  • Trainingnot Freshservice
  • Enterprise communicationnot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Webex by Cisco

  • Listed on UK G-Cloud at £6 per user per month for Cisco Webex, via reseller Conscia Group UK Ltd (ITGL)

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Webex by Cisco

Free
  • FreeFree
    • Unlimited 1:1 meetings
    • Group meetings (40 min limit, 100 participants)
    • HD video
  • Pro$13.5/month
    • Unlimited meetings (500 participants)
    • Cloud recording and storage
    • Advanced scheduling
  • Business$18/month
    • Everything in Pro
    • Custom branding
    • Advanced security
  • Enterprise$undefined/month
    • Unlimited everything
    • Dedicated account manager
    • Custom deployment

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose Webex by Cisco if

  • You need video and audio conferencing.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Linux, Ios, Android.
  • You also want screen sharing and annotation.
Webex by Cisco review

Questions people ask

Is Freshservice or Webex by Cisco better?
Neither clearly leads. Freshservice starts at $19/month and Webex by Cisco at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or Webex by Cisco?
Webex by Cisco has a free tier; the other does not. Paid plans start at $19/month for Freshservice and Free for Webex by Cisco.
Does Freshservice or Webex by Cisco run on more platforms?
Freshservice runs on Web, Ios, Android. Webex by Cisco runs on Web, Windows, Macos, Linux, Ios, Android.
Can I use Webex by Cisco for free?
Yes. Webex by Cisco has a free tier, so you can try it without paying. Freshservice starts at $19/month.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what Webex by Cisco is typically brought in for.
What can Freshservice do that Webex by Cisco cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base. Webex by Cisco covers Video and audio conferencing, Screen sharing and annotation, Virtual backgrounds, Recording and playback. Both handle Slack, Microsoft Teams, SOC2.
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