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Business Intelligence · head to head

Celonis vs Userpilot

Celonis logo

Celonis

Business Intelligence

German process mining platform that analyzes, designs and operates AI-driven business processes

From
On request
Free plan
No
Visit CelonisFull review
Userpilot logo

Userpilot

Business Intelligence

Product analytics and in-app onboarding platform.

From
Free
Free plan
Yes
Visit UserpilotFull review

The short version

  • Userpilot is a product-led growth platform.
  • Userpilot starts at $299/mo; Celonis prices on request.
  • Where Celonis falls short: Celonis does not publish pricing on their pricing page or website.
  • Where Userpilot falls short: starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier.
  • Prices and features on this page were last checked on 13 November 2026.

Where they differ

Only the attributes on which Celonis and Userpilot actually diverge.

Attributes where Celonis and Userpilot differ
AttributeCelonisUserpilot
Starting priceOn requestFree
Pricing modelQuoteSubscription
Free tierNoYes
PlatformsWebWeb, iOS, Android, API

Identical on both: category (Business Intelligence).

What people use each for

The jobs each tool is most often brought in to do.

Celonis

  • Process mining and analyticsnot Userpilot

Userpilot

  • SaaS companies optimising user onboarding and activationnot Celonis
  • Product teams collecting user feedback and identifying churn drivers via session replaynot Celonis
  • Customer success teams using in-app guides and contextual helpnot Celonis
  • Growth teams orchestrating multi-channel campaigns across email and in-appnot Celonis
  • Product managers measuring adoption and engagement across user cohortsnot Celonis

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Celonis

  • Celonis does not publish pricing on their pricing page or website
  • Company directs customers to contact sales team for pricing information
  • No indication of pricing tiers, starting prices, or quote-based model on public pages
  • Pricing inquiry requires using a contact form or reaching out directly

Userpilot

  • Starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier
  • Large price jump from Starter ($299/mo) to Growth ($849/mo), nearly 3x increase
  • Growth tier scales to 100,000 MAU but does not publish pricing for higher volumes, requiring Enterprise negotiation
  • Session replay and mobile engagement are optional add-ons in Growth tier, not included in base pricing
  • Enterprise pricing not published; custom negotiations required for large-scale deployments

Pricing, plan by plan

Celonis

On request

No published plan breakdown. See the Celonis review.

Userpilot

Free
  • Starter$299/mo
    • Up to 2,000 monthly active users
    • In-app engagement
    • User segmentation
  • Growth$849
    • 2,000 to 100,000 monthly active users
    • All Starter features
    • Advanced product analytics
  • EnterpriseOn request
    • Custom monthly active user levels
    • All Growth features
    • Premium integrations

Which should you pick?

Choose Celonis if

Nothing in the data separates Celonis from Userpilot on the points above - pick on price and on how each one feels to use.

Celonis review

Choose Userpilot if

  • You want to start without paying.
  • You work on Web, iOS, Android, API.
Userpilot review

Questions people ask

Is Celonis or Userpilot better?
Neither clearly leads. Celonis starts at On request and Userpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Celonis or Userpilot?
Userpilot has a free tier; the other does not. Paid plans start at On request for Celonis and Free for Userpilot.
Does Celonis or Userpilot run on more platforms?
Celonis runs on Web. Userpilot runs on Web, iOS, Android, API.
Can I use Userpilot for free?
Yes. Userpilot has a free tier, so you can try it without paying. Celonis starts at On request.
What is Celonis best used for?
Celonis is most often used for process mining and analytics. Of those, process mining and analytics is not what Userpilot is typically brought in for.

Answered from the vendors’ own pages

Celonis: How much does Celonis cost?

Celonis does not publish pricing on their website. The company offers process mining and analytics solutions but requires customers to contact their sales team or use the Get in touch form on their pricing page to receive custom pricing quotes.

Source
Userpilot: What is included in the free trial?

Userpilot offers a free 14-day trial without requiring a credit card, providing full access to the Starter tier features.

Source
Celonis: What is Celonis' pricing model?

Celonis' pricing model and pricing tiers are not publicly disclosed. Customers must request pricing information directly from Celonis through their sales contact channels.

Source
Userpilot: Does Userpilot include session replay?

Session replay is available in the Growth tier as an optional add-on for watching real user sessions and identifying friction points.

Source
Celonis: Does Celonis offer a free trial or demo?

Celonis offers resources through Celonis Academy for training and has specialized programs (Academic Alliance, Aspire, Labs), but specific pricing for trials or demos is not disclosed. Contact Celonis directly for information on trial availability and pricing.

Source
Userpilot: What integrations does Userpilot support?

Userpilot integrates with HubSpot, Salesforce, Segment, Google Analytics, Amplitude, Mixpanel, Heap, Zendesk, Intercom and Google Tag Manager. Additional integrations can be requested.

Source
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