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Business Intelligence · head to head

Celonis vs Glassbox

Celonis logo

Celonis

Business Intelligence

German process mining platform that analyzes, designs and operates AI-driven business processes

From
On request
Rated
-
Full reviewWebsite
Glassbox logo

Glassbox

Business Intelligence

Digital experience intelligence

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Celonis celonis does not publish pricing on their pricing page or website; Glassbox no fixed pricing tiers published; custom quotes required based on package, data retention, and session volume
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Celonis and Glassbox actually diverge.

Attributes where Celonis and Glassbox differ
AttributeCelonisGlassbox
Pricing modelquotesubscription
PlatformsWebWeb, Mobile, Hybrid
FoundedUnknown2010

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated), category (Business Intelligence).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Celonis

Nothing recorded that Glassbox does not also cover.

Only in Glassbox

  • Session Replay
  • Struggle Detection
  • Journey Mapping
  • AI Insights
  • Voice of Customer
  • Adobe Analytics
  • Google Analytics
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Celonis

  • Process mining and analyticsnot Glassbox

Glassbox

  • User experience analysisnot Celonis
  • Bug reproductionnot Celonis
  • Conversion optimizationnot Celonis
  • Customer journey mappingnot Celonis
  • Usability testingnot Celonis

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Celonis

  • Celonis does not publish pricing on their pricing page or website
  • Company directs customers to contact sales team for pricing information
  • No indication of pricing tiers, starting prices, or quote-based model on public pages
  • Pricing inquiry requires using a contact form or reaching out directly

Glassbox

  • No fixed pricing tiers published; custom quotes required based on package, data retention, and session volume

Pricing, plan by plan

Celonis

On request

No published plan breakdown. See the Celonis review.

Glassbox

On request
  • CustomFree
    • Full Platform
    • Mobile Analytics
    • Enterprise Support

Which should you pick?

Choose Celonis if

Nothing in the data separates Celonis from Glassbox on the points above - pick on price and on how each one feels to use.

Celonis review

Choose Glassbox if

  • You need session replay.
  • You work on Web, Mobile, Hybrid.
  • You also want struggle detection.
Glassbox review

Questions people ask

Is Celonis or Glassbox better?
Neither clearly leads. Celonis starts at On request and Glassbox at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Celonis or Glassbox?
Celonis starts at On request and Glassbox at On request.
Does Celonis or Glassbox run on more platforms?
Celonis runs on Web. Glassbox runs on Web, Mobile, Hybrid.
What is Celonis best used for?
Celonis is most often used for process mining and analytics. Of those, process mining and analytics is not what Glassbox is typically brought in for.
What can Celonis do that Glassbox cannot?
Glassbox covers Session Replay, Struggle Detection, Journey Mapping, AI Insights.

Answered from the vendors’ own pages

Celonis: How much does Celonis cost?

Celonis does not publish pricing on their website. The company offers process mining and analytics solutions but requires customers to contact their sales team or use the Get in touch form on their pricing page to receive custom pricing quotes.

Source
Glassbox: How much does Glassbox cost?

Glassbox uses custom pricing based on three factors: the selected package (Production Operation, Marketing/Business, or Product), data retention period, and session volume. The vendor encourages contacting sales to build customized packages.

Source
Celonis: What is Celonis' pricing model?

Celonis' pricing model and pricing tiers are not publicly disclosed. Customers must request pricing information directly from Celonis through their sales contact channels.

Source
Glassbox: Does Glassbox offer add-ons for specific industries?

Yes, Glassbox offers specialized add-on solutions including fraud prevention, accessibility features, and call center solutions tailored for financial organizations.

Source
Celonis: Does Celonis offer a free trial or demo?

Celonis offers resources through Celonis Academy for training and has specialized programs (Academic Alliance, Aspire, Labs), but specific pricing for trials or demos is not disclosed. Contact Celonis directly for information on trial availability and pricing.

Source
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