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CRM & Sales · head to head

Capsule CRM vs Employment Hero

Capsule CRM logo

Capsule CRM

CRM & Sales

The customer relationship management CRM

From
Free
Rated
-
Full reviewWebsite
Employment Hero logo

Employment Hero

HR & Recruiting

Australian HR, payroll and recruitment platform for employment management

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Capsule CRM has a free tier, so it costs nothing to try first.
  • Each has a real cost: Capsule CRM free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline; Employment Hero hR Essentials at AUD 10/employee/month requires a minimum of 10 users, so it cannot be bought for a team smaller than that even if actual headcount is lower

Where they differ

Only the attributes on which Capsule CRM and Employment Hero actually diverge.

Attributes where Capsule CRM and Employment Hero differ
AttributeCapsule CRMEmployment Hero
Starting priceFreeOn request
Pricing modelfreemiumsubscription
Free tierYesNo
CategoryCRM & SalesHR & Recruiting

Identical on both: platforms (Web), user rating (Not yet rated).

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Capsule CRM

  • Free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline
  • Starter plan, the cheapest paid tier, still caps at 30,000 contacts before requiring an upgrade to Growth (60,000) or Advanced (120,000)
  • Ultimate tier, aimed at teams of 5 or more users, has no published price and requires contacting sales
  • Marketing features are not included in any core plan; the Transpond marketing add-on costs an additional $11/month minimum on top of the CRM price

Employment Hero

  • HR Essentials at AUD 10/employee/month requires a minimum of 10 users, so it cannot be bought for a team smaller than that even if actual headcount is lower
  • Core features like payroll, chat and rostering are unbundled add-ons billed separately per employee, for example Managed Payroll costs an extra AUD 20/employee/month with a AUD 400 monthly minimum

Pricing, plan by plan

Capsule CRM

Free

No published plan breakdown. See the Capsule CRM review.

Employment Hero

On request

No published plan breakdown. See the Employment Hero review.

Which should you pick?

Choose Capsule CRM if

  • You want to start without paying.
Capsule CRM review

Choose Employment Hero if

Nothing in the data separates Employment Hero from Capsule CRM on the points above - pick on price and on how each one feels to use.

Employment Hero review

Questions people ask

Is Capsule CRM or Employment Hero better?
Neither clearly leads. Capsule CRM starts at Free and Employment Hero at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Capsule CRM or Employment Hero?
Capsule CRM has a free tier; the other does not. Paid plans start at Free for Capsule CRM and On request for Employment Hero.
Does Capsule CRM or Employment Hero run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Capsule CRM for free?
Yes. Capsule CRM has a free tier, so you can try it without paying. Employment Hero starts at On request.
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