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Botpress vs Dolibarr

Botpress logo

Botpress

Live Chat

Open-source chatbot platform and framework

From
Free
Rated
-
Full reviewWebsite
Dolibarr logo

Dolibarr

ERP

Modular open source ERP and CRM for very small businesses, installable on shared hosting

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Botpress dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs; Dolibarr the core is deliberately shallow, so a serious requirement such as advanced manufacturing, EDI or a specific payment gateway usually means buying a DoliStore module from a third-party author, and the quality and maintenance of those modules varies widely.
  • They diverge on capability: Botpress covers Visual bot builder, Dolibarr covers Module toggles.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Botpress and Dolibarr actually diverge.

Attributes where Botpress and Dolibarr differ
AttributeBotpressDolibarr
Pricing modelsubscriptionOpen source, no licence fee
PlatformsOpen-source (self-hosted), Cloud-managed (Botpress Cloud)Web, Self-hosted, Docker, Windows, macOS, Linux, Android
CategoryLive ChatERP
Founded2016Unknown

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Botpress

  • Visual bot builder
  • NLU integration
  • Multi-channel support
  • Analytics
  • Slack
  • Teams
  • Messenger
  • WhatsApp

Only in Dolibarr

  • Module toggles
  • Third-party management
  • Quotes to invoices
  • Stock and warehouses
  • Double-entry accounting
  • Projects and time
  • Point of sale
  • DoliStore

What people use each for

The jobs each tool is most often brought in to do.

Botpress

  • AI customer support ticketing and refund processingnot Dolibarr
  • Multi-channel helpdesk automation with escalationnot Dolibarr
  • Self-service account updates and order correctionsnot Dolibarr
  • Proactive customer outreach and retentionnot Dolibarr

Dolibarr

  • A two-person consultancy wants quotes, invoices and basic accounting self-hosted on an existing five euro a month shared hosting account with no server administration.not Botpress
  • A French or Spanish small business needs VAT handling and accounting exports that match local practice out of the box rather than after configuration.not Botpress
  • An association or nonprofit needs membership, subscription and donation tracking alongside ordinary invoicing without paying per member.not Botpress
  • A small distributor wants stock, purchase orders and sales orders in one system and is willing to buy a DoliStore module rather than commission bespoke development.not Botpress

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Botpress

  • Dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs

Dolibarr

  • The core is deliberately shallow, so a serious requirement such as advanced manufacturing, EDI or a specific payment gateway usually means buying a DoliStore module from a third-party author, and the quality and maintenance of those modules varies widely.
  • Accounting was designed around French practice, and the chart of accounts, VAT model and fiscal exports need real work to satisfy accountants in the United States, the UK or Australia.
  • The interface is functional rather than designed and shows its age against Odoo, which makes internal adoption harder when staff are comparing it to consumer-grade software.
  • Upgrades between major versions can break paid third-party modules, because module authors update on their own schedules and there is no guarantee your combination will work on version 24 the day it ships.
  • Support is community forums unless you buy a partner contract, and the documentation is a wiki of uneven quality with substantial parts written in French, so English-only teams hit dead ends.

Pricing, plan by plan

Botpress

Free
  • Standard$9000/year
    • Up to 4 seats
    • 1,200 conversations per month
    • No per-seat cost

Dolibarr

Free
  • Self-hostedFree
    • Full GPL source, all core modules
    • Unlimited users
    • You provide PHP and MySQL hosting
  • Partner cloud hosting$14/month
    • Managed hosting from DoliCloud or a certified partner
    • Backups, updates and support included
    • Typically 10 to 30 euros per user per month

Which should you pick?

Choose Botpress if

  • You need visual bot builder.
  • You want to start without paying.
  • You work on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
  • You also want nlu integration.
Botpress review

Choose Dolibarr if

  • You need module toggles.
  • You want to start without paying.
  • You work on Web, Self-hosted, Docker, Windows, macOS, Linux, Android.
  • You also want third-party management.
Dolibarr review

Questions people ask

Is Botpress or Dolibarr better?
Neither clearly leads. Botpress starts at Free and Dolibarr at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Botpress or Dolibarr?
Botpress starts at Free and Dolibarr at Free.
Does Botpress or Dolibarr run on more platforms?
Botpress runs on Open-source (self-hosted), Cloud-managed (Botpress Cloud). Dolibarr runs on Web, Self-hosted, Docker, Windows, macOS, Linux, Android.
Can I use Botpress for free?
Both have a free tier, so you can try either at no cost before committing.
What is Botpress best used for?
Botpress is most often used for ai customer support ticketing and refund processing, multi-channel helpdesk automation with escalation, self-service account updates and order corrections, proactive customer outreach and retention. Of those, ai customer support ticketing and refund processing and multi-channel helpdesk automation with escalation are not what Dolibarr is typically brought in for.
What can Botpress do that Dolibarr cannot?
Botpress covers Visual bot builder, NLU integration, Multi-channel support, Analytics. Dolibarr covers Module toggles, Third-party management, Quotes to invoices, Stock and warehouses.

Answered from the vendors’ own pages

Botpress: How much does Botpress cost?

Botpress charges $9,000 per year for the standard plan supporting 4 seats with 1,200 conversations monthly. No per-seat cost is applied when adding team members or expanding usage, and AI capabilities are included in the subscription.

Source
Dolibarr: Is Dolibarr genuinely free?

Yes. The full application is GPL with no user limit and no paid edition of the core. You pay only for hosting, optional DoliStore modules and optional partner support.

Botpress: Is there a free Botpress plan?

Yes, Botpress offers a free tier with no credit card required. You can try the platform for free and test it on your own support tickets before upgrading.

Source
Dolibarr: Can it run on shared hosting?

Yes, that is its main practical advantage. It needs only PHP and MySQL or MariaDB, so an ordinary cPanel account is enough.

Botpress: What does Botpress include compared to Zendesk or Intercom?

Botpress saves $25,500 per year compared to Zendesk and Intercom for a 4-seat team handling 1,200 monthly conversations, delivering the same AI-powered support without separate AI billing.

Source
Dolibarr: How does it compare to Odoo?

Odoo is deeper and better presented but its useful modules are in the paid Enterprise edition and it needs a proper deployment. Dolibarr is thinner but free end to end and far easier to host.

Dolibarr: Does it handle UK or US accounting?

Not comfortably out of the box. The accounting module reflects French conventions and needs configuration and often a local module to satisfy an accountant elsewhere.

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