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ERP · head to head

Dolibarr vs Microsoft Dynamics 365 Chat

Dolibarr logo

Dolibarr

ERP

Modular open source ERP and CRM for very small businesses, installable on shared hosting

From
Free
Rated
-
Full reviewWebsite
Microsoft Dynamics 365 Chat logo

Microsoft Dynamics 365 Chat

Live Chat

Omnichannel chat solution integrated with Microsoft ecosystem

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Dolibarr has a free tier, so it costs nothing to try first.
  • Each has a real cost: Dolibarr the core is deliberately shallow, so a serious requirement such as advanced manufacturing, EDI or a specific payment gateway usually means buying a DoliStore module from a third-party author, and the quality and maintenance of those modules varies widely.; Microsoft Dynamics 365 Chat specific pricing not disclosed on product page
  • They diverge on capability: Dolibarr covers Module toggles, Microsoft Dynamics 365 Chat covers Omnichannel messaging.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Dolibarr and Microsoft Dynamics 365 Chat actually diverge.

Attributes where Dolibarr and Microsoft Dynamics 365 Chat differ
AttributeDolibarrMicrosoft Dynamics 365 Chat
Starting priceFreeOn request
Pricing modelOpen source, no licence feesubscription
Free tierYesNo
PlatformsWeb, Self-hosted, Docker, Windows, macOS, Linux, AndroidWeb, Mobile app, IOS, Android
CategoryERPLive Chat
FoundedUnknown1975

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dolibarr

  • Module toggles
  • Third-party management
  • Quotes to invoices
  • Stock and warehouses
  • Double-entry accounting
  • Projects and time
  • Point of sale
  • DoliStore

Only in Microsoft Dynamics 365 Chat

  • Omnichannel messaging
  • Live chat
  • Email support
  • Social media integration
  • Outlook
  • Teams
  • 365
  • Power BI

What people use each for

The jobs each tool is most often brought in to do.

Dolibarr

  • A two-person consultancy wants quotes, invoices and basic accounting self-hosted on an existing five euro a month shared hosting account with no server administration.not Microsoft Dynamics 365 Chat
  • A French or Spanish small business needs VAT handling and accounting exports that match local practice out of the box rather than after configuration.not Microsoft Dynamics 365 Chat
  • An association or nonprofit needs membership, subscription and donation tracking alongside ordinary invoicing without paying per member.not Microsoft Dynamics 365 Chat
  • A small distributor wants stock, purchase orders and sales orders in one system and is willing to buy a DoliStore module rather than commission bespoke development.not Microsoft Dynamics 365 Chat

Microsoft Dynamics 365 Chat

  • Customer service omnichannel communicationnot Dolibarr
  • Multi-channel customer engagementnot Dolibarr
  • AI-powered customer conversationsnot Dolibarr
  • Enterprise customer service automationnot Dolibarr

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dolibarr

  • The core is deliberately shallow, so a serious requirement such as advanced manufacturing, EDI or a specific payment gateway usually means buying a DoliStore module from a third-party author, and the quality and maintenance of those modules varies widely.
  • Accounting was designed around French practice, and the chart of accounts, VAT model and fiscal exports need real work to satisfy accountants in the United States, the UK or Australia.
  • The interface is functional rather than designed and shows its age against Odoo, which makes internal adoption harder when staff are comparing it to consumer-grade software.
  • Upgrades between major versions can break paid third-party modules, because module authors update on their own schedules and there is no guarantee your combination will work on version 24 the day it ships.
  • Support is community forums unless you buy a partner contract, and the documentation is a wiki of uneven quality with substantial parts written in French, so English-only teams hit dead ends.

Microsoft Dynamics 365 Chat

  • Specific pricing not disclosed on product page
  • Directs users to separate pricing overview page for details
  • Requires contacting sales for custom quotes and pricing

Pricing, plan by plan

Dolibarr

Free
  • Self-hostedFree
    • Full GPL source, all core modules
    • Unlimited users
    • You provide PHP and MySQL hosting
  • Partner cloud hosting$14/month
    • Managed hosting from DoliCloud or a certified partner
    • Backups, updates and support included
    • Typically 10 to 30 euros per user per month

Microsoft Dynamics 365 Chat

On request
  • Customer Service Professional$100/month
    • Basic chat
    • Ticketing
  • Customer Service Enterprise$200/month
    • Advanced omnichannel
    • AI integration
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Dolibarr if

  • You need module toggles.
  • You want to start without paying.
  • You work on Web, Self-hosted, Docker, Windows, macOS, Linux, Android.
  • You also want third-party management.
Dolibarr review

Choose Microsoft Dynamics 365 Chat if

  • You need omnichannel messaging.
  • You work on Web, Mobile app, IOS, Android.
  • You also want live chat.
Microsoft Dynamics 365 Chat review

Questions people ask

Is Dolibarr or Microsoft Dynamics 365 Chat better?
Neither clearly leads. Dolibarr starts at Free and Microsoft Dynamics 365 Chat at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dolibarr or Microsoft Dynamics 365 Chat?
Dolibarr has a free tier; the other does not. Paid plans start at Free for Dolibarr and On request for Microsoft Dynamics 365 Chat.
Does Dolibarr or Microsoft Dynamics 365 Chat run on more platforms?
Dolibarr runs on Web, Self-hosted, Docker, Windows, macOS, Linux, Android. Microsoft Dynamics 365 Chat runs on Web, Mobile app, IOS, Android.
Can I use Dolibarr for free?
Yes. Dolibarr has a free tier, so you can try it without paying. Microsoft Dynamics 365 Chat starts at On request.
What is Dolibarr best used for?
Dolibarr is most often used for a two-person consultancy wants quotes, invoices and basic accounting self-hosted on an existing five euro a month shared hosting account with no server administration., a french or spanish small business needs vat handling and accounting exports that match local practice out of the box rather than after configuration., an association or nonprofit needs membership, subscription and donation tracking alongside ordinary invoicing without paying per member., a small distributor wants stock, purchase orders and sales orders in one system and is willing to buy a dolistore module rather than commission bespoke development.. Of those, a two-person consultancy wants quotes, invoices and basic accounting self-hosted on an existing five euro a month shared hosting account with no server administration. and a french or spanish small business needs vat handling and accounting exports that match local practice out of the box rather than after configuration. are not what Microsoft Dynamics 365 Chat is typically brought in for.
What can Dolibarr do that Microsoft Dynamics 365 Chat cannot?
Dolibarr covers Module toggles, Third-party management, Quotes to invoices, Stock and warehouses. Microsoft Dynamics 365 Chat covers Omnichannel messaging, Live chat, Email support, Social media integration.

Answered from the vendors’ own pages

Dolibarr: Is Dolibarr genuinely free?

Yes. The full application is GPL with no user limit and no paid edition of the core. You pay only for hosting, optional DoliStore modules and optional partner support.

Microsoft Dynamics 365 Chat: How much does Microsoft Dynamics 365 Chat cost?

Specific pricing for Dynamics 365 Chat is not published on the product page. Pricing information is available on Microsoft's separate Dynamics 365 pricing overview page, with custom quotes available through sales contact.

Source
Dolibarr: Can it run on shared hosting?

Yes, that is its main practical advantage. It needs only PHP and MySQL or MariaDB, so an ordinary cPanel account is enough.

Microsoft Dynamics 365 Chat: Is there a free trial for Dynamics 365 Chat?

Microsoft Dynamics 365 offers free trials that users can request directly from the product page. Exact trial duration and terms are determined during the trial request process.

Source
Dolibarr: How does it compare to Odoo?

Odoo is deeper and better presented but its useful modules are in the paid Enterprise edition and it needs a proper deployment. Dolibarr is thinner but free end to end and far easier to host.

Microsoft Dynamics 365 Chat: Can I compare Dynamics 365 Chat plans and pricing?

Microsoft provides plan and pricing comparison on their dedicated pricing overview page. Users should visit the Dynamics 365 pricing section to see available plans, features, and pricing tiers before contacting sales.

Source
Dolibarr: Does it handle UK or US accounting?

Not comfortably out of the box. The accounting module reflects French conventions and needs configuration and often a local module to satisfy an accountant elsewhere.

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