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CRM & Sales · head to head

Bitrix24 vs Melio

Bitrix24 logo

Bitrix24

CRM & Sales

All-in-one CRM and business automation platform

From
Free
Rated
-
Full reviewWebsite
Melio logo

Melio

Accounting & Finance

Simple business payments

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Bitrix24 the free plan is limited to 2 users and 5 GB of storage; Melio go (free) plan limited to one user only
  • They diverge on capability: Bitrix24 covers Contact management, Melio covers Vendor payments.

Where they differ

Only the attributes on which Bitrix24 and Melio actually diverge.

Attributes where Bitrix24 and Melio differ
AttributeBitrix24Melio
Pricing modelsubscriptionfreemium
PlatformsWeb, Ios, AndroidWeb, Mobile app
CategoryCRM & SalesAccounting & Finance
Founded20122018

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bitrix24

  • Contact management
  • Sales pipeline
  • Service desk
  • Project management
  • Chat
  • Automation
  • Mobile app
  • Slack

Only in Melio

  • Vendor payments
  • Card to check
  • Payment scheduling
  • Approval workflows
  • QuickBooks sync
  • QuickBooks
  • Xero
  • FreshBooks

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Bitrix24

  • CRM and sales pipeline management for a small businessnot Melio
  • Team chat, tasks and project management in one suitenot Melio
  • Telephony and email integrated with customer recordsnot Melio
  • Document storage and collaborationnot Melio
  • Workflow automation and HR records on the higher tiersnot Melio

Melio

  • Accounts payable automationnot Bitrix24
  • Bill management and payment schedulingnot Bitrix24
  • Multi-vendor payment processingnot Bitrix24
  • Invoice receivables and payment collectionnot Bitrix24

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bitrix24

  • The free plan is limited to 2 users and 5 GB of storage
  • Plans are flat-rate blocks with hard user ceilings, so exceeding 5, 50 or 100 users means jumping a tier rather than adding a seat
  • Monthly billing is roughly 40 percent dearer than annual, at $69 against $49 on Basic
  • Sales automation and invoicing need Standard at $99 a month, and workflow automation and HR need Professional at $199
  • SOC compliance and the 99.95 percent SLA are Enterprise only, from $399 a month

Melio

  • Go (free) plan limited to one user only
  • ACH charges £0.50 per transaction beyond monthly allowance (5-50 free depending on plan)
  • Card payment fees range from 2.9% to 2.9% plus £75 maximum
  • International payments limited to select currencies only
  • NetSuite integration only available in Unlimited plan (£80/month minimum)

Pricing, plan by plan

Bitrix24

Free
  • FreeFree
    • Up to 12 users
    • Basic CRM
    • Chat
  • Basic$39/month
    • Everything in Free
    • Sales automation
    • Customer portal
  • Standard$99/month
    • Everything in Basic
    • Advanced automation
    • Custom fields
  • Professional$199/month
    • Everything in Standard
    • Dedicated support

Melio

Free

No published plan breakdown. See the Melio review.

Which should you pick?

Choose Bitrix24 if

  • You need contact management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want sales pipeline.
Bitrix24 review

Choose Melio if

  • You need vendor payments.
  • You want to start without paying.
  • You work on Web, Mobile app.
  • You also want card to check.
Melio review

Questions people ask

Is Bitrix24 or Melio better?
Neither clearly leads. Bitrix24 starts at Free and Melio at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bitrix24 or Melio?
Bitrix24 starts at Free and Melio at Free.
Does Bitrix24 or Melio run on more platforms?
Bitrix24 runs on Web, Ios, Android. Melio runs on Web, Mobile app.
Can I use Bitrix24 for free?
Both have a free tier, so you can try either at no cost before committing.
What is Bitrix24 best used for?
Bitrix24 is most often used for crm and sales pipeline management for a small business, team chat, tasks and project management in one suite, telephony and email integrated with customer records, document storage and collaboration. Of those, crm and sales pipeline management for a small business and team chat, tasks and project management in one suite are not what Melio is typically brought in for.
What can Bitrix24 do that Melio cannot?
Bitrix24 covers Contact management, Sales pipeline, Service desk, Project management. Melio covers Vendor payments, Card to check, Payment scheduling, Approval workflows. Both handle Web support, Ios support, Android support.
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Related pages

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