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Bitrix24 vs Grasshopper

Bitrix24 logo

Bitrix24

Software

All-in-one CRM and business automation platform

From
Free
Rated
-
Full reviewWebsite
Grasshopper logo

Grasshopper

Software

The entrepreneur's phone system

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Bitrix24 has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bitrix24 the free plan is limited to 2 users and 5 GB of storage; Grasshopper available only in the USA and Canada; the site returns a not available in your region error outside those countries

Where they differ

Only the attributes on which Bitrix24 and Grasshopper actually diverge.

Attributes where Bitrix24 and Grasshopper differ
AttributeBitrix24Grasshopper
Starting priceFreeOn request
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb
Founded2012Unknown

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bitrix24

  • Contact management
  • Sales pipeline
  • Service desk
  • Project management
  • Chat
  • Automation
  • Mobile app
  • Slack

Only in Grasshopper

Nothing recorded that Bitrix24 does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Bitrix24

  • CRM and sales pipeline management for a small businessnot Grasshopper
  • Team chat, tasks and project management in one suitenot Grasshopper
  • Telephony and email integrated with customer recordsnot Grasshopper
  • Document storage and collaborationnot Grasshopper
  • Workflow automation and HR records on the higher tiersnot Grasshopper

Grasshopper

No use cases recorded yet. See the Grasshopper review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bitrix24

  • The free plan is limited to 2 users and 5 GB of storage
  • Plans are flat-rate blocks with hard user ceilings, so exceeding 5, 50 or 100 users means jumping a tier rather than adding a seat
  • Monthly billing is roughly 40 percent dearer than annual, at $69 against $49 on Basic
  • Sales automation and invoicing need Standard at $99 a month, and workflow automation and HR need Professional at $199
  • SOC compliance and the 99.95 percent SLA are Enterprise only, from $399 a month

Grasshopper

  • Available only in the USA and Canada; the site returns a not available in your region error outside those countries
  • Plans start at $14/month only under a promotional discount of up to $75 off select plans, meaning the advertised entry price is not the standing rate

Pricing, plan by plan

Bitrix24

Free
  • FreeFree
    • Up to 12 users
    • Basic CRM
    • Chat
  • Basic$39/month
    • Everything in Free
    • Sales automation
    • Customer portal
  • Standard$99/month
    • Everything in Basic
    • Advanced automation
    • Custom fields
  • Professional$199/month
    • Everything in Standard
    • Dedicated support

Grasshopper

On request

No published plan breakdown. See the Grasshopper review.

Which should you pick?

Choose Bitrix24 if

  • You need contact management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want sales pipeline.
Bitrix24 review

Choose Grasshopper if

Nothing in the data separates Grasshopper from Bitrix24 on the points above - pick on price and on how each one feels to use.

Grasshopper review

Questions people ask

Is Bitrix24 or Grasshopper better?
Neither clearly leads. Bitrix24 starts at Free and Grasshopper at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bitrix24 or Grasshopper?
Bitrix24 has a free tier; the other does not. Paid plans start at Free for Bitrix24 and On request for Grasshopper.
Does Bitrix24 or Grasshopper run on more platforms?
Bitrix24 runs on Web, Ios, Android. Grasshopper runs on Web.
Can I use Bitrix24 for free?
Yes. Bitrix24 has a free tier, so you can try it without paying. Grasshopper starts at On request.
What is Bitrix24 best used for?
Bitrix24 is most often used for crm and sales pipeline management for a small business, team chat, tasks and project management in one suite, telephony and email integrated with customer records, document storage and collaboration. Of those, crm and sales pipeline management for a small business and team chat, tasks and project management in one suite are not what Grasshopper is typically brought in for.
What can Bitrix24 do that Grasshopper cannot?
Bitrix24 covers Contact management, Sales pipeline, Service desk, Project management.
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