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CRM & Sales · head to head

Bitrix24 vs Telegram

Bitrix24 logo

Bitrix24

CRM & Sales

All-in-one CRM and business automation platform

From
Free
Rated
-
Full reviewWebsite
Telegram logo

Telegram

All industries

Pure instant messaging — simple, fast, secure, and synced across all your devices

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Bitrix24 the free plan is limited to 2 users and 5 GB of storage; Telegram end-to-end encryption applies only to Secret Chats; private and group Cloud Chats use server-client encryption, so Telegram holds the data
  • They diverge on capability: Bitrix24 covers Contact management, Telegram covers Cloud-based messaging.

Where they differ

Only the attributes on which Bitrix24 and Telegram actually diverge.

Attributes where Bitrix24 and Telegram differ
AttributeBitrix24Telegram
Pricing modelsubscriptionfreemium
PlatformsWeb, Ios, AndroidWeb, Windows, Macos, Linux, Ios, Android
CategoryCRM & SalesAll industries
Founded20122013

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bitrix24

  • Contact management
  • Sales pipeline
  • Service desk
  • Project management
  • Chat
  • Automation
  • Mobile app
  • Slack

Only in Telegram

  • Cloud-based messaging
  • End-to-end encryption
  • Self-destructing messages
  • Large group chats
  • Voice and video calls
  • Bot platform
  • Channels and broadcasts
  • Cross-platform sync

Both cover

  • Zapier
  • Cloud deployment
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Bitrix24

  • CRM and sales pipeline management for a small businessnot Telegram
  • Team chat, tasks and project management in one suitenot Telegram
  • Telephony and email integrated with customer recordsnot Telegram
  • Document storage and collaborationnot Telegram
  • Workflow automation and HR records on the higher tiersnot Telegram

Telegram

  • Group messaging and large channels with files of any type and sizenot Bitrix24
  • Private device-bound conversations with self-destructing messagesnot Bitrix24
  • Running bots and broadcast channels for an audiencenot Bitrix24

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bitrix24

  • The free plan is limited to 2 users and 5 GB of storage
  • Plans are flat-rate blocks with hard user ceilings, so exceeding 5, 50 or 100 users means jumping a tier rather than adding a seat
  • Monthly billing is roughly 40 percent dearer than annual, at $69 against $49 on Basic
  • Sales automation and invoicing need Standard at $99 a month, and workflow automation and HR need Professional at $199
  • SOC compliance and the 99.95 percent SLA are Enterprise only, from $399 a month

Telegram

  • End-to-end encryption applies only to Secret Chats; private and group Cloud Chats use server-client encryption, so Telegram holds the data
  • Secret Chats are device-specific and are not part of the Telegram cloud, so they can only be read on the device they started on
  • Logging out destroys all of your Secret Chats
  • The Secret Chat self-destruct timer applies only to messages sent after the timer is set and has no effect on earlier messages
  • Telegram states screenshot detection cannot be guaranteed on some Android and Windows Phone devices, so screenshots of Secret Chats can be taken silently
  • Messages cannot be forwarded out of Secret Chats
  • The self-destruct timer in cloud chats covers media only, not text

Pricing, plan by plan

Bitrix24

Free
  • FreeFree
    • Up to 12 users
    • Basic CRM
    • Chat
  • Basic$39/month
    • Everything in Free
    • Sales automation
    • Customer portal
  • Standard$99/month
    • Everything in Basic
    • Advanced automation
    • Custom fields
  • Professional$199/month
    • Everything in Standard
    • Dedicated support

Telegram

Free
  • FreeFree
    • Unlimited messages
    • 2GB file sharing
    • Group chats up to 200K members
  • Telegram Premium$4.99/month
    • Everything in Free
    • 4GB file uploads
    • Faster downloads

Which should you pick?

Choose Bitrix24 if

  • You need contact management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want sales pipeline.
Bitrix24 review

Choose Telegram if

  • You need cloud-based messaging.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Linux, Ios, Android.
  • You also want end-to-end encryption.
Telegram review

Questions people ask

Is Bitrix24 or Telegram better?
Neither clearly leads. Bitrix24 starts at Free and Telegram at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bitrix24 or Telegram?
Bitrix24 starts at Free and Telegram at Free.
Does Bitrix24 or Telegram run on more platforms?
Bitrix24 runs on Web, Ios, Android. Telegram runs on Web, Windows, Macos, Linux, Ios, Android.
Can I use Bitrix24 for free?
Both have a free tier, so you can try either at no cost before committing.
What is Bitrix24 best used for?
Bitrix24 is most often used for crm and sales pipeline management for a small business, team chat, tasks and project management in one suite, telephony and email integrated with customer records, document storage and collaboration. Of those, crm and sales pipeline management for a small business and team chat, tasks and project management in one suite are not what Telegram is typically brought in for.
What can Bitrix24 do that Telegram cannot?
Bitrix24 covers Contact management, Sales pipeline, Service desk, Project management. Telegram covers Cloud-based messaging, End-to-end encryption, Self-destructing messages, Large group chats. Both handle Zapier, Cloud deployment, Web support.
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Related pages

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