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Scheduling · head to head

Amilia SmartRec vs Chili Piper

Amilia SmartRec logo

Amilia SmartRec

Scheduling

Registration and activity management for community recreation, with a 1% fee on top of the subscription

From
$99/month
Rated
-
Full reviewWebsite
Chili Piper logo

Chili Piper

Scheduling

Meeting scheduling and lead routing for revenue teams

From
$1250/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amilia SmartRec the 1% fee on each new invoice item sits on top of both the subscription and card processing, so an organisation invoicing two million dollars pays around twenty thousand a year in a fee that never appears in a plan comparison.; Chili Piper no free tier available
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Amilia SmartRec and Chili Piper actually diverge.

Attributes where Amilia SmartRec and Chili Piper differ
AttributeAmilia SmartRecChili Piper
Starting price$99/month$1250/month
Pricing modelPer month plus 1% of invoiced itemssubscription
PlatformsWeb, iOS, AndroidWeb

Identical on both: free tier (No), user rating (Not yet rated), category (Scheduling).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amilia SmartRec

  • Activity registration
  • Family accounts
  • Memberships
  • Facility booking
  • Point of sale
  • Online store
  • Financial reporting
  • Bilingual interface

Only in Chili Piper

Nothing recorded that Amilia SmartRec does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Amilia SmartRec

  • A municipal recreation department replacing paper and phone registration for seasonal programmesnot Chili Piper
  • A community centre that needs one family account covering several children across different activitiesnot Chili Piper
  • A bilingual Canadian organisation required to serve residents in English and Frenchnot Chili Piper
  • A sports club running leagues, camps and memberships that currently sit in three separate systemsnot Chili Piper

Chili Piper

  • Lead routing and scheduling for sales teamsnot Amilia SmartRec
  • AI-powered lead qualificationnot Amilia SmartRec
  • Sales acceleration with automated workflowsnot Amilia SmartRec

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amilia SmartRec

  • The 1% fee on each new invoice item sits on top of both the subscription and card processing, so an organisation invoicing two million dollars pays around twenty thousand a year in a fee that never appears in a plan comparison.
  • Implementation is charged separately, from $899 on Standard and $2,999 on Advanced, which for a small community organisation is several months of subscription before the system goes live.
  • Parks and facilities management is shallower than a dedicated municipal recreation platform, so departments managing complex field allocation and maintenance schedules will still need another system.
  • Reporting is oriented towards revenue rather than programme utilisation, so recreation managers analysing attendance patterns and capacity end up exporting to spreadsheets.
  • Its strength is in Canada, and US municipalities find fewer local references, fewer integrations with American finance systems and less familiarity with state-specific requirements.

Chili Piper

  • No free tier available
  • Minimum annual billing required (no monthly option)
  • Routing & Scheduling has fewer seats (15) than Experiences (30)
  • ChiliCal requires minimum 200 seats for viability
  • Experiences plan does not include basic scheduling features alone
  • Multi-year contracts can lock in customers

Pricing, plan by plan

Amilia SmartRec

$99/month
  • Standard$99/month
    • Activity registration and online store
    • Family accounts
    • 1% fee on each new invoice item
  • Advanced$499/month
    • Memberships, facility booking and point of sale
    • Advanced reporting
    • 1% fee on each new invoice item
  • Custom$undefined/year
    • For YMCAs, JCCs and parks and recreation departments
    • Scoped and quoted individually
    • Fee structure negotiated

Chili Piper

$1250/month
  • Routing & Scheduling$1250/month
    • Web form qualification and routing
    • Automated chat journeys
    • Lead distribution
  • Experiences$3500/month
    • All Routing & Scheduling features
    • 24/7 AI visitor engagement
    • Live calling from forms
  • ChiliCal Standalone$12/user/month
    • Smart scheduling with CRM/calendar/messaging integrations
    • No AI credits or orchestration included
    • Minimum 200 seats required
  • Chili Data Platform$null/custom
    • Coming soon
    • Custom terms available for enterprise scoping

Which should you pick?

Choose Amilia SmartRec if

  • You need activity registration.
  • You work on Web, iOS, Android.
  • You also want family accounts.
Amilia SmartRec review

Choose Chili Piper if

Nothing in the data separates Chili Piper from Amilia SmartRec on the points above - pick on price and on how each one feels to use.

Chili Piper review

Questions people ask

Is Amilia SmartRec or Chili Piper better?
Neither clearly leads. Amilia SmartRec starts at $99/month and Chili Piper at $1250/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amilia SmartRec or Chili Piper?
Amilia SmartRec starts at $99/month and Chili Piper at $1250/month.
Does Amilia SmartRec or Chili Piper run on more platforms?
Amilia SmartRec runs on Web, iOS, Android. Chili Piper runs on Web.
What is Amilia SmartRec best used for?
Amilia SmartRec is most often used for a municipal recreation department replacing paper and phone registration for seasonal programmes, a community centre that needs one family account covering several children across different activities, a bilingual canadian organisation required to serve residents in english and french, a sports club running leagues, camps and memberships that currently sit in three separate systems. Of those, a municipal recreation department replacing paper and phone registration for seasonal programmes and a community centre that needs one family account covering several children across different activities are not what Chili Piper is typically brought in for.
What can Amilia SmartRec do that Chili Piper cannot?
Amilia SmartRec covers Activity registration, Family accounts, Memberships, Facility booking.

Answered from the vendors’ own pages

Amilia SmartRec: What is the real total cost?

Subscription from $99 or $499 a month, plus roughly 1% on each new invoice item, plus card processing around 2.85% plus $0.30, plus a one-off implementation fee. The percentage fees dominate at any real volume.

Chili Piper: What does the Routing & Scheduling plan at $1,250/month include?

It includes 15 user seats, 45,000 AI credits annually, lead routing and qualification, web form scheduling, Salesforce routing, and automated chat journeys. Additional users cost $45 per seat per month.

Source
Amilia SmartRec: Is the 1% negotiable?

On the Custom tier for larger organisations, the fee structure is part of the negotiation. On the published plans it is not.

Chili Piper: How much does the Experiences tier cost and what does it add?

The Experiences plan starts at $3,500 per month for 30 included seats and adds 24/7 AI qualification, live calling from forms, and account identification to all lower-tier features. Extra seats are $50 per month each.

Source
Amilia SmartRec: Does it work in French?

Yes, throughout. That is a practical requirement for Quebec and many bilingual Canadian public bodies and a genuine reason to choose it there.

Chili Piper: Does Chili Piper offer discounts for longer billing periods?

Yes, multi-year discounts are available: 15% for 2-year terms, 25% for 3 years, and 40% for 4 years. Volume and multi-year discounts stack automatically.

Source
Amilia SmartRec: Can it replace a municipal recreation system?

For registration and memberships, often yes. For parks asset and facility maintenance management, no.

Chili Piper: What is ChiliCal standalone and does it have different pricing?

ChiliCal is a standalone calendar integration product priced at $12 per user per month with a 200-seat minimum purchase, making it unavailable for smaller teams.

Source
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