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Software · head to head

Gladly vs Thunder Client

Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
Thunder Client logo

Thunder Client

Software

Lightweight REST API client built as VSCode extension

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Thunder Client has a free tier, so it costs nothing to try first.
  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; Thunder Client paid plans are billed annually only: Starter is $3 per user per month and capped at a maximum of 10 seats, Business is $7 per user per month with 500 monthly collection runs per user, and Enterprise is $16 per user per month for unlimited runs
  • They diverge on capability: Gladly covers Lifelong conversation, Thunder Client covers REST Client.

Where they differ

Only the attributes on which Gladly and Thunder Client actually diverge.

Attributes where Gladly and Thunder Client differ
AttributeGladlyThunder Client
Starting price$180/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Ios, AndroidVSCode extension, Web
Founded20142021

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Only in Thunder Client

  • REST Client
  • Environment variables
  • Response testing
  • VSCode
  • GitHub
  • Webhook support
  • VSCode extension support

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Thunder Client
  • Handling support conversations across voice, messaging and emailnot Thunder Client

Thunder Client

  • API Developmentnot Gladly
  • API Gatewaynot Gladly
  • API Testingnot Gladly
  • API Documentationnot Gladly
  • Microservicesnot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Thunder Client

  • Paid plans are billed annually only: Starter is $3 per user per month and capped at a maximum of 10 seats, Business is $7 per user per month with 500 monthly collection runs per user, and Enterprise is $16 per user per month for unlimited runs

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Thunder Client

Free
  • FreeFree
    • REST client
    • Collection management
    • Local testing
  • Pro$8/monthly
    • Cloud sync
    • Team collaboration
    • Advanced features

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose Thunder Client if

  • You need rest client.
  • You want to start without paying.
  • You work on VSCode extension, Web.
  • You also want environment variables.
Thunder Client review

Questions people ask

Is Gladly or Thunder Client better?
Neither clearly leads. Gladly starts at $180/month and Thunder Client at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or Thunder Client?
Thunder Client has a free tier; the other does not. Paid plans start at $180/month for Gladly and Free for Thunder Client.
Does Gladly or Thunder Client run on more platforms?
Gladly runs on Web, Ios, Android. Thunder Client runs on VSCode extension, Web.
Can I use Thunder Client for free?
Yes. Thunder Client has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what Thunder Client is typically brought in for.
What can Gladly do that Thunder Client cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Thunder Client covers REST Client, Environment variables, Response testing, VSCode. Both handle Web support.
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