Softwr

Software · head to head

Gladly vs Stoplight

Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
Stoplight logo

Stoplight

Software

API design, documentation, and governance platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Stoplight has a free tier, so it costs nothing to try first.
  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; Stoplight the free plan allows one project and one user
  • They diverge on capability: Gladly covers Lifelong conversation, Stoplight covers API Design.

Where they differ

Only the attributes on which Gladly and Stoplight actually diverge.

Attributes where Gladly and Stoplight differ
AttributeGladlyStoplight
Starting price$180/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, Cloud

Identical on both: user rating (Not yet rated), category (Unknown), founded (2014).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Only in Stoplight

  • API Design
  • API Documentation
  • Governance
  • GitHub
  • GitLab
  • Jenkins
  • Azure DevOps
  • Cloud support

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Stoplight
  • Handling support conversations across voice, messaging and emailnot Stoplight

Stoplight

  • Designing and documenting OpenAPI specifications visuallynot Gladly
  • Serving interactive API docs and instant mock servers from a specnot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Stoplight

  • The free plan allows one project and one user
  • Private projects, multi branch support and custom domains start at the Startup plan, $113 a month billed annually
  • SSO and shared style guides are Pro Team only, at $362 a month billed annually
  • Seats beyond each plan's allowance are $11 to $27 each per month depending on tier and billing period

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Stoplight

Free
  • FreeFree
    • API design
    • Documentation
    • Community support
  • Pro$75/monthly
    • Governance
    • Advanced testing
    • Team collaboration
  • Enterprise$undefined/monthly
    • Custom deployment
    • SLA
    • Priority support

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose Stoplight if

  • You need api design.
  • You want to start without paying.
  • You work on Web, Cloud.
  • You also want api documentation.
Stoplight review

Questions people ask

Is Gladly or Stoplight better?
Neither clearly leads. Gladly starts at $180/month and Stoplight at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or Stoplight?
Stoplight has a free tier; the other does not. Paid plans start at $180/month for Gladly and Free for Stoplight.
Does Gladly or Stoplight run on more platforms?
Gladly runs on Web, Ios, Android. Stoplight runs on Web, Cloud.
Can I use Stoplight for free?
Yes. Stoplight has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what Stoplight is typically brought in for.
What can Gladly do that Stoplight cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Stoplight covers API Design, API Documentation, Governance, GitHub. Both handle Web support.
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Related pages

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