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Software · head to head

Gladly vs PocketBase

Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
PocketBase logo

PocketBase

Software

Open-source backend with REST API, real-time subscriptions and Admin UI

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only PocketBase has a free tier, so it costs nothing to try first.
  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; PocketBase not recommended for production critical applications until reaching v1.0.0
  • They diverge on capability: Gladly covers Lifelong conversation, PocketBase covers REST API.

Where they differ

Only the attributes on which Gladly and PocketBase actually diverge.

Attributes where Gladly and PocketBase differ
AttributeGladlyPocketBase
Starting price$180/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Ios, AndroidLinux, Windows, macOS, FreeBSD
Founded20142021

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Only in PocketBase

  • REST API
  • Real-time subscriptions
  • Admin UI
  • SQLite
  • Webhooks
  • File storage
  • Go support
  • Docker support

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot PocketBase
  • Handling support conversations across voice, messaging and emailnot PocketBase

PocketBase

  • Embedded realtime database with REST APInot Gladly
  • Backend-as-a-service for single-file deploymentsnot Gladly
  • Rapid application development with email/OAuth2 authenticationnot Gladly
  • File storage and media attachment managementnot Gladly
  • Lightweight alternative to Firebase or traditional backend infrastructurenot Gladly
  • Go and JavaScript customisable application frameworknot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

PocketBase

  • Not recommended for production critical applications until reaching v1.0.0
  • Full backward compatibility not guaranteed before v1.0.0 (breaking changes possible with version updates)
  • Pull requests for new features are disabled due to spam concerns (feature contributions limited)

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

PocketBase

Free

No published plan breakdown. See the PocketBase review.

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose PocketBase if

  • You need rest api.
  • You want to start without paying.
  • You work on Linux, Windows, macOS, FreeBSD.
  • You also want real-time subscriptions.
PocketBase review

Questions people ask

Is Gladly or PocketBase better?
Neither clearly leads. Gladly starts at $180/month and PocketBase at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or PocketBase?
PocketBase has a free tier; the other does not. Paid plans start at $180/month for Gladly and Free for PocketBase.
Does Gladly or PocketBase run on more platforms?
Gladly runs on Web, Ios, Android. PocketBase runs on Linux, Windows, macOS, FreeBSD.
Can I use PocketBase for free?
Yes. PocketBase has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what PocketBase is typically brought in for.
What can Gladly do that PocketBase cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. PocketBase covers REST API, Real-time subscriptions, Admin UI, SQLite.
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