Softwr

Customer Support · head to head

DelightChat vs Grasshopper

DelightChat logo

DelightChat

Customer Support

Omnichannel customer support for D2C brands

From
$29/month
Rated
-
Full reviewWebsite
Grasshopper logo

Grasshopper

Communication & Collaboration

The entrepreneur's phone system

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: DelightChat startup plan at $29/month has limited features compared to competitors; Grasshopper available only in the USA and Canada; the site returns a not available in your region error outside those countries

Where they differ

Only the attributes on which DelightChat and Grasshopper actually diverge.

Attributes where DelightChat and Grasshopper differ
AttributeDelightChatGrasshopper
Starting price$29/monthOn request
Pricing modelUnknownsubscription
PlatformsWeb, Ios, AndroidWeb
CategoryCustomer SupportCommunication & Collaboration
Founded2020Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in DelightChat

  • Unified inbox
  • WhatsApp integration
  • Instagram DM
  • Facebook Messenger
  • Email
  • Order management
  • Shopify
  • WooCommerce

Only in Grasshopper

Nothing recorded that DelightChat does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

DelightChat

  • E-commerce supportnot Grasshopper
  • WhatsApp marketingnot Grasshopper
  • Order inquiriesnot Grasshopper
  • Social commercenot Grasshopper

Grasshopper

No use cases recorded yet. See the Grasshopper review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

DelightChat

  • Startup plan at $29/month has limited features compared to competitors
  • WhatsApp integration requires the official WhatsApp Business API approval process
  • Limited customization options for workflow automation compared to enterprise alternatives

Grasshopper

  • Available only in the USA and Canada; the site returns a not available in your region error outside those countries
  • Plans start at $14/month only under a promotional discount of up to $75 off select plans, meaning the advertised entry price is not the standing rate

Pricing, plan by plan

DelightChat

$29/month
  • Startup$29/month
  • Scale$99/month
  • Growth$299/month

Grasshopper

On request

No published plan breakdown. See the Grasshopper review.

Which should you pick?

Choose DelightChat if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want whatsapp integration.
DelightChat review

Choose Grasshopper if

Nothing in the data separates Grasshopper from DelightChat on the points above - pick on price and on how each one feels to use.

Grasshopper review

Questions people ask

Is DelightChat or Grasshopper better?
Neither clearly leads. DelightChat starts at $29/month and Grasshopper at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, DelightChat or Grasshopper?
DelightChat starts at $29/month and Grasshopper at On request.
Does DelightChat or Grasshopper run on more platforms?
DelightChat runs on Web, Ios, Android. Grasshopper runs on Web.
What is DelightChat best used for?
DelightChat is most often used for e-commerce support, whatsapp marketing, order inquiries, social commerce. Of those, e-commerce support and whatsapp marketing are not what Grasshopper is typically brought in for.
What can DelightChat do that Grasshopper cannot?
DelightChat covers Unified inbox, WhatsApp integration, Instagram DM, Facebook Messenger.

Answered from the vendors’ own pages

DelightChat: What channels does DelightChat support for customer communication?

DelightChat unifies WhatsApp, Instagram DMs, Facebook Messenger, email, and live website chat into a single inbox for managing customer conversations.

Source
DelightChat: Does DelightChat work with Shopify?

Yes, DelightChat has deep Shopify integration allowing you to view and modify order data while responding to customers, with automatic contact creation for new orders.

Source
DelightChat: Does DelightChat include WhatsApp marketing beyond support?

Yes, DelightChat includes a WhatsApp Marketing suite for sending broadcasts, automating abandoned cart recovery, and sending order tracking notifications.

Source
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Related pages

More on DelightChat

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