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Database & Data Management · head to head

Amazon Aurora vs Salesforce Service Cloud

Amazon Aurora logo

Amazon Aurora

Database & Data Management

MySQL and PostgreSQL-compatible relational database built for the cloud

From
Free
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Customer Support

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Only Amazon Aurora has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amazon Aurora aurora requires AWS ecosystem knowledge and integration with other AWS services; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Amazon Aurora covers MySQL/PostgreSQL Compatible, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which Amazon Aurora and Salesforce Service Cloud actually diverge.

Attributes where Amazon Aurora and Salesforce Service Cloud differ
AttributeAmazon AuroraSalesforce Service Cloud
Starting priceFree$25/month
Pricing modelusage-basedsubscription
Free tierYesNo
PlatformsAWS CloudWeb, Ios, Android
CategoryDatabase & Data ManagementCustomer Support
Founded20061999

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Aurora

  • MySQL/PostgreSQL Compatible
  • 5x MySQL Performance
  • Auto-scaling Storage
  • Global Database
  • Serverless v2
  • Multi-master
  • Fault Tolerant
  • AWS Lambda

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Aurora

  • Transaction processingnot Salesforce Service Cloud
  • Data storagenot Salesforce Service Cloud
  • Application backendnot Salesforce Service Cloud
  • Reportingnot Salesforce Service Cloud
  • Data analyticsnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Amazon Aurora
  • Field servicenot Amazon Aurora
  • Self-service portalsnot Amazon Aurora
  • AI-powered supportnot Amazon Aurora

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Aurora

  • Aurora requires AWS ecosystem knowledge and integration with other AWS services
  • Pricing can become expensive with high-traffic applications using many read replicas
  • Limited support for non-relational data types compared to NoSQL alternatives

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Amazon Aurora

Free
  • Serverless v2$0.12/hour
    • Auto-scaling
    • Pay per ACU
    • Instant scaling
  • Provisioned$29/month
    • Dedicated instances
    • Predictable performance
    • Reserved capacity

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Amazon Aurora if

  • You need mysql/postgresql compatible.
  • You want to start without paying.
  • You work on AWS Cloud.
  • You also want 5x mysql performance.
Amazon Aurora review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Amazon Aurora or Salesforce Service Cloud better?
Neither clearly leads. Amazon Aurora starts at Free and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Aurora or Salesforce Service Cloud?
Amazon Aurora has a free tier; the other does not. Paid plans start at Free for Amazon Aurora and $25/month for Salesforce Service Cloud.
Does Amazon Aurora or Salesforce Service Cloud run on more platforms?
Amazon Aurora runs on AWS Cloud. Salesforce Service Cloud runs on Web, Ios, Android.
Can I use Amazon Aurora for free?
Yes. Amazon Aurora has a free tier, so you can try it without paying. Salesforce Service Cloud starts at $25/month.
What is Amazon Aurora best used for?
Amazon Aurora is most often used for transaction processing, data storage, application backend, reporting. Of those, transaction processing and data storage are not what Salesforce Service Cloud is typically brought in for.
What can Amazon Aurora do that Salesforce Service Cloud cannot?
Amazon Aurora covers MySQL/PostgreSQL Compatible, 5x MySQL Performance, Auto-scaling Storage, Global Database. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Web support.

Answered from the vendors’ own pages

Amazon Aurora: Is Amazon Aurora compatible with MySQL and PostgreSQL?

Yes, Amazon Aurora offers MySQL and PostgreSQL compatibility with full compatibility to their open-source counterparts, allowing you to migrate existing databases with standard tools.

Source
Amazon Aurora: What uptime SLA does Amazon Aurora provide?

Aurora is designed for up to 99.99% single-region uptime and 99.999% multi-region uptime with automatic failover.

Source
Amazon Aurora: How much does Amazon Aurora cost?

Aurora uses serverless, usage-based pricing where you pay only for consumed capacity. Typical pricing ranges from $50-70 per month for minimal setups to $400-600 per month for small production clusters.

Source
Amazon Aurora: Can Amazon Aurora scale automatically?

Yes, Aurora automatically scales to match workload demands without performance degradation, supporting both read and write scaling.

Source
Amazon Aurora: How many read replicas does Aurora support?

Aurora supports up to 15 low-latency read replicas for distributing read traffic across your application.

Source
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Related pages

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