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HR & Recruiting · head to head

Homebase vs Salesforce Service Cloud

Homebase logo

Homebase

HR & Recruiting

Scheduling, time tracking and HR for hourly teams

From
Free
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Customer Support

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Only Homebase has a free tier, so it costs nothing to try first.
  • Each has a real cost: Homebase free Basic plan is capped at 10 employees and a single location; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Where they differ

Only the attributes on which Homebase and Salesforce Service Cloud actually diverge.

Attributes where Homebase and Salesforce Service Cloud differ
AttributeHomebaseSalesforce Service Cloud
Starting priceFree$25/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWebWeb, Ios, Android
CategoryHR & RecruitingCustomer Support
FoundedUnknown1999

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Homebase

Nothing recorded that Salesforce Service Cloud does not also cover.

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Homebase

No use cases recorded yet. See the Homebase review.

Salesforce Service Cloud

  • Enterprise customer servicenot Homebase
  • Field servicenot Homebase
  • Self-service portalsnot Homebase
  • AI-powered supportnot Homebase

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Homebase

  • Free Basic plan is capped at 10 employees and a single location
  • Paid plans are billed per location per month ($30, $70 or $120), so a multi-location business pays the rate again for each site
  • Payroll is a separate add-on at $39 per month plus $6 per month per employee paid
  • Tip Manager and Task Manager are further add-ons billed per location per month on top of the base plan

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Homebase

Free

No published plan breakdown. See the Homebase review.

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Homebase if

  • You want to start without paying.
Homebase review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Homebase or Salesforce Service Cloud better?
Neither clearly leads. Homebase starts at Free and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Homebase or Salesforce Service Cloud?
Homebase has a free tier; the other does not. Paid plans start at Free for Homebase and $25/month for Salesforce Service Cloud.
Does Homebase or Salesforce Service Cloud run on more platforms?
Homebase runs on Web. Salesforce Service Cloud runs on Web, Ios, Android.
Can I use Homebase for free?
Yes. Homebase has a free tier, so you can try it without paying. Salesforce Service Cloud starts at $25/month.
What can Homebase do that Salesforce Service Cloud cannot?
Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service.
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