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Software · head to head

Lattice vs Salesforce Service Cloud

Lattice logo

Lattice

Software

People management platform for growing companies

From
$11/month
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Lattice a $4,000 minimum annual agreement applies, so the per seat prices only describe the cost above that floor; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Lattice covers Performance reviews, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which Lattice and Salesforce Service Cloud actually diverge.

Attributes where Lattice and Salesforce Service Cloud differ
AttributeLatticeSalesforce Service Cloud
Starting price$11/month$25/month
PlatformsWeb, Ios, Android, ApiWeb, Ios, Android
Founded20151999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Lattice

  • Performance reviews
  • OKRs & goal tracking
  • Employee engagement surveys
  • 1-on-1 meetings
  • Continuous feedback
  • Compensation management
  • Career development
  • People analytics

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • MuleSoft

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Lattice

  • Running performance reviews, goals and engagement surveysnot Salesforce Service Cloud
  • Managing compensation cycles and career development frameworksnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Lattice
  • Field servicenot Lattice
  • Self-service portalsnot Lattice
  • AI-powered supportnot Lattice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Lattice

  • A $4,000 minimum annual agreement applies, so the per seat prices only describe the cost above that floor
  • Billing is annual only
  • The platform is sold as three separate base products at $10, $8 and $4 per seat per month, so a full deployment stacks rather than being one price
  • Compensation and Grow are further add ons at $6 and $4 per seat per month on top

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Lattice

$11/month
  • Performance Management$11/month
    • Performance reviews
    • Goals & OKRs
    • 1-on-1s
  • Performance + Engagement$15/month
    • Everything in Performance
    • Engagement surveys
    • Pulse surveys
  • Enterprise$undefined/month
    • All features
    • Advanced analytics
    • Custom integrations

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Lattice if

  • You need performance reviews.
  • You work on Web, Ios, Android, Api.
  • You also want okrs & goal tracking.
Lattice review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Lattice or Salesforce Service Cloud better?
Neither clearly leads. Lattice starts at $11/month and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Lattice or Salesforce Service Cloud?
Lattice starts at $11/month and Salesforce Service Cloud at $25/month.
Does Lattice or Salesforce Service Cloud run on more platforms?
Lattice runs on Web, Ios, Android, Api. Salesforce Service Cloud runs on Web, Ios, Android.
What is Lattice best used for?
Lattice is most often used for running performance reviews, goals and engagement surveys, managing compensation cycles and career development frameworks. Of those, running performance reviews, goals and engagement surveys and managing compensation cycles and career development frameworks are not what Salesforce Service Cloud is typically brought in for.
What can Lattice do that Salesforce Service Cloud cannot?
Lattice covers Performance reviews, OKRs & goal tracking, Employee engagement surveys, 1-on-1 meetings. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Slack.
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Related pages

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