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Software · head to head

Kudos vs Salesforce Service Cloud

Kudos logo

Kudos

Software

Employee recognition that drives performance

From
$5/month
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Kudos kudos publishes no price for any of its three tiers (Basic, Plus, Enterprise); the entire plans page gates every tier behind "Request a Demo" or "Request a Trial" with only a discount for not-for-profit organizations over 100 employees mentioned, no figures given (archived plans page, 22 February 2021); Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Kudos covers Peer-to-peer recognition, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which Kudos and Salesforce Service Cloud actually diverge.

Attributes where Kudos and Salesforce Service Cloud differ
AttributeKudosSalesforce Service Cloud
Starting price$5/month$25/month
PlatformsWeb, Ios, Android, ApiWeb, Ios, Android
Founded20101999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kudos

  • Peer-to-peer recognition
  • Manager recognition
  • Social recognition wall
  • Points & rewards
  • Awards & nominations
  • Anniversary celebrations
  • Analytics dashboard
  • Company values alignment

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • MuleSoft

Both cover

  • Slack
  • SOC2
  • ISO27001

What people use each for

The jobs each tool is most often brought in to do.

Kudos

  • Employee recognitionnot Salesforce Service Cloud
  • Culture buildingnot Salesforce Service Cloud
  • Employee engagementnot Salesforce Service Cloud
  • Retention improvementnot Salesforce Service Cloud
  • Values reinforcementnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Kudos
  • Field servicenot Kudos
  • Self-service portalsnot Kudos
  • AI-powered supportnot Kudos

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kudos

  • Kudos publishes no price for any of its three tiers (Basic, Plus, Enterprise); the entire plans page gates every tier behind "Request a Demo" or "Request a Trial" with only a discount for not-for-profit organizations over 100 employees mentioned, no figures given (archived plans page, 22 February 2021)

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Kudos

$5/month
  • Plus$5/month
    • Peer recognition
    • Social recognition wall
    • Points system
  • Enterprise$undefined/month
    • Everything in Plus
    • Awards & nominations
    • Advanced analytics

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Kudos if

  • You need peer-to-peer recognition.
  • You work on Web, Ios, Android, Api.
  • You also want manager recognition.
Kudos review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Kudos or Salesforce Service Cloud better?
Neither clearly leads. Kudos starts at $5/month and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kudos or Salesforce Service Cloud?
Kudos starts at $5/month and Salesforce Service Cloud at $25/month.
Does Kudos or Salesforce Service Cloud run on more platforms?
Kudos runs on Web, Ios, Android, Api. Salesforce Service Cloud runs on Web, Ios, Android.
What is Kudos best used for?
Kudos is most often used for employee recognition, culture building, employee engagement, retention improvement. Of those, employee recognition and culture building are not what Salesforce Service Cloud is typically brought in for.
What can Kudos do that Salesforce Service Cloud cannot?
Kudos covers Peer-to-peer recognition, Manager recognition, Social recognition wall, Points & rewards. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Slack, SOC2, ISO27001.
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