Logging · head to head
Uptime.com vs incident.io
Uptime.com
Logging
Website monitoring and uptime checker with 80+ global monitoring points
- From
- On request
- Rated
- -
incident.io
Logging
Software reliability platform with on-call management and agentic root cause analysis
- From
- Free
- Rated
- -
The short version
- Only incident.io has a free tier, so it costs nothing to try first.
- Each has a real cost: Uptime.com pricing structure not fully detailed publicly; incident.io free plan limited to single team and basic features
- They diverge on capability: Uptime.com covers Website monitoring, incident.io covers Intelligent alert routing.
Where they differ
Only the attributes on which Uptime.com and incident.io actually diverge.
| Attribute | Uptime.com | incident.io |
|---|---|---|
| Starting price | On request | Free |
| Free tier | No | Yes |
| Platforms | Web, API | Web, Slack, Microsoft Teams |
| Founded | Unknown | 2021 |
Identical on both: pricing model (subscription), user rating (Not yet rated), category (Logging).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Uptime.com
- Website monitoring
- API monitoring
- Synthetic monitoring
- Page speed testing
- Real User Monitoring
- Private locations
- Global network
Only in incident.io
- Intelligent alert routing
- Agentic root cause analysis
- On-call scheduling
- Slack and Teams integration
- AI call transcription
- Workflow automation
Both cover
- Status pages
What people use each for
The jobs each tool is most often brought in to do.
Uptime.com
- Monitor website availability across multiple global locationsnot incident.io
- Test API endpoints and validate response timesnot incident.io
- Verify DNS resolution and certificate validitynot incident.io
- Track page load performance over timenot incident.io
- Send alerts to teams when issues occurnot incident.io
incident.io
- Manage incident response workflows in Slacknot Uptime.com
- Automatically investigate root causes with AInot Uptime.com
- Maintain on-call schedules across teamsnot Uptime.com
- Track incident metrics and trendsnot Uptime.com
- Communicate status to customers automaticallynot Uptime.com
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Uptime.com
- Pricing structure not fully detailed publicly
- Limited information on check frequency in basic plans
- Real User Monitoring and status pages require add-ons
- Lower-tier plans may have feature limitations
incident.io
- Free plan limited to single team and basic features
- Per-user pricing increases costs for larger teams
- Agentic features may require additional integrations
- Advanced features concentrated in higher price tiers
Pricing, plan by plan
Uptime.com
On requestNo published plan breakdown. See the Uptime.com review.
incident.io
Free- BasicFree
- Slack and Teams support
- Single team on-call
- Status pages
- Pro$25/user-month
- All Team features
- Advanced insights
- Custom dashboards
- Enterprise$undefined/custom
- All Pro features
- Dedicated success manager
- Advanced access controls
Which should you pick?
Choose Uptime.com if
- You need website monitoring.
- You work on Web, API.
- You also want api monitoring.
Choose incident.io if
- You need intelligent alert routing.
- You want to start without paying.
- You work on Web, Slack, Microsoft Teams.
- You also want agentic root cause analysis.
Questions people ask
- Is Uptime.com or incident.io better?
- Neither clearly leads. Uptime.com starts at On request and incident.io at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Uptime.com or incident.io?
- incident.io has a free tier; the other does not. Paid plans start at On request for Uptime.com and Free for incident.io.
- Does Uptime.com or incident.io run on more platforms?
- Uptime.com runs on Web, API. incident.io runs on Web, Slack, Microsoft Teams.
- Can I use incident.io for free?
- Yes. incident.io has a free tier, so you can try it without paying. Uptime.com starts at On request.
- What is Uptime.com best used for?
- Uptime.com is most often used for monitor website availability across multiple global locations, test api endpoints and validate response times, verify dns resolution and certificate validity, track page load performance over time. Of those, monitor website availability across multiple global locations and test api endpoints and validate response times are not what incident.io is typically brought in for.
- What can Uptime.com do that incident.io cannot?
- Uptime.com covers Website monitoring, API monitoring, Synthetic monitoring, Page speed testing. incident.io covers Intelligent alert routing, Agentic root cause analysis, On-call scheduling, Slack and Teams integration. Both handle Status pages.
Answered from the vendors’ own pages
Uptime.com: Does Uptime.com offer a money-back guarantee?
Yes, Uptime.com provides a 30-day money-back guarantee for new users, allowing risk-free trial of their service.
Sourceincident.io: What is included in the free incident.io plan?
The Basic free plan includes Slack and Teams support, single team on-call, status pages, and 1 custom field, ideal for getting started with incident management.
SourceUptime.com: What alerting methods does Uptime.com support?
All plans include email and SMS alerting with 20+ integrations available including Slack, Teams, PagerDuty, and webhooks for custom integrations.
Sourceincident.io: How much does on-call management cost?
On-call is an add-on costing $10/user/month for Team plan or $20/user/month for Pro plan, in addition to base incident management pricing.
SourceUptime.com: How many monitoring locations does Uptime.com have?
Uptime.com operates 80+ monitoring locations worldwide, enabling checks from multiple geographic regions to detect regional connectivity issues.
Sourceincident.io: Can incident.io integrate with my existing tools?
incident.io natively integrates with Slack and Microsoft Teams for incident management workflows, with additional integrations available.
Sourceincident.io: What SLA does incident.io offer?
Only the Enterprise plan includes a 99.99% SLA guarantee. Basic, Team, and Pro plans do not have published SLAs.
SourceRelated pages
More on incident.io
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