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Sprinklr vs ThoughtSpot

Sprinklr logo

Sprinklr

Social Media

Unified customer experience management platform

From
On request
Rated
-
Full reviewWebsite
ThoughtSpot logo

ThoughtSpot

Business Intelligence

AI-powered analytics for the modern enterprise

From
$12999/year
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Sprinklr no specific pricing plans or rates published online; customers must contact Sprinklr directly through sales channels to obtain quotes.; ThoughtSpot limited chart customization options; font, color, and size customizations for visualizations are restricted
  • They diverge on capability: Sprinklr covers Live chat, ThoughtSpot covers Natural Language Search.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Sprinklr and ThoughtSpot actually diverge.

Attributes where Sprinklr and ThoughtSpot differ
AttributeSprinklrThoughtSpot
Starting priceOn request$12999/year
Pricing modelsubscriptionUnknown
PlatformsWeb, Mobile app, IOS, AndroidWeb, Cloud, On-Premises
CategorySocial MediaBusiness Intelligence
Founded20092012

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Sprinklr

  • Live chat
  • Email support
  • Social media management
  • AI-powered routing
  • Salesforce
  • HubSpot
  • Slack
  • Microsoft Teams

Only in ThoughtSpot

  • Natural Language Search
  • SpotIQ AI
  • Liveboards
  • Embedded Analytics
  • Data Modeling
  • Snowflake
  • Databricks
  • BigQuery

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Sprinklr

  • Customer engagementnot ThoughtSpot
  • Lead generationnot ThoughtSpot
  • Customer supportnot ThoughtSpot
  • Sales automationnot ThoughtSpot

ThoughtSpot

  • Self-service analyticsnot Sprinklr
  • Data explorationnot Sprinklr
  • Ad-hoc reportingnot Sprinklr
  • Collaborative analysisnot Sprinklr
  • Embedded analyticsnot Sprinklr

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Sprinklr

  • No specific pricing plans or rates published online; customers must contact Sprinklr directly through sales channels to obtain quotes.

ThoughtSpot

  • Limited chart customization options; font, color, and size customizations for visualizations are restricted
  • Data modeling setup is complex and requires specialized expertise
  • High implementation costs restrict adoption for smaller organizations
  • Requires quality data and user training to fully realize benefits

Pricing, plan by plan

Sprinklr

On request
  • Professional$100/month
    • Basic features
    • Live chat
    • Email support
  • Business$250/month
    • Advanced features
    • AI automation
    • Omnichannel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

ThoughtSpot

$12999/year
  • StartupSpot$12999/year
    • Unlimited internal users
    • Up to 50 external customers
  • Essentials$25/per user per month
    • Self-service analytics
  • Pro$50/per user per month
    • Advanced analytics
    • Agentic features

Which should you pick?

Choose Sprinklr if

  • You need live chat.
  • You work on Web, Mobile app, IOS, Android.
  • You also want email support.
Sprinklr review

Choose ThoughtSpot if

  • You need natural language search.
  • You work on Web, Cloud, On-Premises.
  • You also want spotiq ai.
ThoughtSpot review

Questions people ask

Is Sprinklr or ThoughtSpot better?
Neither clearly leads. Sprinklr starts at On request and ThoughtSpot at $12999/year, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Sprinklr or ThoughtSpot?
Sprinklr starts at On request and ThoughtSpot at $12999/year.
Does Sprinklr or ThoughtSpot run on more platforms?
Sprinklr runs on Web, Mobile app, IOS, Android. ThoughtSpot runs on Web, Cloud, On-Premises.
What is Sprinklr best used for?
Sprinklr is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what ThoughtSpot is typically brought in for.
What can Sprinklr do that ThoughtSpot cannot?
Sprinklr covers Live chat, Email support, Social media management, AI-powered routing. ThoughtSpot covers Natural Language Search, SpotIQ AI, Liveboards, Embedded Analytics. Both handle Web support.

Answered from the vendors’ own pages

Sprinklr: How much does Sprinklr cost?

Sprinklr pricing is not published online. The platform provides customer experience management, social listening, and engagement tools. To obtain pricing information, customers must click 'Talk to an expert' or use the contact form on Sprinklr's website to reach the sales team.

Source
ThoughtSpot: What is ThoughtSpot's core capability?

ThoughtSpot pioneered search-driven analytics, allowing users to type questions and get charts back instantly without complex setup. This semantic layer approach democratizes data access for business users.

Source
Sprinklr: Does Sprinklr offer a free trial or demo?

Sprinklr directs prospective customers to 'Talk to an expert' and contact the sales team. A demo can be requested, but pricing and trial availability details require direct contact with Sprinklr.

Source
ThoughtSpot: What are ThoughtSpot's pricing plans?

ThoughtSpot offers StartupSpot at $12,999 per year for startups, an Essentials plan starting at $25 per user per month, a Pro plan at $50 per user per month, and custom Enterprise pricing for large deployments.

Source
ThoughtSpot: Does ThoughtSpot support embedded analytics?

Yes, ThoughtSpot provides embedded analytics capabilities for building data-driven applications, with pricing varying based on deployment model and scale.

Source
ThoughtSpot: What is SpotIQ?

SpotIQ is ThoughtSpot's AI-driven anomaly detection feature that automatically identifies interesting patterns and insights in data without manual configuration.

Source
ThoughtSpot: Can ThoughtSpot handle complex data models?

While ThoughtSpot excels in self-service BI and intuitive querying, data modeling can be complex and requires expertise to set up properly.

Source
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