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Customer Support · head to head

Richpanel vs Customerly

Richpanel logo

Richpanel

Customer Support

AI-native helpdesk for e-commerce customer support

From
$99/month
Rated
-
Full reviewWebsite
Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Richpanel primarily focused on e-commerce, not ideal for other industries; Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • They diverge on capability: Richpanel covers AI-native agent, Customerly covers Live chat.

Where they differ

Only the attributes on which Richpanel and Customerly actually diverge.

Attributes where Richpanel and Customerly differ
AttributeRichpanelCustomerly
Starting price$99/monthFree
Pricing modelPer-seat plus per-conversation for AI agentssubscription
Free tierNoYes
PlatformsWeb, Mobile, APIWeb, Ios, Android
Founded20202015

Identical on both: user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Richpanel

  • AI-native agent
  • Multi-channel inbox
  • E-commerce integrations
  • QA Agent
  • Social Media Agent
  • Self-Service Portal
  • AI Safety features
  • Copilot mode

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

What people use each for

The jobs each tool is most often brought in to do.

Richpanel

  • Automating e-commerce customer support with AInot Customerly
  • Resolving returns and exchanges automaticallynot Customerly
  • Responding to social media inquiries at scalenot Customerly
  • Providing full customer context across all support channelsnot Customerly
  • Reducing support costs while improving response timesnot Customerly

Customerly

  • Customer supportnot Richpanel
  • Lead generationnot Richpanel
  • Email marketingnot Richpanel
  • Customer feedbacknot Richpanel

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Richpanel

  • Primarily focused on e-commerce, not ideal for other industries
  • AI conversation pricing ($0.20 per conversation) requires monitoring to control costs
  • Minimum $200 monthly charge for AI agents may not suit small businesses
  • Heavy emphasis on e-commerce integrations (Shopify, Recharge) limits flexibility
  • No published pricing for enterprise or custom plans

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Pricing, plan by plan

Richpanel

$99/month
  • Helpdesk Seat$99/month
    • Unified inbox across all channels
    • Round-robin assignment
    • CSAT reporting
  • AI Agent$0.2/conversation
    • End-to-end conversation resolution
    • Multi-channel automation
    • Customer context from Shopify, Recharge, Loop, Yotpo
  • Returns & Exchanges$99/month
    • Automated returns and exchange policies
    • Exchange incentives
    • Fraud prevention

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Which should you pick?

Choose Richpanel if

  • You need ai-native agent.
  • You work on Web, Mobile, API.
  • You also want multi-channel inbox.
Richpanel review

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Questions people ask

Is Richpanel or Customerly better?
Neither clearly leads. Richpanel starts at $99/month and Customerly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Richpanel or Customerly?
Customerly has a free tier; the other does not. Paid plans start at $99/month for Richpanel and Free for Customerly.
Does Richpanel or Customerly run on more platforms?
Richpanel runs on Web, Mobile, API. Customerly runs on Web, Ios, Android.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. Richpanel starts at $99/month.
What is Richpanel best used for?
Richpanel is most often used for automating e-commerce customer support with ai, resolving returns and exchanges automatically, responding to social media inquiries at scale, providing full customer context across all support channels. Of those, automating e-commerce customer support with ai and resolving returns and exchanges automatically are not what Customerly is typically brought in for.
What can Richpanel do that Customerly cannot?
Richpanel covers AI-native agent, Multi-channel inbox, E-commerce integrations, QA Agent. Customerly covers Live chat, Email marketing, Customer surveys, Help center.

Answered from the vendors’ own pages

Richpanel: What is the guarantee on AI automation?

Richpanel guarantees 50% automation within 30 days, or refunds every dollar back. The company also guarantees 30% lower bills compared to competitive AI and helpdesk stacks.

Source
Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Richpanel: How much does AI cost per conversation?

AI-handled conversations cost $0.20 each with a $200 minimum monthly charge. This covers all AI features including QA Agent, Social Media Agent, and Copilot functionality.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Richpanel: Which e-commerce platforms does Richpanel integrate with?

Richpanel integrates with Shopify, Recharge, Loop, and Yotpo to provide full customer context during support interactions.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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