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Clockify vs Zendesk

Clockify logo

Clockify

Software

Free time tracker for teams

From
Free
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

Software

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Only Clockify has a free tier, so it costs nothing to try first.
  • Each has a real cost: Clockify the free plan stops at 5 users; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • They diverge on capability: Clockify covers Timer & manual time entry, Zendesk covers Ticket management.

Where they differ

Only the attributes on which Clockify and Zendesk actually diverge.

Attributes where Clockify and Zendesk differ
AttributeClockifyZendesk
Starting priceFree$19/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWeb, Windows, Macos, Linux, Ios, Android, Browser-extensionWeb
Founded20172007

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Clockify

  • Timer & manual time entry
  • Timesheets
  • Calendar view
  • Projects & tasks
  • Reports & analytics
  • Team dashboard
  • Kiosk mode
  • Offline mode

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction

Both cover

  • Jira
  • SOC2
  • ISO27001

What people use each for

The jobs each tool is most often brought in to do.

Clockify

  • Employee time trackingnot Zendesk
  • Project time budgetsnot Zendesk
  • Client billingnot Zendesk
  • Productivity analysisnot Zendesk
  • Payroll calculationnot Zendesk

Zendesk

  • Help desk and ticketing system managementnot Clockify
  • Omnichannel customer supportnot Clockify
  • Knowledge base and self-service portalsnot Clockify
  • AI-assisted customer servicenot Clockify

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Clockify

  • The free plan stops at 5 users
  • Free accounts are throttled to 30 API requests per hour and 3 webhooks
  • Reporting on the free plan only covers a 1 month range
  • Invoicing needs Standard at $5.49 per seat per month and GPS tracking needs Pro at $7.99
  • SSO, SCIM provisioning, a custom subdomain and the audit log are Enterprise only at $11.99 per seat per month

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

Clockify

Free
  • FreeFree
    • Unlimited users
    • Unlimited projects
    • Time tracking
  • Basic$3.99/user/month
    • Bulk edit
    • Billable rates
    • Rounding
  • Standard$5.49/user/month
    • Timesheet approvals
    • Invoicing
    • Scheduled reports
  • Pro$7.99/user/month
    • Profit & loss
    • GPS tracking
    • Screenshots

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose Clockify if

  • You need timer & manual time entry.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Linux, Ios, Android, Browser-extension.
  • You also want timesheets.
Clockify review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is Clockify or Zendesk better?
Neither clearly leads. Clockify starts at Free and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Clockify or Zendesk?
Clockify has a free tier; the other does not. Paid plans start at Free for Clockify and $19/month for Zendesk.
Does Clockify or Zendesk run on more platforms?
Clockify runs on Web, Windows, Macos, Linux, Ios, Android, Browser-extension. Zendesk runs on Web.
Can I use Clockify for free?
Yes. Clockify has a free tier, so you can try it without paying. Zendesk starts at $19/month.
What is Clockify best used for?
Clockify is most often used for employee time tracking, project time budgets, client billing, productivity analysis. Of those, employee time tracking and project time budgets are not what Zendesk is typically brought in for.
What can Clockify do that Zendesk cannot?
Clockify covers Timer & manual time entry, Timesheets, Calendar view, Projects & tasks. Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat. Both handle Jira, SOC2, ISO27001.
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