Softwr

Government · head to head

NextRequest vs Ping Identity

NextRequest logo

NextRequest

Government

Public Records Request Management

From
$300/month
Free plan
No
Full reviewWebsite
Ping Identity logo

Ping Identity

Cybersecurity

Enterprise identity for workforce and customers, with a 5,000 user floor

From
$3/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: NextRequest now sold as part of the CivicPlus product line rather than standalone, and nextrequest.com redirects into the CivicPlus site; Ping Identity workforce pricing carries a 5,000 user annual minimum, so an organisation with 800 staff pays for 5,000 and the effective per user cost is over six times the list rate.
  • They diverge on capability: NextRequest covers Request Intake, Ping Identity covers Single sign-on.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which NextRequest and Ping Identity actually diverge.

Attributes where NextRequest and Ping Identity differ
AttributeNextRequestPing Identity
Starting price$300/month$3/month
Pricing modelsubscriptionPer user per month
PlatformsWebWeb, Linux, Windows
CategoryGovernmentCybersecurity
Founded2015Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in NextRequest

  • Request Intake
  • Workflow Management
  • Document Redaction
  • Public Portal
  • Reporting
  • Document Systems
  • Email
  • Payment Processors

Only in Ping Identity

  • Single sign-on
  • Adaptive MFA
  • Identity orchestration
  • API access management
  • Directory services
  • Flexible deployment
  • ForgeRock capabilities

What people use each for

The jobs each tool is most often brought in to do.

NextRequest

  • Receiving and routing public records and FOIA requestsnot Ping Identity
  • Tracking request status and statutory deadlines centrallynot Ping Identity
  • Redacting documents before release with RapidReviewnot Ping Identity
  • Invoicing and collecting payment for records requestsnot Ping Identity
  • Publishing a public-facing request portal for residentsnot Ping Identity

Ping Identity

  • A bank that must keep identity data on premises in one country while running SaaS identity elsewherenot NextRequest
  • An airline or telco with tens of millions of customer identities needing a directory that holds that scalenot NextRequest
  • An enterprise assembling authentication journeys that call several external verification and risk vendorsnot NextRequest
  • An existing ForgeRock customer deciding what its upgrade path looks like under Ping ownershipnot NextRequest

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

NextRequest

  • Now sold as part of the CivicPlus product line rather than standalone, and nextrequest.com redirects into the CivicPlus site
  • Pricing is not published
  • Aimed at government agencies, so it is not a general purpose request or ticketing tool

Ping Identity

  • Workforce pricing carries a 5,000 user annual minimum, so an organisation with 800 staff pays for 5,000 and the effective per user cost is over six times the list rate.
  • Adaptive multi-factor authentication is in the Plus tier only, doubling the per user price for a capability many buyers assume is standard in a modern identity platform.
  • ForgeRock no longer exists as an independent product, so customers who chose it specifically to avoid Ping now face a roadmap set by the vendor they did not pick.
  • Thoma Bravo ownership across both merged companies means the commercial priority is margin, and buyers report firmer renewal negotiations than they saw before 2022.
  • The portfolio has overlapping components from three product lineages, so scoping a deployment requires vendor architects and the licensing conversation is more complicated than the price list implies.

Pricing, plan by plan

NextRequest

$300/month
  • Standard$300/month
    • Request Management
    • Document Redaction
    • Public Portal

Ping Identity

$3/month
  • PingOne for Workforce Essential$3/month
    • Minimum 5,000 users billed annually
    • Single sign-on and directory services
    • OAuth 2.0, OpenID Connect, SAML and SCIM
  • PingOne for Workforce Plus$6/month
    • Minimum 5,000 users billed annually
    • Everything in Essential
    • Adaptive multi-factor authentication
  • PingOne for Customers Essential$35000/year
    • Flat annual fee
    • No-code identity orchestration
    • Unified customer profiles
  • PingOne for Customers Plus$50000/year
    • Flat annual fee
    • Everything in Essential
    • Adaptive MFA and device management

Which should you pick?

Choose NextRequest if

  • You need request intake.
  • You also want workflow management.
NextRequest review

Choose Ping Identity if

  • You need single sign-on.
  • You work on Web, Linux, Windows.
  • You also want adaptive mfa.
Ping Identity review

Questions people ask

Is NextRequest or Ping Identity better?
Neither clearly leads. NextRequest starts at $300/month and Ping Identity at $3/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, NextRequest or Ping Identity?
NextRequest starts at $300/month and Ping Identity at $3/month.
Does NextRequest or Ping Identity run on more platforms?
NextRequest runs on Web. Ping Identity runs on Web, Linux, Windows.
What is NextRequest best used for?
NextRequest is most often used for receiving and routing public records and foia requests, tracking request status and statutory deadlines centrally, redacting documents before release with rapidreview, invoicing and collecting payment for records requests. Of those, receiving and routing public records and foia requests and tracking request status and statutory deadlines centrally are not what Ping Identity is typically brought in for.
What can NextRequest do that Ping Identity cannot?
NextRequest covers Request Intake, Workflow Management, Document Redaction, Public Portal. Ping Identity covers Single sign-on, Adaptive MFA, Identity orchestration, API access management.

Answered from the vendors’ own pages

NextRequest: What is the price of NextRequest FOIA management?

NextRequest pricing is not published on their website. Customers must request pricing directly through the website contact form or call the sales team at 888-228-2233.

Source
Ping Identity: Can I still buy ForgeRock?

Not as a separate product. Ping acquired ForgeRock in 2023 and the capabilities are sold within the Ping portfolio. Existing customers should ask about the specific migration path for their components.

Ping Identity: What is the real minimum spend?

PingOne for Workforce Essential is 3 USD per user per month with a 5,000 user annual minimum, so roughly 180,000 USD a year before anything else.

Ping Identity: Is MFA included?

Basic authentication policies are in Essential. Adaptive MFA and passwordless require the Plus tier at 6 USD per user per month.

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