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Technology · head to head

Intercom vs Microsoft Dynamics 365 Chat

Intercom logo

Intercom

Technology

The only AI customer service solution you need

From
Free
Rated
-
Full reviewWebsite
Microsoft Dynamics 365 Chat logo

Microsoft Dynamics 365 Chat

Live Chat

Omnichannel chat solution integrated with Microsoft ecosystem

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Intercom has a free tier, so it costs nothing to try first.
  • Each has a real cost: Intercom pricing is high and unpredictable with confusing per-seat, per-feature, and usage-based structure that makes cost estimation difficult; Microsoft Dynamics 365 Chat specific pricing not disclosed on product page
  • They diverge on capability: Intercom covers AI-powered inbox, Microsoft Dynamics 365 Chat covers Omnichannel messaging.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Intercom and Microsoft Dynamics 365 Chat actually diverge.

Attributes where Intercom and Microsoft Dynamics 365 Chat differ
AttributeIntercomMicrosoft Dynamics 365 Chat
Starting priceFreeOn request
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsWeb, iOS, AndroidWeb, Mobile app, IOS, Android
CategoryTechnologyLive Chat
Founded20111975

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Intercom

  • AI-powered inbox
  • Chatbots
  • Help center
  • Product tours
  • Customer data platform
  • Automation
  • Mobile SDKs
  • Salesforce

Only in Microsoft Dynamics 365 Chat

  • Omnichannel messaging
  • Email support
  • Social media integration
  • Outlook
  • Teams
  • 365
  • Power BI
  • Web support

Both cover

  • Live chat

What people use each for

The jobs each tool is most often brought in to do.

Intercom

  • Customer supportnot Microsoft Dynamics 365 Chat
  • Lead generationnot Microsoft Dynamics 365 Chat
  • User onboardingnot Microsoft Dynamics 365 Chat
  • Product adoptionnot Microsoft Dynamics 365 Chat
  • Customer engagementnot Microsoft Dynamics 365 Chat

Microsoft Dynamics 365 Chat

  • Customer service omnichannel communicationnot Intercom
  • Multi-channel customer engagementnot Intercom
  • AI-powered customer conversationsnot Intercom
  • Enterprise customer service automationnot Intercom

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Intercom

  • Pricing is high and unpredictable with confusing per-seat, per-feature, and usage-based structure that makes cost estimation difficult
  • API rate limited to 1,000 calls per minute, which may constrain integrations for high-volume data users
  • Does not support multiple language versions of knowledge base articles, requiring creation of duplicate articles for each language

Microsoft Dynamics 365 Chat

  • Specific pricing not disclosed on product page
  • Directs users to separate pricing overview page for details
  • Requires contacting sales for custom quotes and pricing

Pricing, plan by plan

Intercom

Free
  • Essential$29/month
    • Fin AI Agent
    • Messenger
    • Shared inbox
  • Advanced$85/month
    • Multiple team inboxes
    • Workflow automation
    • Round robin assignment
  • Expert$132/month
    • SSO
    • HIPAA support
    • SLAs

Microsoft Dynamics 365 Chat

On request
  • Customer Service Professional$100/month
    • Basic chat
    • Ticketing
  • Customer Service Enterprise$200/month
    • Advanced omnichannel
    • AI integration
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Intercom if

  • You need ai-powered inbox.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want chatbots.
Intercom review

Choose Microsoft Dynamics 365 Chat if

  • You need omnichannel messaging.
  • You work on Web, Mobile app, IOS, Android.
  • You also want email support.
Microsoft Dynamics 365 Chat review

Questions people ask

Is Intercom or Microsoft Dynamics 365 Chat better?
Neither clearly leads. Intercom starts at Free and Microsoft Dynamics 365 Chat at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Intercom or Microsoft Dynamics 365 Chat?
Intercom has a free tier; the other does not. Paid plans start at Free for Intercom and On request for Microsoft Dynamics 365 Chat.
Does Intercom or Microsoft Dynamics 365 Chat run on more platforms?
Intercom runs on Web, iOS, Android. Microsoft Dynamics 365 Chat runs on Web, Mobile app, IOS, Android.
Can I use Intercom for free?
Yes. Intercom has a free tier, so you can try it without paying. Microsoft Dynamics 365 Chat starts at On request.
What is Intercom best used for?
Intercom is most often used for customer support, lead generation, user onboarding, product adoption. Of those, customer support and lead generation are not what Microsoft Dynamics 365 Chat is typically brought in for.
What can Intercom do that Microsoft Dynamics 365 Chat cannot?
Intercom covers AI-powered inbox, Chatbots, Help center, Product tours. Microsoft Dynamics 365 Chat covers Omnichannel messaging, Email support, Social media integration, Outlook. Both handle Live chat.

Answered from the vendors’ own pages

Intercom: Is there a free tier and what are the limitations?

Intercom offers a 14-day free trial with no credit card required and access to all features and add-ons. After trial, Essential plan starts at $29/seat/month. Free Lite seats are available on paid plans: 20 with Advanced, 50 with Expert.

Source
Microsoft Dynamics 365 Chat: How much does Microsoft Dynamics 365 Chat cost?

Specific pricing for Dynamics 365 Chat is not published on the product page. Pricing information is available on Microsoft's separate Dynamics 365 pricing overview page, with custom quotes available through sales contact.

Source
Intercom: Does Intercom support single sign-on (SSO)?

Yes, Intercom supports SAML SSO with identity provider integration, but it is only available on the Expert plan ($132+/seat/month). SSO also works with Intercom's mobile apps on iOS and Android.

Source
Microsoft Dynamics 365 Chat: Is there a free trial for Dynamics 365 Chat?

Microsoft Dynamics 365 offers free trials that users can request directly from the product page. Exact trial duration and terms are determined during the trial request process.

Source
Intercom: Can I export my data from Intercom?

Yes. You can export conversations in CSV format via the Data Export feature in Reports, apply filters to refine exports, and use the REST API to programmatically access conversation and customer data.

Source
Microsoft Dynamics 365 Chat: Can I compare Dynamics 365 Chat plans and pricing?

Microsoft provides plan and pricing comparison on their dedicated pricing overview page. Users should visit the Dynamics 365 pricing section to see available plans, features, and pricing tiers before contacting sales.

Source
Intercom: What would a team of 10 cost on Intercom?

Minimum cost would be $290/month for 10 Essential seats at $29/seat/month. Advanced plan costs $850/month for 10 seats. Prices increase with additional add-ons like Fin AI ($0.99 per resolution), SMS, WhatsApp, or email campaigns.

Source
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