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incident.io vs Jira

incident.io logo

incident.io

Logging

Software reliability platform with on-call management and agentic root cause analysis

From
Free
Rated
-
Full reviewWebsite
Jira logo

Jira

Technology

The #1 software development tool used by agile teams

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: incident.io free plan limited to single team and basic features; Jira free tier strictly limited to 10 users with only 2 GB storage; unsuitable for growing teams
  • They diverge on capability: incident.io covers Intelligent alert routing, Jira covers Scrum boards.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which incident.io and Jira actually diverge.

Attributes where incident.io and Jira differ
Attributeincident.ioJira
PlatformsWeb, Slack, Microsoft TeamsCloud, Web
CategoryLoggingTechnology
Founded20212002

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in incident.io

  • Intelligent alert routing
  • Agentic root cause analysis
  • On-call scheduling
  • Slack and Teams integration
  • AI call transcription
  • Status pages
  • Workflow automation

Only in Jira

  • Scrum boards
  • Kanban boards
  • Roadmaps
  • Agile reporting
  • Custom workflows
  • Issue tracking
  • Sprint planning
  • DevOps integration

What people use each for

The jobs each tool is most often brought in to do.

incident.io

  • Manage incident response workflows in Slacknot Jira
  • Automatically investigate root causes with AInot Jira
  • Maintain on-call schedules across teamsnot Jira
  • Track incident metrics and trendsnot Jira
  • Communicate status to customers automaticallynot Jira

Jira

  • Software development teams leveraging AI-powered Rovo for trend analysis and bottleneck identificationnot incident.io
  • Organisations requiring integrated issue tracking, project planning, and team alignment toolsnot incident.io
  • Enterprises with 1,000+ users needing advanced analytics, security controls, and custom deployment optionsnot incident.io

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

incident.io

  • Free plan limited to single team and basic features
  • Per-user pricing increases costs for larger teams
  • Agentic features may require additional integrations
  • Advanced features concentrated in higher price tiers

Jira

  • Free tier strictly limited to 10 users with only 2 GB storage; unsuitable for growing teams
  • Per-seat pricing ($7.91–$14.54/user/month) accumulates significantly for large teams; 50-person team costs £3,955–7,270 monthly
  • Enterprise tier requires annual billing and sales contact; no transparent per-user pricing available
  • Premium features (cross-team planning, advanced automation) available only at $14.54/user/month tier or above

Pricing, plan by plan

incident.io

Free
  • BasicFree
    • Slack and Teams support
    • Single team on-call
    • Status pages
  • Pro$25/user-month
    • All Team features
    • Advanced insights
    • Custom dashboards
  • Enterprise$undefined/custom
    • All Pro features
    • Dedicated success manager
    • Advanced access controls

Jira

Free
  • FreeFree
    • Up to 10 users
    • 2 GB storage
    • 100 automation rule runs per month
  • Standard$7.91/user/month
    • Up to 100,000 users per site
    • 250 GB storage
    • 1,700 automation rule runs per month
  • Premium$14.54/user/month
    • Unlimited storage
    • 1,000 rule runs per month per paid user
    • 70 credits per user monthly for Rovo
  • Enterprise$null/custom
    • 150 credits per user monthly for Rovo
    • Multiple sites (up to 150)
    • Unlimited automation rule runs

Which should you pick?

Choose incident.io if

  • You need intelligent alert routing.
  • You want to start without paying.
  • You work on Web, Slack, Microsoft Teams.
  • You also want agentic root cause analysis.
incident.io review

Choose Jira if

  • You need scrum boards.
  • You want to start without paying.
  • You work on Cloud, Web.
  • You also want kanban boards.
Jira review

Questions people ask

Is incident.io or Jira better?
Neither clearly leads. incident.io starts at Free and Jira at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, incident.io or Jira?
incident.io starts at Free and Jira at Free.
Does incident.io or Jira run on more platforms?
incident.io runs on Web, Slack, Microsoft Teams. Jira runs on Cloud, Web.
Can I use incident.io for free?
Both have a free tier, so you can try either at no cost before committing.
What is incident.io best used for?
incident.io is most often used for manage incident response workflows in slack, automatically investigate root causes with ai, maintain on-call schedules across teams, track incident metrics and trends. Of those, manage incident response workflows in slack and automatically investigate root causes with ai are not what Jira is typically brought in for.
What can incident.io do that Jira cannot?
incident.io covers Intelligent alert routing, Agentic root cause analysis, On-call scheduling, Slack and Teams integration. Jira covers Scrum boards, Kanban boards, Roadmaps, Agile reporting.

Answered from the vendors’ own pages

incident.io: What is included in the free incident.io plan?

The Basic free plan includes Slack and Teams support, single team on-call, status pages, and 1 custom field, ideal for getting started with incident management.

Source
Jira: What is Jira's free tier?

Jira's Free plan supports up to 10 users, includes 2 GB storage, allows 100 automation rule runs per month, and provides community support only. Ideal for small teams or evaluation.

Source
incident.io: How much does on-call management cost?

On-call is an add-on costing $10/user/month for Team plan or $20/user/month for Pro plan, in addition to base incident management pricing.

Source
Jira: How much does Jira Standard cost?

Jira Standard costs $7.91 per user per month and includes 250 GB storage, 1,700 automation rule runs per month, Rovo Search/Chat/Agents, and 9/5 regional support with 2-hour response time for critical issues.

Source
incident.io: Can incident.io integrate with my existing tools?

incident.io natively integrates with Slack and Microsoft Teams for incident management workflows, with additional integrations available.

Source
Jira: What is included in Jira Premium?

Jira Premium costs $14.54 per user per month and includes unlimited storage, 1,000 rule runs per user per month, 70 monthly Rovo credits, 24/7 support with 1-hour critical response, and 99.9% uptime SLA.

Source
incident.io: What SLA does incident.io offer?

Only the Enterprise plan includes a 99.99% SLA guarantee. Basic, Team, and Pro plans do not have published SLAs.

Source
Jira: Does Jira offer an Enterprise plan?

Yes, Jira Enterprise is available with custom pricing (contact sales). It includes up to 150 sites, 150 monthly Rovo credits per user, unlimited automation runs, 24/7 support with 30-minute critical response, and 99.95% uptime SLA.

Source
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