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Manufacturing · head to head

IBM Maximo Application Suite vs Verint

IBM Maximo Application Suite logo

IBM Maximo Application Suite

Manufacturing

Enterprise asset management suite licensed by a shared pool of AppPoints rather than by named user

From
$3150/month
Rated
-
Full reviewWebsite
Verint logo

Verint

Customer Support

Enterprise customer engagement and workforce optimisation, taken private by Thoma Bravo and merged with Calabrio

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: IBM Maximo Application Suite appPoints are consumed by users, applications and environments at once, so a routine decision like adding a test environment or enabling Health quietly eats pool capacity and can trigger a true-up nobody budgeted for.; Verint thoma Bravo took Verint private in November 2025 and is combining it with the directly competing Calabrio, so buyers signing multi-year agreements now cannot know which of the two overlapping product lines survives as the strategic one.
  • They diverge on capability: IBM Maximo Application Suite covers AppPoint pooling, Verint covers Workforce management.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which IBM Maximo Application Suite and Verint actually diverge.

Attributes where IBM Maximo Application Suite and Verint differ
AttributeIBM Maximo Application SuiteVerint
Starting price$3150/monthOn request
Pricing modelPer year by AppPoint poolquote
PlatformsWeb, Cloud, On-premise, iOS, Android, LinuxWeb, Windows
CategoryManufacturingCustomer Support

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in IBM Maximo Application Suite

  • AppPoint pooling
  • Maximo Manage
  • Maximo Health and Predict
  • Maximo Visual Inspection
  • Industry solutions
  • OpenShift deployment

Only in Verint

  • Workforce management
  • Interaction recording
  • Speech and text analytics
  • Quality management
  • CX automation bots
  • Voice of the customer
  • Knowledge management
  • Open platform connectors

What people use each for

The jobs each tool is most often brought in to do.

IBM Maximo Application Suite

  • A transmission utility managing hundreds of thousands of linear and point assets with regulatory reporting that a mid-market CMMS cannot producenot Verint
  • An airline or rail operator needing configuration control and maintenance history depth that survives a regulator audit going back yearsnot Verint
  • A manufacturer wanting condition-based maintenance and work order execution in the same system rather than integrating a predictive tool to a separate CMMSnot Verint
  • A defence or nuclear estate where the industry solution and long-term vendor viability matter more than the licence costnot Verint

Verint

  • A retail bank with 4,000 agents that must record and retain every advised sale under regulatory obligation and evidence retention on demandnot IBM Maximo Application Suite
  • A government service centre running an inherited Avaya estate that needs modern analytics without replacing the telephonynot IBM Maximo Application Suite
  • A multinational insurer forecasting across six sites and three languages where a spreadsheet-based rota has stopped scalingnot IBM Maximo Application Suite
  • An enterprise wanting analytics over one hundred per cent of interactions because sampled quality scoring keeps missing the failure modes that generate complaintsnot IBM Maximo Application Suite

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

IBM Maximo Application Suite

  • AppPoints are consumed by users, applications and environments at once, so a routine decision like adding a test environment or enabling Health quietly eats pool capacity and can trigger a true-up nobody budgeted for.
  • Pools are commonly sized from headcount rather than concurrency and application mix, and licence reviews frequently find them over-provisioned by a large margin, meaning organisations pay for entitlement they never consume.
  • Implementation, data migration, customisation and integrator fees routinely cost two to three times the first-year licence, so a business case built on the subscription figure will be materially wrong.
  • MAS requires Red Hat OpenShift, which for a customer-hosted deployment adds a container platform, its licensing and the specialist administration skills to run it, none of which the previous standalone Maximo needed.
  • Maximo is deep and slow to change; configuration is a specialist skill, upgrades are projects rather than updates, and organisations without a dedicated Maximo team end up permanently dependent on an implementation partner.

Verint

  • Thoma Bravo took Verint private in November 2025 and is combining it with the directly competing Calabrio, so buyers signing multi-year agreements now cannot know which of the two overlapping product lines survives as the strategic one.
  • The catalogue is licensed piece by piece, including individually priced automation bots, so the quoted platform figure is rarely the figure you end up paying once the analytics, recording and bot modules are all in scope.
  • Implementations routinely run six to twelve months and effectively require a partner, which means the first year of a contract is spent paying for software that is not yet delivering.
  • The interface reflects two decades of accumulated enterprise features, and new supervisors need formal training to do things that a mid-market tool exposes in one screen.
  • It is priced and scoped for thousands of agents, so a 300-seat operation gets an enterprise contract, an enterprise implementation and enterprise complexity for a problem a lighter product would solve in weeks.

Pricing, plan by plan

IBM Maximo Application Suite

$3150/month
  • Essentials (SaaS)$3150/month
    • Entry SaaS tier for a small user population
    • One production environment
    • Core Manage functionality
  • Standard (SaaS)$undefined/month
    • Larger AppPoint pool
    • Additional applications and environments
    • Priced on application
  • Premium (SaaS)$undefined/month
    • Full application set including Predict and Visual Inspection
    • Multiple environments
    • Priced on application
  • Customer hosted$undefined/year
    • AppPoint entitlement bought outright and run on your own OpenShift cluster
    • Infrastructure, OpenShift and administration costs are yours
    • Annual support and subscription contract required

Verint

On request
  • Verint Open Platform$undefined/year
    • Workforce management and forecasting
    • Compliance recording and quality management
    • Speech and text analytics

Which should you pick?

Choose IBM Maximo Application Suite if

  • You need apppoint pooling.
  • You work on Web, Cloud, On-premise, iOS, Android, Linux.
  • You also want maximo manage.
IBM Maximo Application Suite review

Choose Verint if

  • You need workforce management.
  • You work on Web, Windows.
  • You also want interaction recording.
Verint review

Questions people ask

Is IBM Maximo Application Suite or Verint better?
Neither clearly leads. IBM Maximo Application Suite starts at $3150/month and Verint at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, IBM Maximo Application Suite or Verint?
IBM Maximo Application Suite starts at $3150/month and Verint at On request.
Does IBM Maximo Application Suite or Verint run on more platforms?
IBM Maximo Application Suite runs on Web, Cloud, On-premise, iOS, Android, Linux. Verint runs on Web, Windows.
What is IBM Maximo Application Suite best used for?
IBM Maximo Application Suite is most often used for a transmission utility managing hundreds of thousands of linear and point assets with regulatory reporting that a mid-market cmms cannot produce, an airline or rail operator needing configuration control and maintenance history depth that survives a regulator audit going back years, a manufacturer wanting condition-based maintenance and work order execution in the same system rather than integrating a predictive tool to a separate cmms, a defence or nuclear estate where the industry solution and long-term vendor viability matter more than the licence cost. Of those, a transmission utility managing hundreds of thousands of linear and point assets with regulatory reporting that a mid-market cmms cannot produce and an airline or rail operator needing configuration control and maintenance history depth that survives a regulator audit going back years are not what Verint is typically brought in for.
What can IBM Maximo Application Suite do that Verint cannot?
IBM Maximo Application Suite covers AppPoint pooling, Maximo Manage, Maximo Health and Predict, Maximo Visual Inspection. Verint covers Workforce management, Interaction recording, Speech and text analytics, Quality management.

Answered from the vendors’ own pages

IBM Maximo Application Suite: Is Maximo still sold per user?

No. The Maximo Application Suite licenses a shared AppPoint pool consumed by users, applications and environments. Per-seat Maximo is the old model.

Verint: Who owns Verint now?

Thoma Bravo, which completed a 2 billion US dollar take-private in November 2025 and is combining Verint with its existing portfolio company Calabrio.

IBM Maximo Application Suite: What does the entry SaaS tier cost?

The Essentials package starts around $3,150 per month for a small user population and one production environment. Larger tiers are quoted.

Verint: Does that affect an existing contract?

Existing contracts continue, but roadmap and product overlap with Calabrio is unresolved. Ask for written commitments on support horizon and migration terms before renewing.

IBM Maximo Application Suite: Do non-production environments cost AppPoints?

Yes. Development, test and training environments draw from the same pool, which is the most common sizing surprise.

Verint: Do I have to replace my telephony?

No. Verint is deliberately platform-agnostic and is commonly deployed over Avaya, Cisco, Genesys and Amazon Connect estates.

IBM Maximo Application Suite: Can I run MAS without OpenShift?

No. OpenShift is the deployment platform whether you host it yourself or consume MAS as a service from IBM.

Verint: Is pricing published?

No. Verint sells multi-year enterprise agreements quoted per module and per agent, with professional services costed separately.

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