Softwr

Cybersecurity · head to head

HID Global vs Resolver

HID Global logo

HID Global

Cybersecurity

Physical access control, credential issuance and workforce authentication hardware and software

From
On request
Rated
-
Full reviewWebsite
Resolver logo

Resolver

Cybersecurity

Risk, incident and investigations platform for corporate security and operational risk teams, owned by Kroll

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: HID Global sales run through integrators, so the price you get depends on which partner quotes it and there is no published list to negotiate against.; Resolver kroll ownership since 2022 means the product is sold alongside risk consulting services, so buyers who want software with no services attach should expect that conversation and should price the licence separately in negotiation.
  • They diverge on capability: HID Global covers Physical access readers, Resolver covers Incident management.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which HID Global and Resolver actually diverge.

Attributes where HID Global and Resolver differ
AttributeHID GlobalResolver
PlatformsWeb, Windows, iOS, AndroidWeb, iOS, Android

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Cybersecurity).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HID Global

  • Physical access readers
  • Mobile access
  • Seos credential technology
  • Card issuance
  • Workforce authentication
  • Visitor management

Only in Resolver

  • Incident management
  • Investigations
  • Enterprise risk management
  • Internal audit
  • Compliance and obligations
  • Business continuity
  • Risk Event Management
  • Configurable dashboards

What people use each for

The jobs each tool is most often brought in to do.

HID Global

  • An enterprise moving from plastic badges to phone-based credentials without replacing every reader in the estatenot Resolver
  • A government agency needing card issuance and PKI credentials under a national identity programmenot Resolver
  • A hospital consolidating access control, visitor screening and clinician authentication onto one credentialnot Resolver
  • An organisation retiring cloneable legacy proximity cards after a physical penetration test found them trivially copiednot Resolver

Resolver

  • A national retailer consolidating store incident reporting, loss prevention cases and investigations into one system with defensible evidence handlingnot HID Global
  • A bank that needs operational risk events captured against a risk and control register rather than in spreadsheets and emailnot HID Global
  • A university security operations centre running dispatch, case management and clery-style reporting from a single recordnot HID Global
  • An organisation that already retains Kroll for investigations and wants case intake and vendor handoff in the same platformnot HID Global

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HID Global

  • Sales run through integrators, so the price you get depends on which partner quotes it and there is no published list to negotiate against.
  • Mobile credentials are charged per identity as an ongoing fee, which converts a one-off card cost into a recurring per-employee subscription that budgets rarely anticipate.
  • Large estates run mixed generations of readers, so a credential upgrade is a multi-year hardware programme and the software licence is a small fraction of the true cost.
  • Legacy credential technologies still widely deployed have documented cloning weaknesses, and HID commercial interest in selling the replacement does not remove your exposure in the interim.
  • The portfolio spans hardware, firmware and several acquired software products, so integration between HID own components is less consistent than the single-vendor pitch implies.

Resolver

  • Kroll ownership since 2022 means the product is sold alongside risk consulting services, so buyers who want software with no services attach should expect that conversation and should price the licence separately in negotiation.
  • Configuration flexibility comes at the cost of implementation time, with deployments commonly running several months and typically requiring vendor or partner services, so the first-year cost is well above the annual licence.
  • Module-based pricing means the platform gets expensive quickly once you add audit, compliance and continuity to a security-led purchase, and modules bought later rarely carry the discount of the original deal.
  • The IT and cyber compliance side is thinner than dedicated tools, so organisations chasing SOC 2 or ISO 27001 evidence automation will find it does not replace a Drata or Vanta.
  • Reporting is capable but the drag and drop builder has a real learning curve, and organisations that do not train an internal administrator end up raising support tickets for changes that should be self-service.

Pricing, plan by plan

HID Global

On request
  • HID Access and Identity Products$undefined/year
    • Hardware, credentials and software quoted through channel partners
    • Credential costs charged per card or per mobile identity
    • Reader hardware and installation quoted separately

Resolver

On request
  • Resolver Core$undefined/year
    • Priced by modules selected and number of users
    • Annual or multi-year enterprise agreement
    • Implementation and configuration quoted separately

Which should you pick?

Choose HID Global if

  • You need physical access readers.
  • You work on Web, Windows, iOS, Android.
  • You also want mobile access.
HID Global review

Choose Resolver if

  • You need incident management.
  • You work on Web, iOS, Android.
  • You also want investigations.
Resolver review

Questions people ask

Is HID Global or Resolver better?
Neither clearly leads. HID Global starts at On request and Resolver at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HID Global or Resolver?
HID Global starts at On request and Resolver at On request.
Does HID Global or Resolver run on more platforms?
HID Global runs on Web, Windows, iOS, Android. Resolver runs on Web, iOS, Android.
What is HID Global best used for?
HID Global is most often used for an enterprise moving from plastic badges to phone-based credentials without replacing every reader in the estate, a government agency needing card issuance and pki credentials under a national identity programme, a hospital consolidating access control, visitor screening and clinician authentication onto one credential, an organisation retiring cloneable legacy proximity cards after a physical penetration test found them trivially copied. Of those, an enterprise moving from plastic badges to phone-based credentials without replacing every reader in the estate and a government agency needing card issuance and pki credentials under a national identity programme are not what Resolver is typically brought in for.
What can HID Global do that Resolver cannot?
HID Global covers Physical access readers, Mobile access, Seos credential technology, Card issuance. Resolver covers Incident management, Investigations, Enterprise risk management, Internal audit.

Answered from the vendors’ own pages

HID Global: Do we have to replace readers to use mobile credentials?

Often yes, at least in part. Reader capability determines which credential technologies work, and that hardware cost dominates the business case.

Resolver: Who owns Resolver?

Kroll, which acquired it in 2022. It is marketed as a Kroll business and sold alongside Kroll risk and investigations services.

HID Global: Are mobile credentials cheaper than cards?

Not necessarily. Cards are a one-off cost per employee, mobile identities are typically a recurring charge, so the crossover depends on staff turnover.

Resolver: What does Resolver cost?

Pricing is not published. It is quoted by module and user count on an annual or multi-year enterprise agreement, with implementation charged separately.

HID Global: Can we buy directly from HID?

Generally not for access control deployments. Products are sold and installed through channel partners, so partner selection is part of the buying decision.

Resolver: Is Resolver a SOC 2 compliance tool?

No. It is a risk, incident and investigations platform. Automated evidence collection for security certifications is not its strength.

Resolver: How long does implementation take?

Months rather than weeks for a multi-module deployment, and most customers use vendor or partner services to configure it.

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