Softwr

Technology · head to head

Greenhouse vs incident.io

Greenhouse logo

Greenhouse

Technology

Hiring software for growing companies

From
On request
Rated
-
Full reviewWebsite
incident.io logo

incident.io

Logging

Software reliability platform with on-call management and agentic root cause analysis

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only incident.io has a free tier, so it costs nothing to try first.
  • Each has a real cost: Greenhouse core plan lacks talent discovery and contact lookups; incident.io free plan limited to single team and basic features
  • They diverge on capability: Greenhouse covers Applicant tracking, incident.io covers Intelligent alert routing.

Where they differ

Only the attributes on which Greenhouse and incident.io actually diverge.

Attributes where Greenhouse and incident.io differ
AttributeGreenhouseincident.io
Starting priceOn requestFree
Pricing modelquotesubscription
Free tierNoYes
PlatformsWeb, Ios, Android, ApiWeb, Slack, Microsoft Teams
CategoryTechnologyLogging
Founded20122021

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Greenhouse

  • Applicant tracking
  • Interview scheduling
  • Scorecard system
  • Job board posting
  • Candidate CRM
  • Reporting & analytics
  • Offer management
  • EEO compliance

Only in incident.io

  • Intelligent alert routing
  • Agentic root cause analysis
  • On-call scheduling
  • Slack and Teams integration
  • AI call transcription
  • Status pages
  • Workflow automation

What people use each for

The jobs each tool is most often brought in to do.

Greenhouse

  • Enterprise hiring and recruiting automationnot incident.io
  • Multi-location and multi-team talent acquisitionnot incident.io
  • Structured interview process managementnot incident.io

incident.io

  • Manage incident response workflows in Slacknot Greenhouse
  • Automatically investigate root causes with AInot Greenhouse
  • Maintain on-call schedules across teamsnot Greenhouse
  • Track incident metrics and trendsnot Greenhouse
  • Communicate status to customers automaticallynot Greenhouse

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Greenhouse

  • Core plan lacks talent discovery and contact lookups
  • Core plan lacks email automation and applicant texting
  • Plus plan lacks resume anonymisation and application limits
  • Plus plan lacks audit logging and developer tools
  • Pricing customised by hiring volume and company size, not published
  • Only Pro tier offers audit logs and developer sandbox

incident.io

  • Free plan limited to single team and basic features
  • Per-user pricing increases costs for larger teams
  • Agentic features may require additional integrations
  • Advanced features concentrated in higher price tiers

Pricing, plan by plan

Greenhouse

On request

No published plan breakdown. See the Greenhouse review.

incident.io

Free
  • BasicFree
    • Slack and Teams support
    • Single team on-call
    • Status pages
  • Pro$25/user-month
    • All Team features
    • Advanced insights
    • Custom dashboards
  • Enterprise$undefined/custom
    • All Pro features
    • Dedicated success manager
    • Advanced access controls

Which should you pick?

Choose Greenhouse if

  • You need applicant tracking.
  • You work on Web, Ios, Android, Api.
  • You also want interview scheduling.
Greenhouse review

Choose incident.io if

  • You need intelligent alert routing.
  • You want to start without paying.
  • You work on Web, Slack, Microsoft Teams.
  • You also want agentic root cause analysis.
incident.io review

Questions people ask

Is Greenhouse or incident.io better?
Neither clearly leads. Greenhouse starts at On request and incident.io at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Greenhouse or incident.io?
incident.io has a free tier; the other does not. Paid plans start at On request for Greenhouse and Free for incident.io.
Does Greenhouse or incident.io run on more platforms?
Greenhouse runs on Web, Ios, Android, Api. incident.io runs on Web, Slack, Microsoft Teams.
Can I use incident.io for free?
Yes. incident.io has a free tier, so you can try it without paying. Greenhouse starts at On request.
What is Greenhouse best used for?
Greenhouse is most often used for enterprise hiring and recruiting automation, multi-location and multi-team talent acquisition, structured interview process management. Of those, enterprise hiring and recruiting automation and multi-location and multi-team talent acquisition are not what incident.io is typically brought in for.
What can Greenhouse do that incident.io cannot?
Greenhouse covers Applicant tracking, Interview scheduling, Scorecard system, Job board posting. incident.io covers Intelligent alert routing, Agentic root cause analysis, On-call scheduling, Slack and Teams integration.

Answered from the vendors’ own pages

Greenhouse: How much does Greenhouse cost?

Greenhouse does not publish specific pricing. The company states that pricing is customized based on your hiring needs, hiring volume, organizational complexity, and required features.

Source
incident.io: What is included in the free incident.io plan?

The Basic free plan includes Slack and Teams support, single team on-call, status pages, and 1 custom field, ideal for getting started with incident management.

Source
Greenhouse: What are the Greenhouse pricing tiers?

Greenhouse offers three plan levels: Core (basic hiring structure), Plus (multi-location optimization), and Pro (complex enterprise hiring). Exact pricing requires contacting Greenhouse for a custom quote.

Source
incident.io: How much does on-call management cost?

On-call is an add-on costing $10/user/month for Team plan or $20/user/month for Pro plan, in addition to base incident management pricing.

Source
Greenhouse: Do all Greenhouse tiers include the same features?

No. Core includes sourcing and scheduling, Plus adds automation and texting, and Pro adds enterprise data configuration and audit logs. All tiers can be customized.

Source
incident.io: Can incident.io integrate with my existing tools?

incident.io natively integrates with Slack and Microsoft Teams for incident management workflows, with additional integrations available.

Source
incident.io: What SLA does incident.io offer?

Only the Enterprise plan includes a 99.99% SLA guarantee. Basic, Team, and Pro plans do not have published SLAs.

Source
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