Softwr

Technology · head to head

Greenhouse vs Intercom

Greenhouse logo

Greenhouse

Technology

Hiring software for growing companies

From
On request
Rated
-
Full reviewWebsite
Intercom logo

Intercom

SaaS

The only AI customer service solution you need

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Intercom has a free tier, so it costs nothing to try first.
  • Each has a real cost: Greenhouse core plan lacks talent discovery and contact lookups; Intercom pricing is high and unpredictable with confusing per-seat, per-feature, and usage-based structure that makes cost estimation difficult
  • They diverge on capability: Greenhouse covers Applicant tracking, Intercom covers AI-powered inbox.

Where they differ

Only the attributes on which Greenhouse and Intercom actually diverge.

Attributes where Greenhouse and Intercom differ
AttributeGreenhouseIntercom
Starting priceOn requestFree
Pricing modelquoteUnknown
Free tierNoYes
PlatformsWeb, Ios, Android, ApiWeb, iOS, Android
CategoryTechnologySaaS
Founded20122011

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Greenhouse

  • Applicant tracking
  • Interview scheduling
  • Scorecard system
  • Job board posting
  • Candidate CRM
  • Reporting & analytics
  • Offer management
  • EEO compliance

Only in Intercom

  • AI-powered inbox
  • Live chat
  • Chatbots
  • Help center
  • Product tours
  • Customer data platform
  • Automation
  • Mobile SDKs

Both cover

  • Slack
  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Greenhouse

  • Applicant tracking system for structured hiringnot Intercom
  • AI-powered interview notetaking and sourcingnot Intercom

Intercom

  • Customer supportnot Greenhouse
  • Lead generationnot Greenhouse
  • User onboardingnot Greenhouse
  • Product adoptionnot Greenhouse
  • Customer engagementnot Greenhouse

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Greenhouse

  • Core plan lacks talent discovery and contact lookups
  • Core plan lacks email automation and applicant texting
  • Plus plan lacks resume anonymisation and application limits
  • Plus plan lacks audit logging and developer tools
  • Pricing customised by hiring volume and company size, not published
  • Only Pro tier offers audit logs and developer sandbox

Intercom

  • Pricing is high and unpredictable with confusing per-seat, per-feature, and usage-based structure that makes cost estimation difficult
  • API rate limited to 1,000 calls per minute, which may constrain integrations for high-volume data users
  • Does not support multiple language versions of knowledge base articles, requiring creation of duplicate articles for each language

Pricing, plan by plan

Greenhouse

On request

No published plan breakdown. See the Greenhouse review.

Intercom

Free
  • Essential$29/month
    • Fin AI Agent
    • Messenger
    • Shared inbox
  • Advanced$85/month
    • Multiple team inboxes
    • Workflow automation
    • Round robin assignment
  • Expert$132/month
    • SSO
    • HIPAA support
    • SLAs

Which should you pick?

Choose Greenhouse if

  • You need applicant tracking.
  • You work on Web, Ios, Android, Api.
  • You also want interview scheduling.
Greenhouse review

Choose Intercom if

  • You need ai-powered inbox.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want live chat.
Intercom review

Questions people ask

Is Greenhouse or Intercom better?
Neither clearly leads. Greenhouse starts at On request and Intercom at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Greenhouse or Intercom?
Intercom has a free tier; the other does not. Paid plans start at On request for Greenhouse and Free for Intercom.
Does Greenhouse or Intercom run on more platforms?
Greenhouse runs on Web, Ios, Android, Api. Intercom runs on Web, iOS, Android.
Can I use Intercom for free?
Yes. Intercom has a free tier, so you can try it without paying. Greenhouse starts at On request.
What is Greenhouse best used for?
Greenhouse is most often used for applicant tracking system for structured hiring, ai-powered interview notetaking and sourcing. Of those, applicant tracking system for structured hiring and ai-powered interview notetaking and sourcing are not what Intercom is typically brought in for.
What can Greenhouse do that Intercom cannot?
Greenhouse covers Applicant tracking, Interview scheduling, Scorecard system, Job board posting. Intercom covers AI-powered inbox, Live chat, Chatbots, Help center. Both handle Slack, SOC2, GDPR.

Answered from the vendors’ own pages

Intercom: Is there a free tier and what are the limitations?

Intercom offers a 14-day free trial with no credit card required and access to all features and add-ons. After trial, Essential plan starts at $29/seat/month. Free Lite seats are available on paid plans: 20 with Advanced, 50 with Expert.

Source
Intercom: Does Intercom support single sign-on (SSO)?

Yes, Intercom supports SAML SSO with identity provider integration, but it is only available on the Expert plan ($132+/seat/month). SSO also works with Intercom's mobile apps on iOS and Android.

Source
Intercom: Can I export my data from Intercom?

Yes. You can export conversations in CSV format via the Data Export feature in Reports, apply filters to refine exports, and use the REST API to programmatically access conversation and customer data.

Source
Intercom: What would a team of 10 cost on Intercom?

Minimum cost would be $290/month for 10 Essential seats at $29/seat/month. Advanced plan costs $850/month for 10 seats. Prices increase with additional add-ons like Fin AI ($0.99 per resolution), SMS, WhatsApp, or email campaigns.

Source
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Related pages

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