Softwr

Software · head to head

Gladly vs Quo

Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
Quo logo

Quo

Software

Formerly OpenPhone

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Quo has a free tier, so it costs nothing to try first.
  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; Quo unlimited calling to US and Canadian numbers is subject to a Fair Usage Policy rather than being truly unlimited

Where they differ

Only the attributes on which Gladly and Quo actually diverge.

Attributes where Gladly and Quo differ
AttributeGladlyQuo
Starting price$180/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb
Founded2014Unknown

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Only in Quo

Nothing recorded that Gladly does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Quo
  • Handling support conversations across voice, messaging and emailnot Quo

Quo

No use cases recorded yet. See the Quo review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Quo

  • Unlimited calling to US and Canadian numbers is subject to a Fair Usage Policy rather than being truly unlimited
  • Starter tier's $15/user annual rate requires prepaying annually; monthly billing costs $19/user, about 27% more
  • The Sona AI agent automation credits are capped at 1,000 free per plan before additional usage is billed

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Quo

Free

No published plan breakdown. See the Quo review.

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose Quo if

  • You want to start without paying.
Quo review

Questions people ask

Is Gladly or Quo better?
Neither clearly leads. Gladly starts at $180/month and Quo at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or Quo?
Quo has a free tier; the other does not. Paid plans start at $180/month for Gladly and Free for Quo.
Does Gladly or Quo run on more platforms?
Gladly runs on Web, Ios, Android. Quo runs on Web.
Can I use Quo for free?
Yes. Quo has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what Quo is typically brought in for.
What can Gladly do that Quo cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Gladly

More on Quo

Keep looking

Other head to heads