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Software · head to head

Gladly vs Signal

Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
Signal logo

Signal

Software

Speak Freely

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Signal has a free tier, so it costs nothing to try first.
  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; Signal signal must be installed on a phone before the desktop app can be used, so there is no phone-free desktop-only account
  • They diverge on capability: Gladly covers Lifelong conversation, Signal covers End-to-end encryption.

Where they differ

Only the attributes on which Gladly and Signal actually diverge.

Attributes where Gladly and Signal differ
AttributeGladlySignal
Starting price$180/monthFree
Pricing modelsubscriptionfree
Free tierNoYes
PlatformsWeb, Ios, AndroidWindows, Macos, Linux, Ios, Android
Founded20142010

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Only in Signal

  • End-to-end encryption
  • Disappearing messages
  • Screen security
  • Group chats
  • Voice calls
  • Video calls
  • File sharing
  • No data collection

Both cover

  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Signal
  • Handling support conversations across voice, messaging and emailnot Signal

Signal

  • Private messagingnot Gladly
  • Secure group communicationnot Gladly
  • Confidential conversationsnot Gladly
  • Journalism communicationnot Gladly
  • Family messagingnot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Signal

  • Signal must be installed on a phone before the desktop app can be used, so there is no phone-free desktop-only account

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Signal

Free
  • FreeFree
    • End-to-end encrypted messaging
    • Voice and video calls
    • Group chats

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose Signal if

  • You need end-to-end encryption.
  • You want to start without paying.
  • You work on Windows, Macos, Linux, Ios, Android.
  • You also want disappearing messages.
Signal review

Questions people ask

Is Gladly or Signal better?
Neither clearly leads. Gladly starts at $180/month and Signal at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or Signal?
Signal has a free tier; the other does not. Paid plans start at $180/month for Gladly and Free for Signal.
Does Gladly or Signal run on more platforms?
Gladly runs on Web, Ios, Android. Signal runs on Windows, Macos, Linux, Ios, Android.
Can I use Signal for free?
Yes. Signal has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what Signal is typically brought in for.
What can Gladly do that Signal cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Signal covers End-to-end encryption, Disappearing messages, Screen security, Group chats. Both handle Ios support, Android support.
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Related pages

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