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Software · head to head

Flock vs Gladly

Flock logo

Flock

Software

Organized team communication platform

From
Free
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Only Flock has a free tier, so it costs nothing to try first.
  • Each has a real cost: Flock the Starter plan only makes the most recent 10,000 messages searchable and caps public channels at 10; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: Flock covers Team chat, Gladly covers Lifelong conversation.

Where they differ

Only the attributes on which Flock and Gladly actually diverge.

Attributes where Flock and Gladly differ
AttributeFlockGladly
Starting priceFree$180/month
Free tierYesNo
PlatformsWeb, Windows, Macos, Ios, AndroidWeb, Ios, Android

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown), founded (2014).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Flock

  • Team chat
  • Channels
  • Threads
  • File sharing
  • Polls
  • Integrations
  • Mobile apps
  • Slack

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Both cover

  • GDPR
  • SOC2
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Flock

  • Team messaging with channels, direct messages and file sharingnot Gladly
  • Running polls, to-dos and reminders inside a chat workspacenot Gladly
  • Video conferencing and screen sharing for small teamsnot Gladly

Gladly

  • Customer service built around a single customer record rather than ticketsnot Flock
  • Handling support conversations across voice, messaging and emailnot Flock

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Flock

  • The Starter plan only makes the most recent 10,000 messages searchable and caps public channels at 10
  • Starter storage is 5 GB for the entire team, against 10 GB per member on Pro and 20 GB per member on Enterprise
  • Starter allows a single team admin and a single approved domain
  • Group video calls and screen sharing require the Pro plan; Starter is limited to 1-1 video calls
  • Group video calls are capped at 20 participants even on Enterprise
  • Single Sign-On and Active Directory sync are Enterprise only
  • Enterprise is quote only, with no published rate, and is positioned for organisations with 100 or more members
  • Unlimited auto-join and announcement channels require Enterprise; Starter and Pro get one of each

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

Flock

Free
  • FreeFree
    • Unlimited chats
    • Channels
    • File sharing
  • Pro$5/month
    • Everything in Free
    • Advanced search
    • API access

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose Flock if

  • You need team chat.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want channels.
Flock review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is Flock or Gladly better?
Neither clearly leads. Flock starts at Free and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Flock or Gladly?
Flock has a free tier; the other does not. Paid plans start at Free for Flock and $180/month for Gladly.
Does Flock or Gladly run on more platforms?
Flock runs on Web, Windows, Macos, Ios, Android. Gladly runs on Web, Ios, Android.
Can I use Flock for free?
Yes. Flock has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Flock best used for?
Flock is most often used for team messaging with channels, direct messages and file sharing, running polls, to-dos and reminders inside a chat workspace, video conferencing and screen sharing for small teams. Of those, team messaging with channels, direct messages and file sharing and running polls, to-dos and reminders inside a chat workspace are not what Gladly is typically brought in for.
What can Flock do that Gladly cannot?
Flock covers Team chat, Channels, Threads, File sharing. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Both handle GDPR, SOC2, Web support, Ios support.
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