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Software · head to head

Homebase vs Jira Service Management

Homebase logo

Homebase

Software

Scheduling, time tracking and HR for hourly teams

From
Free
Rated
-
Full reviewWebsite
Jira Service Management logo

Jira Service Management

Software

High-velocity service management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Homebase free Basic plan is capped at 10 employees and a single location; Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

Where they differ

Only the attributes on which Homebase and Jira Service Management actually diverge.

Attributes where Homebase and Jira Service Management differ
AttributeHomebaseJira Service Management
Pricing modelfreemiumsubscription
PlatformsWebWeb, Ios, Android
FoundedUnknown2002

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Homebase

Nothing recorded that Jira Service Management does not also cover.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

What people use each for

The jobs each tool is most often brought in to do.

Homebase

No use cases recorded yet. See the Homebase review.

Jira Service Management

  • IT service managementnot Homebase
  • Incident responsenot Homebase
  • Change managementnot Homebase
  • Asset trackingnot Homebase

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Homebase

  • Free Basic plan is capped at 10 employees and a single location
  • Paid plans are billed per location per month ($30, $70 or $120), so a multi-location business pays the rate again for each site
  • Payroll is a separate add-on at $39 per month plus $6 per month per employee paid
  • Tip Manager and Task Manager are further add-ons billed per location per month on top of the base plan

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

Pricing, plan by plan

Homebase

Free

No published plan breakdown. See the Homebase review.

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Which should you pick?

Choose Homebase if

  • You want to start without paying.
Homebase review

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Questions people ask

Is Homebase or Jira Service Management better?
Neither clearly leads. Homebase starts at Free and Jira Service Management at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Homebase or Jira Service Management?
Homebase starts at Free and Jira Service Management at Free.
Does Homebase or Jira Service Management run on more platforms?
Homebase runs on Web. Jira Service Management runs on Web, Ios, Android.
Can I use Homebase for free?
Both have a free tier, so you can try either at no cost before committing.
What can Homebase do that Jira Service Management cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management.
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