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Software · head to head

Customerly vs Homebase

Customerly logo

Customerly

Software

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
Homebase logo

Homebase

Software

Scheduling, time tracking and HR for hourly teams

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Homebase free Basic plan is capped at 10 employees and a single location

Where they differ

Only the attributes on which Customerly and Homebase actually diverge.

Attributes where Customerly and Homebase differ
AttributeCustomerlyHomebase
Pricing modelsubscriptionfreemium
PlatformsWeb, Ios, AndroidWeb
Founded2015Unknown

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

Only in Homebase

Nothing recorded that Customerly does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot Homebase
  • Lead generationnot Homebase
  • Email marketingnot Homebase
  • Customer feedbacknot Homebase

Homebase

No use cases recorded yet. See the Homebase review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Homebase

  • Free Basic plan is capped at 10 employees and a single location
  • Paid plans are billed per location per month ($30, $70 or $120), so a multi-location business pays the rate again for each site
  • Payroll is a separate add-on at $39 per month plus $6 per month per employee paid
  • Tip Manager and Task Manager are further add-ons billed per location per month on top of the base plan

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Homebase

Free

No published plan breakdown. See the Homebase review.

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose Homebase if

  • You want to start without paying.
Homebase review

Questions people ask

Is Customerly or Homebase better?
Neither clearly leads. Customerly starts at Free and Homebase at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or Homebase?
Customerly starts at Free and Homebase at Free.
Does Customerly or Homebase run on more platforms?
Customerly runs on Web, Ios, Android. Homebase runs on Web.
Can I use Customerly for free?
Both have a free tier, so you can try either at no cost before committing.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Homebase is typically brought in for.
What can Customerly do that Homebase cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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Related pages

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