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Freshchat vs Linear

Freshchat logo

Freshchat

Live Chat

Modern messaging for customer engagement

From
Free
Rated
-
Full reviewWebsite
Linear logo

Linear

Technology

The issue tracking tool you'll enjoy using

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshchat the free plan covers up to 10 agents and omits social messengers, SMS and reporting; Linear no task-level Gantt chart; Timeline view is available for projects only, not individual issues
  • They diverge on capability: Freshchat covers Live chat, Linear covers Fast, real-time sync.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Freshchat and Linear actually diverge.

Attributes where Freshchat and Linear differ
AttributeFreshchatLinear
Pricing modelsubscriptionUnknown
PlatformsWeb, Ios, AndroidWeb, iOS, Android, macOS, Windows
CategoryLive ChatTechnology
Founded20102019

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshchat

  • Live chat
  • Chatbots
  • Campaigns
  • WhatsApp
  • Instagram
  • Apple Business Chat
  • Freshdesk
  • Freshsales

Only in Linear

  • Fast, real-time sync
  • Keyboard-first design
  • Automatic issue tracking
  • Cycles (sprints)
  • Projects & milestones
  • Custom workflows
  • API & webhooks
  • Built-in roadmaps

Both cover

  • Slack
  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Freshchat

  • Live chat on a website or in an appnot Linear
  • Shared inbox across chat, email and social messengersnot Linear
  • Chatbot deflection before a conversation reaches an agentnot Linear
  • Routing conversations by skill or language on the higher tiersnot Linear

Linear

  • Issue management and triage, converting customer feedback into prioritized issuesnot Freshchat
  • Strategic planning via initiatives, roadmaps, and PRDs from idea to launchnot Freshchat
  • Agent-assisted development, with agents drafting docs and submitting pull requestsnot Freshchat
  • Code review with structural diffs for human and agent outputnot Freshchat
  • Progress monitoring via dashboards tracking cycle times and project healthnot Freshchat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshchat

  • The free plan covers up to 10 agents and omits social messengers, SMS and reporting
  • Reporting and social channels need Growth at $19 per agent per month billed annually
  • Intelligent routing, multilingual support and custom dashboards require Pro at $49 per agent per month
  • Skill-based routing, audit logs and IP whitelisting are Enterprise only at $79 per agent per month
  • Freddy AI is charged on top of the seat price, at $49 per 100 agent sessions and $29 per agent per month for Copilot

Linear

  • No task-level Gantt chart; Timeline view is available for projects only, not individual issues
  • No native time-tracking or hour-logging feature
  • No native Linux desktop app; official FAQ states it 'may come in the future but it's not on the roadmap for now'
  • Free tier capped at 250 issues and 2 teams

Pricing, plan by plan

Freshchat

Free
  • FreeFree
    • Up to 10 agents
    • Chat widget for web and mobile
    • Shared inbox
  • Growth$19/month
    • Per agent, billed annually
    • Social media messengers, SMS/text messaging
    • Reporting and analytics
  • Pro$49/month
    • Per agent, billed annually (marked Most Popular)
    • Multilingual conversations
    • Custom dashboards, intelligent routing
  • Enterprise$79/month
    • Per agent, billed annually
    • Skill-based routing, audit logs
    • JWT authentication, IP whitelisting

Linear

Free
  • FreeFree
    • Unlimited members
    • 2 teams
    • 250 issues
  • Basic$10/month
    • 5 teams
    • Unlimited issues
    • Unlimited file uploads
  • Business$16/month
    • Unlimited teams
    • Private teams/guests
    • Triage Intelligence
  • Enterprise$undefined/month
    • SAML/SCIM
    • Granular admin controls
    • Invoice/PO billing

Which should you pick?

Choose Freshchat if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want chatbots.
Freshchat review

Choose Linear if

  • You need fast, real-time sync.
  • You want to start without paying.
  • You work on Web, iOS, Android, macOS, Windows.
  • You also want keyboard-first design.
Linear review

Questions people ask

Is Freshchat or Linear better?
Neither clearly leads. Freshchat starts at Free and Linear at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshchat or Linear?
Freshchat starts at Free and Linear at Free.
Does Freshchat or Linear run on more platforms?
Freshchat runs on Web, Ios, Android. Linear runs on Web, iOS, Android, macOS, Windows.
Can I use Freshchat for free?
Both have a free tier, so you can try either at no cost before committing.
What is Freshchat best used for?
Freshchat is most often used for live chat on a website or in an app, shared inbox across chat, email and social messengers, chatbot deflection before a conversation reaches an agent, routing conversations by skill or language on the higher tiers. Of those, live chat on a website or in an app and shared inbox across chat, email and social messengers are not what Linear is typically brought in for.
What can Freshchat do that Linear cannot?
Freshchat covers Live chat, Chatbots, Campaigns, WhatsApp. Linear covers Fast, real-time sync, Keyboard-first design, Automatic issue tracking, Cycles (sprints). Both handle Slack, SOC2, GDPR.

Answered from the vendors’ own pages

Freshchat: What is the cost of Freshchat's Growth plan?

Growth plan costs $19 per agent per month when billed annually. It includes social media messengers, SMS/text messaging, and reporting. AI agent features are available as an add-on at $49 per 100 sessions.

Source
Linear: How much does Linear cost?

Linear has a free tier supporting 2 teams and 250 issues. Paid plans start at $10 per user per month for Basic and $16 per user per month for Business. Annual billing is required for paid tiers.

Source
Freshchat: Does Freshchat offer a free trial?

Yes. Freshchat provides a 14-day free trial with full Enterprise plan access. After trial expiration, the Free plan supports up to 10 agents at $0/month, with no cancellation fees.

Source
Linear: What are the file upload limits on Linear?

The free tier is restricted to 10MB file uploads per team. Paid plans offer unlimited file uploads.

Source
Freshchat: How much does Freshchat's Pro plan cost?

The Pro plan (marked Most Popular) costs $49 per agent per month when billed annually. It includes multilingual conversations, custom dashboards, intelligent routing, and multiple SLA policies. AI Copilot is available as an add-on at $29/agent/month.

Source
Linear: Does Linear offer an Enterprise plan?

Yes, Linear offers an Enterprise tier with custom pricing, annual billing required, SAML and SCIM support, granular admin controls, and priority support.

Source
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