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Restaurants · head to head

Epos Now vs UrbanPiper

Epos Now logo

Epos Now

Restaurants

Cloud point of sale for hospitality and retail sold with hardware finance and attached payment processing

From
On request
Rated
-
Full reviewWebsite
UrbanPiper logo

UrbanPiper

Restaurants

Order and menu middleware connecting Indian delivery marketplaces to restaurant point of sale systems

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Epos Now hardware is often placed on a finance agreement with a third party, so cancelling the software subscription leaves the equipment payments running for the remainder of the term.; UrbanPiper the commission paid to Swiggy and Zomato is unchanged, so the per outlet fee is an additional cost layered on top of marketplace economics rather than a saving.
  • They diverge on capability: Epos Now covers Cloud till software, UrbanPiper covers Marketplace order injection.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Epos Now and UrbanPiper actually diverge.

Attributes where Epos Now and UrbanPiper differ
AttributeEpos NowUrbanPiper
PlatformsWeb, iOS, Android, WindowsWeb, Android, iOS

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Restaurants).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Epos Now

  • Cloud till software
  • Hardware bundles
  • Integrated payments
  • AppStore add ons
  • Stock and product management
  • Multi site reporting

Only in UrbanPiper

  • Marketplace order injection
  • Catalogue management
  • Stock and availability sync
  • Direct ordering storefront
  • Consolidated reporting
  • Outlet level controls

What people use each for

The jobs each tool is most often brought in to do.

Epos Now

  • A single site cafe or bar wanting a low upfront cost till system installed quicklynot UrbanPiper
  • An independent needing basic stock, staff and sales reporting without an implementation projectnot UrbanPiper
  • An operator running both a small retail line and a food offer on one systemnot UrbanPiper
  • A business replacing a mechanical till that has no reporting or remote access at allnot UrbanPiper

UrbanPiper

  • An Indian chain whose staff currently re key Swiggy and Zomato orders into the till during peak servicenot Epos Now
  • A cloud kitchen running several brands that need separate menus kept in step across marketplacesnot Epos Now
  • An operator who needs to pause an outlet on every channel instantly when the kitchen is backed upnot Epos Now
  • A group that wants marketplace and direct order performance reported in the same placenot Epos Now

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Epos Now

  • Hardware is often placed on a finance agreement with a third party, so cancelling the software subscription leaves the equipment payments running for the remainder of the term.
  • Software, hardware finance and card processing are three separate agreements with different notice periods, which makes a clean exit difficult and is the source of most published complaints.
  • The vendor makes its margin on payment processing, so the low advertised software price is offset by a card rate that costs far more across a year of trading.
  • Sales is telesales led and buyers report pressure to sign quickly, which is a poor fit for a decision involving multi year finance commitments.
  • Useful capability is spread across paid add ons in the application store, so the functional system a restaurant actually needs costs considerably more than the entry subscription.

UrbanPiper

  • The commission paid to Swiggy and Zomato is unchanged, so the per outlet fee is an additional cost layered on top of marketplace economics rather than a saving.
  • Integrations exist at the discretion of two dominant marketplaces, and any change they make to partner access or API terms lands directly on customers.
  • Value is concentrated in Indian and adjacent markets, so a group expanding to Europe or North America needs a different middleware vendor there.
  • POS integration depth varies, and where item level mapping is incomplete orders arrive lumped, which undermines the product mix reporting that justified the purchase.
  • As with all order middleware it is a failure point between the marketplace and the kitchen, so an incident stops orders arriving while the apps continue to accept them.

Pricing, plan by plan

Epos Now

On request
  • Epos Now$undefined/year
    • Software subscription quoted per till
    • Hardware frequently supplied under a separate finance or lease agreement
    • Card processing contracted separately and priced by negotiated rate

UrbanPiper

On request
  • UrbanPiper$undefined/year
    • Quoted per outlet per month
    • Channel connections counted per outlet
    • Direct ordering storefront licensed separately

Which should you pick?

Choose Epos Now if

  • You need cloud till software.
  • You work on Web, iOS, Android, Windows.
  • You also want hardware bundles.
Epos Now review

Choose UrbanPiper if

  • You need marketplace order injection.
  • You work on Web, Android, iOS.
  • You also want catalogue management.
UrbanPiper review

Questions people ask

Is Epos Now or UrbanPiper better?
Neither clearly leads. Epos Now starts at On request and UrbanPiper at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Epos Now or UrbanPiper?
Epos Now starts at On request and UrbanPiper at On request.
Does Epos Now or UrbanPiper run on more platforms?
Epos Now runs on Web, iOS, Android, Windows. UrbanPiper runs on Web, Android, iOS.
What is Epos Now best used for?
Epos Now is most often used for a single site cafe or bar wanting a low upfront cost till system installed quickly, an independent needing basic stock, staff and sales reporting without an implementation project, an operator running both a small retail line and a food offer on one system, a business replacing a mechanical till that has no reporting or remote access at all. Of those, a single site cafe or bar wanting a low upfront cost till system installed quickly and an independent needing basic stock, staff and sales reporting without an implementation project are not what UrbanPiper is typically brought in for.
What can Epos Now do that UrbanPiper cannot?
Epos Now covers Cloud till software, Hardware bundles, Integrated payments, AppStore add ons. UrbanPiper covers Marketplace order injection, Catalogue management, Stock and availability sync, Direct ordering storefront.

Answered from the vendors’ own pages

Epos Now: Is the hardware bought or leased?

Frequently financed through a third party agreement rather than bought outright. Ask explicitly which it is and read the term before signing.

UrbanPiper: Does it reduce Swiggy and Zomato commission?

No. Commission is set by the marketplaces. UrbanPiper removes manual order entry and menu drift.

Epos Now: Can I cancel the software and keep trading?

You can stop the subscription, but a separate hardware finance agreement continues to its own end date, and processing is contracted separately again.

UrbanPiper: Which point of sale systems does it support?

Most Indian cloud POS platforms, including Restroworks and Petpooja, along with several international systems.

Epos Now: Do I have to use their card processing?

It is the commercial basis of the pricing. Using another acquirer, where permitted, changes the software quote.

UrbanPiper: Can it run my own ordering channel?

Yes, through its direct storefront and app products, licensed in addition to marketplace integration.

Epos Now: Is it suitable for a busy full service restaurant?

It handles straightforward hospitality service. Complex coursing, large table management and high volume kitchens are better served by restaurant specific systems.

UrbanPiper: Is it available outside India?

It operates in South East Asia and the Middle East as well, but its channel coverage advantage is in India.

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