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Healthcare · head to head

DrChrono vs VIA Veterinary

DrChrono logo

DrChrono

Healthcare

All-in-one medical practice management and EHR platform

From
On request
Rated
-
Full reviewWebsite
VIA Veterinary logo

VIA Veterinary

Veterinary

Medically oriented veterinary practice management, now owned by Antech and Mars Veterinary Health

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: DrChrono iOS-only mobile app with no Android support, limiting accessibility for non-Apple users; VIA Veterinary the vendor is owned by Mars Veterinary Health through Antech, the same group that owns Antech Diagnostics, Banfield and VCA, so a practice is buying its record system from its diagnostics supplier and its competitor in the consolidation market.
  • They diverge on capability: DrChrono covers Electronic Health Records, VIA Veterinary covers Clinical flowsheets.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which DrChrono and VIA Veterinary actually diverge.

Attributes where DrChrono and VIA Veterinary differ
AttributeDrChronoVIA Veterinary
Pricing modelUnknownquote
PlatformsiOS, iPad, WebWindows, Web, iPadOS
CategoryHealthcareVeterinary
Founded2009Unknown

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in DrChrono

  • Electronic Health Records
  • Appointment Scheduling
  • Medical Billing
  • ePrescribing
  • Patient Portal
  • Telehealth
  • Labs
  • Pharmacies

Only in VIA Veterinary

  • Clinical flowsheets
  • Integrated SOAP
  • DICOM imaging
  • Laboratory results
  • VIA Cloud
  • VIA Touch
  • Multi-site
  • Open standards integration

What people use each for

The jobs each tool is most often brought in to do.

DrChrono

  • Patient Carenot VIA Veterinary
  • Medical Recordsnot VIA Veterinary
  • Practice Managementnot VIA Veterinary
  • Telehealthnot VIA Veterinary

VIA Veterinary

  • An emergency and critical care hospital that runs on treatment flowsheets and a live whiteboard rather than an appointment calendarnot DrChrono
  • A multi-doctor specialty referral practice needing DICOM imaging and lab results inside the medical recordnot DrChrono
  • A practice already committed to Antech diagnostics that wants first-party laboratory and imaging integrationnot DrChrono
  • A multi-site hospital group consolidating separate practice management installations onto one systemnot DrChrono

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

DrChrono

  • iOS-only mobile app with no Android support, limiting accessibility for non-Apple users
  • Multi-provider scheduling lacks flexibility, forcing practices to use manual workarounds
  • Medical billing is unreliable and complex, with claims processing cited as difficult and error-prone
  • Billing features only available in higher-tier plans
  • Support quality declined post-acquisition by EverHealth, with slower response times
  • Auto-renewal contracts with unclear disclosure and restricted data portability when switching
  • No published pricing, requires sales contact for quotes

VIA Veterinary

  • The vendor is owned by Mars Veterinary Health through Antech, the same group that owns Antech Diagnostics, Banfield and VCA, so a practice is buying its record system from its diagnostics supplier and its competitor in the consolidation market.
  • No pricing is published at all, so licence, implementation, conversion, hardware and support costs all arrive through a sales process and cannot be compared against alternatives before you engage.
  • It remains substantially a Windows on-premises product with a cloud option layered on, so hardware, network and backup remain your operational problem in the traditional deployment.
  • Integration depth with IDEXX diagnostics is the obvious risk given the ownership, and a practice with in-house IDEXX analysers should test that path explicitly rather than assume parity with Antech.
  • The clinical emphasis means front-of-house and client engagement features, including online booking and marketing automation, tend to arrive through third-party integrations rather than natively.

Pricing, plan by plan

DrChrono

On request
  • Prometheus$undefined/mo
    • Core EHR
    • Limited users
  • Hippocrates$undefined/mo
    • EHR + Practice Management
    • Multiple providers
  • Apollo$undefined/mo
    • Full features
    • Advanced analytics
  • Apollo Plus$undefined/mo
    • Apollo features
    • Premium support
    • Add-on integrations

VIA Veterinary

On request
  • VIA Veterinary$undefined/year
    • Pricing available only through a sales process
    • On-premises or VIA Cloud deployment
    • Implementation, data conversion and training quoted per hospital

Which should you pick?

Choose DrChrono if

  • You need electronic health records.
  • You work on iOS, iPad, Web.
  • You also want appointment scheduling.
DrChrono review

Choose VIA Veterinary if

  • You need clinical flowsheets.
  • You work on Windows, Web, iPadOS.
  • You also want integrated soap.
VIA Veterinary review

Questions people ask

Is DrChrono or VIA Veterinary better?
Neither clearly leads. DrChrono starts at On request and VIA Veterinary at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, DrChrono or VIA Veterinary?
DrChrono starts at On request and VIA Veterinary at On request.
Does DrChrono or VIA Veterinary run on more platforms?
DrChrono runs on iOS, iPad, Web. VIA Veterinary runs on Windows, Web, iPadOS.
What is DrChrono best used for?
DrChrono is most often used for patient care, medical records, practice management, telehealth. Of those, patient care and medical records are not what VIA Veterinary is typically brought in for.
What can DrChrono do that VIA Veterinary cannot?
DrChrono covers Electronic Health Records, Appointment Scheduling, Medical Billing, ePrescribing. VIA Veterinary covers Clinical flowsheets, Integrated SOAP, DICOM imaging, Laboratory results.

Answered from the vendors’ own pages

DrChrono: What platforms does DrChrono support?

DrChrono is built primarily for Apple devices, with a native iPad app and iOS mobile app. Android users are limited to web browser access without full mobile functionality.

Source
VIA Veterinary: Who owns VIA?

VIA Information Systems is an Antech company and part of Mars Veterinary Health, the group that also owns Antech Diagnostics, Banfield and VCA.

DrChrono: Does DrChrono include practice management and medical billing?

Yes. DrChrono combines EHR, practice management, and medical billing into one platform. However, billing features are only available in higher-tier plans, and users report unreliable claims processing.

Source
VIA Veterinary: Is pricing published?

No. Licence, implementation, conversion and support costs come only through a sales process.

DrChrono: How much does DrChrono cost?

DrChrono uses four pricing tiers (Prometheus, Hippocrates, Apollo, and Apollo Plus) but does not publish pricing. Costs vary by provider count and add-ons. Interested users must contact sales for custom quotes.

Source
VIA Veterinary: Can it run in the cloud?

Yes, VIA Cloud is offered alongside traditional on-premises installation, with cloud backup included.

DrChrono: Can I do patient messaging in DrChrono?

Patient messaging is available but only as an add-on feature with additional costs beyond the base subscription.

Source
VIA Veterinary: What kind of practice is it built for?

Medically intensive practices: emergency, specialty, referral, equine and multi-doctor small animal hospitals where flowsheets and whiteboards drive the day.

DrChrono: Does DrChrono include ePrescribing?

Yes. DrChrono includes integrated ePrescribing capabilities built into the platform for prescription management.

Source
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