Is Digitail or ImproMed better?

Neither clearly leads. Digitail starts at On request and ImproMed at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Digitail or ImproMed?

Digitail starts at On request and ImproMed at On request.

Does Digitail or ImproMed run on more platforms?

Digitail runs on Web, iOS, Android, Cloud. ImproMed runs on Windows.

What is Digitail best used for?

Digitail is most often used for clinics with poor vaccination reminder compliance, practices wanting clients to self-book rather than phone, multi-location groups on one system. Of those, clinics with poor vaccination reminder compliance and practices wanting clients to self-book rather than phone are not what ImproMed is typically brought in for.

What can Digitail do that ImproMed cannot?

Digitail covers Pet owner app, Cloud PIMS, Automated reminders, Multi-location. ImproMed covers Multi-location inventory, Production reporting, Wellness plans, Laboratory and imaging integration.

Veterinary · head to head

Digitail vs ImproMed

Digitail

Veterinary

All-in-one cloud PIMS for veterinary practices with a pet owner app

From: On request
Rated: -

Full review Website

ImproMed

Veterinary

On-premise Windows practice management with deep inventory and financial reporting, now inside Covetrus

From: On request
Rated: -

Full review Website

The short version

Each has a real cost: Digitail quote-only pricing with no published rates; ImproMed it is a server-based Windows product, so the practice owns the hardware, the SQL database, the patching and the backup regime, and those costs never appear in the software quotation.
They diverge on capability: Digitail covers Pet owner app, ImproMed covers Multi-location inventory.
Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Digitail and ImproMed actually diverge.

Attributes where Digitail and ImproMed differ
Attribute	Digitail	ImproMed
Platforms	Web, iOS, Android, Cloud	Windows

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Veterinary).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Digitail

Pet owner app
Cloud PIMS
Automated reminders
Multi-location

Only in ImproMed

Multi-location inventory
Production reporting
Wellness plans
Laboratory and imaging integration
On-premise deployment
Covetrus prescription management

What people use each for

The jobs each tool is most often brought in to do.

Digitail

Clinics with poor vaccination reminder compliancenot ImproMed
Practices wanting clients to self-book rather than phonenot ImproMed
Multi-location groups on one systemnot ImproMed

ImproMed

A multi-doctor hospital carrying significant inventory value that needs reorder points and vendor price comparisonnot Digitail
A practice manager who has to analyse production by veterinary surgeon and reconcile it against the general ledgernot Digitail
A hospital in an area with unreliable internet that will not put the appointment book and records on a cloud connectionnot Digitail
A small group running wellness plans that need recurring billing and compliance tracking against patientsnot Digitail

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Digitail

Quote-only pricing with no published rates
The owner app only helps where clients actually install it, and adoption varies sharply by demographic
Younger vendor than the established systems, with a shorter track record

ImproMed

It is a server-based Windows product, so the practice owns the hardware, the SQL database, the patching and the backup regime, and those costs never appear in the software quotation.
Covetrus markets Pulse as its strategic cloud platform while holding three legacy practice management systems, so ask directly what development ImproMed still receives and get the support commitment and end-of-life notice period in writing.
Remote and mobile access is weak compared with cloud systems, which matters for on-call work, home record review and multi-site groups sharing patients.
The interface is dense and dated, and training a new receptionist or technician on it takes materially longer than on a modern cloud system.
If Covetrus does steer customers to Pulse, the migration is a full data conversion with retraining, so the cost of the eventual move should be priced into the decision now rather than later.

Pricing, plan by plan

Digitail

On request

No published plan breakdown. See the Digitail review.

ImproMed

On request

ImproMed Infinity$undefined/year
- Quoted per practice with a licence and an annual support agreement
- Server hardware and database licensing are the responsibility of the practice
- Data conversion and training charged separately

Which should you pick?

Choose Digitail if

You need pet owner app.
You work on Web, iOS, Android, Cloud.
You also want cloud pims.

Digitail review

Choose ImproMed if

You need multi-location inventory.
You work on Windows.
You also want production reporting.

ImproMed review

Questions people ask

Is Digitail or ImproMed better?: Neither clearly leads. Digitail starts at On request and ImproMed at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Digitail or ImproMed?: Digitail starts at On request and ImproMed at On request.
Does Digitail or ImproMed run on more platforms?: Digitail runs on Web, iOS, Android, Cloud. ImproMed runs on Windows.
What is Digitail best used for?: Digitail is most often used for clinics with poor vaccination reminder compliance, practices wanting clients to self-book rather than phone, multi-location groups on one system. Of those, clinics with poor vaccination reminder compliance and practices wanting clients to self-book rather than phone are not what ImproMed is typically brought in for.
What can Digitail do that ImproMed cannot?: Digitail covers Pet owner app, Cloud PIMS, Automated reminders, Multi-location. ImproMed covers Multi-location inventory, Production reporting, Wellness plans, Laboratory and imaging integration.

Answered from the vendors’ own pages

Digitail: What does Digitail cost?

Pricing is quoted per practice and not published.

ImproMed: Is ImproMed still being developed?

Ask Covetrus for a release history and a written support commitment. Pulse is the stated strategic cloud product, and ImproMed, AVImark and RxWorks are all legacy systems in the same portfolio.

Digitail: What does the pet owner app do?

It gives clients their pet’s records, vaccination reminders and booking, which lifts reminder compliance compared with email.

ImproMed: Can it run in the cloud?

It is designed for an on-premise server. Hosting it on a remote desktop service is possible but it is not a native cloud application and does not behave like one.

Digitail: Does it support multiple clinics?

Yes, multi-location groups run under one account.

ImproMed: What is it better at than cloud alternatives?

Inventory control and financial and production reporting. Practices with high stock value and several veterinary surgeons are the ones that notice the difference.

ImproMed: What happens to my data if we move to Pulse?

A conversion project. Establish before signing what Covetrus will convert, what it will not, and who pays for it.

Digitail vs ImproMed

Digitail

ImproMed

The short version

Where they differ

What each one covers

Only in Digitail

Only in ImproMed

What people use each for

Digitail

ImproMed

Where each one falls short

Digitail

ImproMed

Pricing, plan by plan

Digitail

ImproMed

Which should you pick?

Choose Digitail if

Choose ImproMed if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Digitail

More on ImproMed

Keep looking

Other head to heads