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Veterinary · head to head

Digitail vs IDEXX Cornerstone

Digitail logo

Digitail

Veterinary

All-in-one cloud PIMS for veterinary practices with a pet owner app

From
On request
Rated
-
Full reviewWebsite
IDEXX Cornerstone logo

IDEXX Cornerstone

Veterinary

On-premise veterinary practice management software tied to the IDEXX diagnostics ecosystem

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Digitail quote-only pricing with no published rates; IDEXX Cornerstone the system runs on a server in the building, so the practice pays for hardware, backups and an IT provider, costs that never appear in a comparison against browser based competitors.
  • They diverge on capability: Digitail covers Pet owner app, IDEXX Cornerstone covers Medical records.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Digitail and IDEXX Cornerstone actually diverge.

Attributes where Digitail and IDEXX Cornerstone differ
AttributeDigitailIDEXX Cornerstone
PlatformsWeb, iOS, Android, CloudWindows

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Veterinary).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Digitail

  • Pet owner app
  • Cloud PIMS
  • Automated reminders
  • Multi-location

Only in IDEXX Cornerstone

  • Medical records
  • Diagnostics integration
  • Estimates and invoicing
  • Inventory control
  • Boarding and grooming
  • Wellness plans

What people use each for

The jobs each tool is most often brought in to do.

Digitail

  • Clinics with poor vaccination reminder compliancenot IDEXX Cornerstone
  • Practices wanting clients to self-book rather than phonenot IDEXX Cornerstone
  • Multi-location groups on one systemnot IDEXX Cornerstone

IDEXX Cornerstone

  • A multi-doctor general practice already running IDEXX in-house analysers that wants results in the record automaticallynot Digitail
  • A clinic with unreliable internet where an on-site server keeps the practice working during an outagenot Digitail
  • A practice that boards and grooms as well as treating, and wants those bookings on the same invoicenot Digitail
  • A group needing consolidated reporting across a small number of owned locationsnot Digitail

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Digitail

  • Quote-only pricing with no published rates
  • The owner app only helps where clients actually install it, and adoption varies sharply by demographic
  • Younger vendor than the established systems, with a shorter track record

IDEXX Cornerstone

  • The system runs on a server in the building, so the practice pays for hardware, backups and an IT provider, costs that never appear in a comparison against browser based competitors.
  • It is Windows only with no meaningful mobile access, which rules it out for house call and ambulatory work and leaves staff tied to workstations.
  • The interface is dense and dated, so training a new receptionist or technician takes materially longer than on newer systems.
  • Commercial gravity runs towards IDEXX diagnostics, and a practice that later moves its laboratory work to a competitor loses the automation that justified the software.
  • IDEXX is directing new customers towards its cloud products, so investment in Cornerstone is maintenance oriented and buyers should assume a migration conversation within the life of the purchase.

Pricing, plan by plan

Digitail

On request

No published plan breakdown. See the Digitail review.

IDEXX Cornerstone

On request
  • Cornerstone$undefined/year
    • Licence priced by number of workstations and modules
    • Annual support and maintenance charged separately
    • Server hardware and IT support are the responsibility of the practice

Which should you pick?

Choose Digitail if

  • You need pet owner app.
  • You work on Web, iOS, Android, Cloud.
  • You also want cloud pims.
Digitail review

Choose IDEXX Cornerstone if

  • You need medical records.
  • You work on Windows.
  • You also want diagnostics integration.
IDEXX Cornerstone review

Questions people ask

Is Digitail or IDEXX Cornerstone better?
Neither clearly leads. Digitail starts at On request and IDEXX Cornerstone at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Digitail or IDEXX Cornerstone?
Digitail starts at On request and IDEXX Cornerstone at On request.
Does Digitail or IDEXX Cornerstone run on more platforms?
Digitail runs on Web, iOS, Android, Cloud. IDEXX Cornerstone runs on Windows.
What is Digitail best used for?
Digitail is most often used for clinics with poor vaccination reminder compliance, practices wanting clients to self-book rather than phone, multi-location groups on one system. Of those, clinics with poor vaccination reminder compliance and practices wanting clients to self-book rather than phone are not what IDEXX Cornerstone is typically brought in for.
What can Digitail do that IDEXX Cornerstone cannot?
Digitail covers Pet owner app, Cloud PIMS, Automated reminders, Multi-location. IDEXX Cornerstone covers Medical records, Diagnostics integration, Estimates and invoicing, Inventory control.

Answered from the vendors’ own pages

Digitail: What does Digitail cost?

Pricing is quoted per practice and not published.

IDEXX Cornerstone: Is Cornerstone cloud based?

No. It is installed on a server at the practice. IDEXX sells separate browser based products for clinics that want cloud.

Digitail: What does the pet owner app do?

It gives clients their pet’s records, vaccination reminders and booking, which lifts reminder compliance compared with email.

IDEXX Cornerstone: Does it work with laboratories other than IDEXX?

Results can be handled, but the automatic requisition and result return that make Cornerstone worth its price are built around IDEXX.

Digitail: Does it support multiple clinics?

Yes, multi-location groups run under one account.

IDEXX Cornerstone: What is the real total cost?

The licence and annual support are only part of it. Add the server, backup, workstation refreshes and an IT contract before comparing with cloud systems.

IDEXX Cornerstone: Can it be accessed from home?

Only through remote desktop or similar, set up and secured by the practice IT provider.

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