Customer Support · head to head
HappyFox vs Microsoft Defender for Endpoint
Microsoft Defender for Endpoint
Security & Cybersecurity
Enterprise endpoint security built into Microsoft 365
- From
- On request
- Rated
- -
The short version
- Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; Microsoft Defender for Endpoint pricing not published on public websites; quote required from Microsoft sales
- They diverge on capability: HappyFox covers Ticketing, Microsoft Defender for Endpoint covers Threat & vulnerability management.
Where they differ
Only the attributes on which HappyFox and Microsoft Defender for Endpoint actually diverge.
| Attribute | HappyFox | Microsoft Defender for Endpoint |
|---|---|---|
| Starting price | $29/month | On request |
| Pricing model | subscription | quote |
| Platforms | Web, Ios, Android | Windows, macOS, Linux, iOS, Android |
| Category | Customer Support | Security & Cybersecurity |
| Founded | 2012 | 1975 |
Identical on both: free tier (No), user rating (Not yet rated).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in HappyFox
- Ticketing
- Knowledge base
- Automation
- SLA management
- Self-service portal
- Reporting
- Salesforce
- Slack
Only in Microsoft Defender for Endpoint
- Threat & vulnerability management
- Attack surface reduction
- Next-gen protection
- EDR
- Auto investigation
- Microsoft Threat Experts
- Threat analytics
- Secure score
Both cover
- SOC2
- GDPR
What people use each for
The jobs each tool is most often brought in to do.
HappyFox
- Help desk ticketing across email, chat and phonenot Microsoft Defender for Endpoint
- Managing internal and customer support requests in one queuenot Microsoft Defender for Endpoint
Microsoft Defender for Endpoint
- Enterprise endpoint security across Windows, macOS, Linux, Android, and iOS via Plans 1 or 2not HappyFox
- Small and medium-sized businesses using Microsoft Defender for Business as alternativenot HappyFox
- Organisations using Microsoft 365 E5 which includes Defender for Endpoint Plan 2not HappyFox
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
HappyFox
- The Basic plan caps agents at 5, with unlimited agents only above it
- Per agent prices are not published on the main pricing page and require opening a separate page per product
- The 20% saving requires annual billing
Microsoft Defender for Endpoint
- Pricing not published on public websites; quote required from Microsoft sales
- Defender for Endpoint Plan 1 and Plan 2 do not include server licenses; additional licensing required for server protection
- Specific feature differences between Plan 1 and Plan 2 require consulting Microsoft documentation
Pricing, plan by plan
HappyFox
$29/month- Mighty$29/month
- Omnichannel ticketing
- SLA management
- Basic reporting
- Fantastic$49/month
- Everything in Mighty
- Custom fields
- Asset management
- Enterprise$69/month
- Everything in Fantastic
- Task management
- Advanced automation
- Enterprise Plus$89/month
- Agent scripting
- Custom roles
- Sandbox
Microsoft Defender for Endpoint
On requestNo published plan breakdown. See the Microsoft Defender for Endpoint review.
Which should you pick?
Choose HappyFox if
- You need ticketing.
- You work on Web, Ios, Android.
- You also want knowledge base.
Choose Microsoft Defender for Endpoint if
- You need threat & vulnerability management.
- You work on Windows, macOS, Linux, iOS, Android.
- You also want attack surface reduction.
Questions people ask
- Is HappyFox or Microsoft Defender for Endpoint better?
- Neither clearly leads. HappyFox starts at $29/month and Microsoft Defender for Endpoint at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, HappyFox or Microsoft Defender for Endpoint?
- HappyFox starts at $29/month and Microsoft Defender for Endpoint at On request.
- Does HappyFox or Microsoft Defender for Endpoint run on more platforms?
- HappyFox runs on Web, Ios, Android. Microsoft Defender for Endpoint runs on Windows, macOS, Linux, iOS, Android.
- What is HappyFox best used for?
- HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what Microsoft Defender for Endpoint is typically brought in for.
- What can HappyFox do that Microsoft Defender for Endpoint cannot?
- HappyFox covers Ticketing, Knowledge base, Automation, SLA management. Microsoft Defender for Endpoint covers Threat & vulnerability management, Attack surface reduction, Next-gen protection, EDR. Both handle SOC2, GDPR.
Related pages
More on Microsoft Defender for Endpoint
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