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Amazon Connect vs Microsoft Defender for Endpoint

Amazon Connect logo

Amazon Connect

Software

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
Microsoft Defender for Endpoint logo

Microsoft Defender for Endpoint

Software

Enterprise endpoint security built into Microsoft 365

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Amazon Connect has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; Microsoft Defender for Endpoint pricing not published on public websites; quote required from Microsoft sales
  • They diverge on capability: Amazon Connect covers Voice, Microsoft Defender for Endpoint covers Threat & vulnerability management.

Where they differ

Only the attributes on which Amazon Connect and Microsoft Defender for Endpoint actually diverge.

Attributes where Amazon Connect and Microsoft Defender for Endpoint differ
AttributeAmazon ConnectMicrosoft Defender for Endpoint
Starting priceFreeOn request
Pricing modelusage-basedquote
Free tierYesNo
PlatformsWebWindows, macOS, Linux, iOS, Android
Founded20061975

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • Salesforce

Only in Microsoft Defender for Endpoint

  • Threat & vulnerability management
  • Attack surface reduction
  • Next-gen protection
  • EDR
  • Auto investigation
  • Microsoft Threat Experts
  • Threat analytics
  • Secure score

Both cover

  • ServiceNow
  • SOC2
  • HIPAA
  • FedRAMP

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot Microsoft Defender for Endpoint
  • Voice, chat, email and SMS in one queuenot Microsoft Defender for Endpoint
  • Conversational analytics and agent assistnot Microsoft Defender for Endpoint
  • Outbound campaigns and automated contactnot Microsoft Defender for Endpoint
  • Workforce scheduling for contact centre agentsnot Microsoft Defender for Endpoint

Microsoft Defender for Endpoint

  • Enterprise endpoint security across Windows, macOS, Linux, Android, and iOS via Plans 1 or 2not Amazon Connect
  • Small and medium-sized businesses using Microsoft Defender for Business as alternativenot Amazon Connect
  • Organisations using Microsoft 365 E5 which includes Defender for Endpoint Plan 2not Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

Microsoft Defender for Endpoint

  • Pricing not published on public websites; quote required from Microsoft sales
  • Defender for Endpoint Plan 1 and Plan 2 do not include server licenses; additional licensing required for server protection
  • Specific feature differences between Plan 1 and Plan 2 require consulting Microsoft documentation

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

Microsoft Defender for Endpoint

On request

No published plan breakdown. See the Microsoft Defender for Endpoint review.

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose Microsoft Defender for Endpoint if

  • You need threat & vulnerability management.
  • You work on Windows, macOS, Linux, iOS, Android.
  • You also want attack surface reduction.
Microsoft Defender for Endpoint review

Questions people ask

Is Amazon Connect or Microsoft Defender for Endpoint better?
Neither clearly leads. Amazon Connect starts at Free and Microsoft Defender for Endpoint at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or Microsoft Defender for Endpoint?
Amazon Connect has a free tier; the other does not. Paid plans start at Free for Amazon Connect and On request for Microsoft Defender for Endpoint.
Does Amazon Connect or Microsoft Defender for Endpoint run on more platforms?
Amazon Connect runs on Web. Microsoft Defender for Endpoint runs on Windows, macOS, Linux, iOS, Android.
Can I use Amazon Connect for free?
Yes. Amazon Connect has a free tier, so you can try it without paying. Microsoft Defender for Endpoint starts at On request.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what Microsoft Defender for Endpoint is typically brought in for.
What can Amazon Connect do that Microsoft Defender for Endpoint cannot?
Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics. Microsoft Defender for Endpoint covers Threat & vulnerability management, Attack surface reduction, Next-gen protection, EDR. Both handle ServiceNow, SOC2, HIPAA, FedRAMP.
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