Softwr

Customer Support · head to head

Dixa vs Microsoft Defender for Endpoint

Dixa logo

Dixa

Customer Support

Customer friendship platform

From
$39/month
Rated
-
Full reviewWebsite
Microsoft Defender for Endpoint logo

Microsoft Defender for Endpoint

Security & Cybersecurity

Enterprise endpoint security built into Microsoft 365

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Dixa entry pricing is 89 EUR per agent per month, which is high against comparable help desks; Microsoft Defender for Endpoint pricing not published on public websites; quote required from Microsoft sales
  • They diverge on capability: Dixa covers Unified inbox, Microsoft Defender for Endpoint covers Threat & vulnerability management.

Where they differ

Only the attributes on which Dixa and Microsoft Defender for Endpoint actually diverge.

Attributes where Dixa and Microsoft Defender for Endpoint differ
AttributeDixaMicrosoft Defender for Endpoint
Starting price$39/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Ios, AndroidWindows, macOS, Linux, iOS, Android
CategoryCustomer SupportSecurity & Cybersecurity
Founded20151975

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dixa

  • Unified inbox
  • Smart routing
  • Native phone
  • Live chat
  • Real-time analytics
  • Agent workspace
  • Shopify
  • Salesforce

Only in Microsoft Defender for Endpoint

  • Threat & vulnerability management
  • Attack surface reduction
  • Next-gen protection
  • EDR
  • Auto investigation
  • Microsoft Threat Experts
  • Threat analytics
  • Secure score

Both cover

  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Dixa

  • Omnichannel customer service across phone, email, chat and socialnot Microsoft Defender for Endpoint
  • Routing conversations to agents by skill and customer datanot Microsoft Defender for Endpoint

Microsoft Defender for Endpoint

  • Enterprise endpoint security across Windows, macOS, Linux, Android, and iOS via Plans 1 or 2not Dixa
  • Small and medium-sized businesses using Microsoft Defender for Business as alternativenot Dixa
  • Organisations using Microsoft 365 E5 which includes Defender for Endpoint Plan 2not Dixa

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dixa

  • Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
  • Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
  • SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
  • There is no self serve trial, and the vendor states every rollout is guided
  • Quality assurance and the AI co pilot are paid add ons on every tier

Microsoft Defender for Endpoint

  • Pricing not published on public websites; quote required from Microsoft sales
  • Defender for Endpoint Plan 1 and Plan 2 do not include server licenses; additional licensing required for server protection
  • Specific feature differences between Plan 1 and Plan 2 require consulting Microsoft documentation

Pricing, plan by plan

Dixa

$39/month
  • Essential$39/month
    • 3 channels
    • Basic routing
    • Agent workspace
  • Growth$89/month
    • All channels
    • Advanced routing
    • IVR
  • Ultimate$139/month
    • Everything in Growth
    • Workforce management
    • Quality assurance

Microsoft Defender for Endpoint

On request

No published plan breakdown. See the Microsoft Defender for Endpoint review.

Which should you pick?

Choose Dixa if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want smart routing.
Dixa review

Choose Microsoft Defender for Endpoint if

  • You need threat & vulnerability management.
  • You work on Windows, macOS, Linux, iOS, Android.
  • You also want attack surface reduction.
Microsoft Defender for Endpoint review

Questions people ask

Is Dixa or Microsoft Defender for Endpoint better?
Neither clearly leads. Dixa starts at $39/month and Microsoft Defender for Endpoint at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dixa or Microsoft Defender for Endpoint?
Dixa starts at $39/month and Microsoft Defender for Endpoint at On request.
Does Dixa or Microsoft Defender for Endpoint run on more platforms?
Dixa runs on Web, Ios, Android. Microsoft Defender for Endpoint runs on Windows, macOS, Linux, iOS, Android.
What is Dixa best used for?
Dixa is most often used for omnichannel customer service across phone, email, chat and social, routing conversations to agents by skill and customer data. Of those, omnichannel customer service across phone, email, chat and social and routing conversations to agents by skill and customer data are not what Microsoft Defender for Endpoint is typically brought in for.
What can Dixa do that Microsoft Defender for Endpoint cannot?
Dixa covers Unified inbox, Smart routing, Native phone, Live chat. Microsoft Defender for Endpoint covers Threat & vulnerability management, Attack surface reduction, Next-gen protection, EDR. Both handle SOC2, GDPR.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Dixa

More on Microsoft Defender for Endpoint

Keep looking

Other head to heads