Softwr

CRM · head to head

Close vs Helpjuice

Close logo

Close

CRM

The inside sales CRM of choice for startups & SMBs

From
$9/month
Free plan
No
Visit CloseFull review
Helpjuice logo

Helpjuice

Customer Support

Knowledge base software for internal and customer-facing documentation

From
$249/month
Free plan
No
Visit HelpjuiceFull review

The short version

  • Close is a sales engagement CRM.
  • Close starts at $9/mo, Helpjuice at $249/mo.
  • Only Close lists built-in calling; only Helpjuice lists customizable Knowledge Base.
  • Where Close falls short: no built-in lead lists, company intelligence, or contact enrichment; must source leads separately.
  • Where Helpjuice falls short: no free plan is available, unlike some competitors that offer limited free tiers.
  • Prices and features on this page were last checked on 13 November 2026.

Where they differ

Only the attributes on which Close and Helpjuice actually diverge.

Attributes where Close and Helpjuice differ
AttributeCloseHelpjuice
Starting price$9/month$249/month
PlatformsWeb, iOS, AndroidWeb
CategoryCRMCustomer Support

Identical on both: free tier (No).

Not yet recorded: pricing model for Close, founded for Helpjuice.

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Close

  • Built-in calling
  • Email automation
  • SMS messaging
  • Pipeline management
  • Lead management
  • Activity tracking
  • Reporting
  • Mobile app

Only in Helpjuice

  • Customizable Knowledge Base
  • Advanced Analytics
  • AI Writer
  • AI Search & Chatbot
  • Version History
  • Single Sign-On
  • Integrations

What people use each for

The jobs each tool is most often brought in to do.

Close

  • Inside salesnot Helpjuice
  • Outbound salesnot Helpjuice
  • Lead managementnot Helpjuice
  • Sales engagementnot Helpjuice
  • Pipeline trackingnot Helpjuice

Helpjuice

  • Internal team documentationnot Close
  • Customer self-service support portalsnot Close
  • Reducing repetitive support ticketsnot Close
  • Centralizing company SOPs and processesnot Close

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Close

  • Hidden costs beyond subscription: calling charges (~$0.02/minute), SMS usage fees, phone numbers ($1-5/month), AI call assistant ($50/month + $0.02/min transcription)
  • No built-in lead lists, company intelligence, or contact enrichment; must source leads separately
  • Limited marketing automation compared to competitors like HubSpot; lacks lead scoring and nurturing campaigns
  • Calling cost at scale can double effective monthly cost for high-volume SDR teams making 50+ calls per day
  • Limited customization of data model compared to Salesforce; cannot create fully custom objects or complex relationships

Helpjuice

  • No free plan is available, unlike some competitors that offer limited free tiers
  • Entry-level pricing at $249/month is high relative to smaller knowledge base tools
  • AI Suite features are gated behind the two higher-priced tiers rather than included at the base level
  • Storage limits on lower tiers may be restrictive for media-heavy documentation

Pricing, plan by plan

Close

$9/month
  • Solo$9/month (annual)
    • 1 user only
    • 10,000 leads max
    • Calling, email, SMS
  • Essentials$35/month (annual)
    • Unlimited contacts
    • Team collaboration
    • 1,000 AI credits/month
  • Growth$99/month (annual)
    • Automation workflows
    • Power dialer
    • Bulk email
  • Scale$139/month (annual)
    • Role-based permissions
    • Predictive dialer
    • Unlimited recording

Helpjuice

$249/month
  • Knowledge Base$249/mo
    • 30 users
    • 12GB storage
    • Analytics
  • AI-Knowledge Base$449/mo
    • 100 users
    • 24GB storage
    • Full AI Suite
  • Unlimited AI-Knowledge Base$799/mo
    • Unlimited users
    • 38GB storage
    • Complete AI Suite

Which should you pick?

Choose Close if

  • You need built-in calling.
  • You work on Web, iOS, Android.
  • You also want email automation.
Close review

Choose Helpjuice if

  • You need customizable knowledge base.
  • You also want advanced analytics.
Helpjuice review

Questions people ask

Is Close or Helpjuice better?
Neither clearly leads. Close starts at $9/month and Helpjuice at $249/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Close or Helpjuice?
Close starts at $9/month and Helpjuice at $249/month.
Does Close or Helpjuice run on more platforms?
Close runs on Web, iOS, Android. Helpjuice runs on Web.
What is Close best used for?
Close is most often used for inside sales, outbound sales, lead management, sales engagement. Of those, inside sales and outbound sales are not what Helpjuice is typically brought in for.
What can Close do that Helpjuice cannot?
Close covers Built-in calling, Email automation, SMS messaging, Pipeline management. Helpjuice covers Customizable Knowledge Base, Advanced Analytics, AI Writer, AI Search & Chatbot.

Answered from the vendors’ own pages

Close: What are Close's pricing plans and what do they include?

Close offers four plans: Solo ($9-19/user/month), Essentials ($35-49), Growth ($99-109), and Scale ($139-149). All include calling, email, SMS, and Chloe AI agent access. Essentials adds unlimited contacts and team collaboration. Growth adds automation, power dialer, and custom activities. Scale adds role-based permissions and unlimited recording. Annual billing saves up to 50%.

Source
Helpjuice: Does Helpjuice offer a free trial?

Yes, Helpjuice offers a 14-day free trial with full access to all features and no credit card required.

Source
Close: What are the hidden costs in Close's pricing beyond the subscription?

Close charges usage-based fees for calling (~$0.02 per minute), SMS charges per message, and phone number rentals ($1-5/month). The AI Call Assistant add-on costs $50/month plus $0.02 per minute for transcription. Heavy outbound calling teams can see their total costs increase 30-50% beyond the base seat price.

Source
Helpjuice: What happens to my account after the trial ends?

The account becomes inactive after the trial, but data is saved indefinitely until the account is upgraded to a paid plan.

Source
Close: What is Chloe, Close's AI sales agent, and what can it do?

Chloe is an AI sales agent built into Close that automatically calls leads, qualifies prospects through real conversations, and can book meetings while updating the CRM automatically. Chloe features AI-generated call summaries, transcripts, and action items automatically logged to contacts.

Source
Helpjuice: How is a 'user' defined for billing purposes?

A user is defined as every person who has credentials to log into the knowledge base, which determines plan tier pricing.

Source
Close: Does Close include lead lists, data enrichment, or contact information?

No. Close does not provide built-in lead lists, company intelligence, or contact enrichment features. Organizations must source leads separately or use third-party data providers. This differs from platforms like HubSpot which include integrated lead databases.

Source
Helpjuice: Are discounts available?

Helpjuice offers discounts for nonprofits and educational institutions upon request, along with a 100% money-back guarantee.

Source
Close: What communication features does Close include?

Close includes built-in calling with automatic call logging, email templates and bulk email capabilities, SMS messaging with tracking and automation, email syncing with Gmail, and automated follow-up workflows. All communication happens within the CRM platform.

Source
Close: Does Close have marketing automation capabilities?

Close's marketing automation features are limited compared to HubSpot. It includes basic email sequences, task reminders, and workflow automation, but lacks advanced lead scoring, nurturing campaigns, and detailed marketing analytics. Organizations requiring extensive marketing automation need separate tools.

Source
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