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Technology · head to head

Close vs Harness

Close logo

Close

Technology

The inside sales CRM of choice for startups & SMBs

From
$9/month
Free plan
No
Full reviewWebsite
Harness logo

Harness

Developer Tools

Software delivery platform across CI, CD, security testing and cost management

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Harness has a free tier, so it costs nothing to try first.
  • Each has a real cost: Close hidden costs beyond subscription: calling charges (~$0.02/minute), SMS usage fees, phone numbers ($1-5/month), AI call assistant ($50/month + $0.02/min transcription); Harness essentials and Enterprise pricing requires sales contact; no published rates
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Close and Harness actually diverge.

Attributes where Close and Harness differ
AttributeCloseHarness
Starting price$9/monthFree
Pricing modelUnknownfreemium
Free tierNoYes
PlatformsWeb, iOS, AndroidWeb
CategoryTechnologyDeveloper Tools
Founded2013Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Close

  • Built-in calling
  • Email automation
  • SMS messaging
  • Pipeline management
  • Lead management
  • Activity tracking
  • Reporting
  • Mobile app

Only in Harness

Nothing recorded that Close does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Close

  • Inside salesnot Harness
  • Outbound salesnot Harness
  • Lead managementnot Harness
  • Sales engagementnot Harness
  • Pipeline trackingnot Harness

Harness

  • Deploying apps to AWS, Azure, and Google Cloud with rollbacksnot Close
  • Integrating security scanners throughout build pipelines before productionnot Close
  • Automating cloud cost reduction and tracking unit-level expensesnot Close
  • Enabling developers to provision infrastructure without operations bottlenecksnot Close
  • Assessing deployment frequency and lead time productivity metricsnot Close

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Close

  • Hidden costs beyond subscription: calling charges (~$0.02/minute), SMS usage fees, phone numbers ($1-5/month), AI call assistant ($50/month + $0.02/min transcription)
  • No built-in lead lists, company intelligence, or contact enrichment; must source leads separately
  • Limited marketing automation compared to competitors like HubSpot; lacks lead scoring and nurturing campaigns
  • Calling cost at scale can double effective monthly cost for high-volume SDR teams making 50+ calls per day
  • Limited customization of data model compared to Salesforce; cannot create fully custom objects or complex relationships

Harness

  • Essentials and Enterprise pricing requires sales contact; no published rates
  • DevOps Essentials has no on-premises deployment option
  • Internal Developer Portal requires minimum 20 developer licenses
  • Pipeline execution history retention 6 months (Essentials) vs 25 months as add-on (Enterprise)

Pricing, plan by plan

Close

$9/month
  • Solo$9/month (annual)
    • 1 user only
    • 10,000 leads max
    • Calling, email, SMS
  • Essentials$35/month (annual)
    • Unlimited contacts
    • Team collaboration
    • 1,000 AI credits/month
  • Growth$99/month (annual)
    • Automation workflows
    • Power dialer
    • Bulk email
  • Scale$139/month (annual)
    • Role-based permissions
    • Predictive dialer
    • Unlimited recording

Harness

Free
  • FreeFree
    • Starter platform for software delivery lifecycle
    • Open source options available (Harness Open Source, Litmus Chaos)
  • Essentials$null/month
    • Growing organizations with small to mid-size teams
    • Packaged DevOps Essentials bundle
    • Continuous software delivery capabilities
  • Enterprise$null/month
    • Large-scale organizations
    • Pick any modules based on needs
    • Advanced features

Which should you pick?

Choose Close if

  • You need built-in calling.
  • You work on Web, iOS, Android.
  • You also want email automation.
Close review

Choose Harness if

  • You want to start without paying.
Harness review

Questions people ask

Is Close or Harness better?
Neither clearly leads. Close starts at $9/month and Harness at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Close or Harness?
Harness has a free tier; the other does not. Paid plans start at $9/month for Close and Free for Harness.
Does Close or Harness run on more platforms?
Close runs on Web, iOS, Android. Harness runs on Web.
Can I use Harness for free?
Yes. Harness has a free tier, so you can try it without paying. Close starts at $9/month.
What is Close best used for?
Close is most often used for inside sales, outbound sales, lead management, sales engagement. Of those, inside sales and outbound sales are not what Harness is typically brought in for.
What can Close do that Harness cannot?
Close covers Built-in calling, Email automation, SMS messaging, Pipeline management.

Answered from the vendors’ own pages

Close: What are Close's pricing plans and what do they include?

Close offers four plans: Solo ($9-19/user/month), Essentials ($35-49), Growth ($99-109), and Scale ($139-149). All include calling, email, SMS, and Chloe AI agent access. Essentials adds unlimited contacts and team collaboration. Growth adds automation, power dialer, and custom activities. Scale adds role-based permissions and unlimited recording. Annual billing saves up to 50%.

Source
Harness: Is there a free Harness plan?

Yes, Harness offers a free plan for individual developers and small teams with open source options including Harness Open Source and Litmus Chaos.

Source
Close: What are the hidden costs in Close's pricing beyond the subscription?

Close charges usage-based fees for calling (~$0.02 per minute), SMS charges per message, and phone number rentals ($1-5/month). The AI Call Assistant add-on costs $50/month plus $0.02 per minute for transcription. Heavy outbound calling teams can see their total costs increase 30-50% beyond the base seat price.

Source
Harness: What are Harness's paid pricing tiers?

Harness offers Essentials for growing teams and Enterprise for large-scale organizations. Both require contacting sales for custom pricing. Pricing is based on modules and features selected.

Source
Close: What is Chloe, Close's AI sales agent, and what can it do?

Chloe is an AI sales agent built into Close that automatically calls leads, qualifies prospects through real conversations, and can book meetings while updating the CRM automatically. Chloe features AI-generated call summaries, transcripts, and action items automatically logged to contacts.

Source
Harness: Can Harness be deployed on-premises?

Enterprise plans include self-managed platform deployment option. DevOps Essentials bundle does not offer on-premises deployment.

Source
Close: Does Close include lead lists, data enrichment, or contact information?

No. Close does not provide built-in lead lists, company intelligence, or contact enrichment features. Organizations must source leads separately or use third-party data providers. This differs from platforms like HubSpot which include integrated lead databases.

Source
Close: What communication features does Close include?

Close includes built-in calling with automatic call logging, email templates and bulk email capabilities, SMS messaging with tracking and automation, email syncing with Gmail, and automated follow-up workflows. All communication happens within the CRM platform.

Source
Close: Does Close have marketing automation capabilities?

Close's marketing automation features are limited compared to HubSpot. It includes basic email sequences, task reminders, and workflow automation, but lacks advanced lead scoring, nurturing campaigns, and detailed marketing analytics. Organizations requiring extensive marketing automation need separate tools.

Source
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