Software · head to head
CitizenLab vs Mark43
The short version
- Each has a real cost: CitizenLab citizenLab has rebranded to Go Vocal and the product now sells under govocal.com; Mark43 listed on UK G-Cloud 14 at £3,955 to £5,900 per unit for the Mark43 Integration Platform add-on, submitted directly by Mark43 UK Limited
- They diverge on capability: CitizenLab covers Participatory Budgeting, Mark43 covers Computer-Aided Dispatch.
Where they differ
Only the attributes on which CitizenLab and Mark43 actually diverge.
| Attribute | CitizenLab | Mark43 |
|---|---|---|
| Starting price | $500/month | $2000/month |
| Founded | 2015 | 2012 |
Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in CitizenLab
- Participatory Budgeting
- Idea Management
- Online Consultations
- Surveys & Polls
- AI-powered Analysis
- Single Sign-On
- Open Data Portals
- GIS Systems
Only in Mark43
- Computer-Aided Dispatch
- Records Management
- Evidence Management
- Analytics
- Mobile
- FBI CJIS
- NCIC
- State Systems
Both cover
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
CitizenLab
- Running community consultation and participatory budgeting for a citynot Mark43
- Collecting resident input through surveys, ideation, mapping and votingnot Mark43
- Centralising engagement data across multiple municipal departmentsnot Mark43
Mark43
- Citizen Servicesnot CitizenLab
- Records Managementnot CitizenLab
- Public Safetynot CitizenLab
- Civic Engagementnot CitizenLab
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
CitizenLab
- CitizenLab has rebranded to Go Vocal and the product now sells under govocal.com
- No prices are published on the plans page; every tier requires scheduling a demo
- The Essential plan allows only 1 active project and 1 admin seat, with no project manager seats
- Standard is limited to 4 admin seats and 5 project manager seats, and Premium to 8 admin seats and 25 project manager seats
- Standard restricts Sensemaking to Light, capped at 30 inputs; auto-insights require Premium
- The integrated Konveio document annotation and Echo blended engagement methods are excluded from Standard and require Premium
- Auto-translation on Premium is limited to 3 languages
- Custom fonts and other premium styling options are Premium only
- Priority support is Premium only
- Plans are split by population band, with separate ladders for cities under and over 100K population
Mark43
- Listed on UK G-Cloud 14 at £3,955 to £5,900 per unit for the Mark43 Integration Platform add-on, submitted directly by Mark43 UK Limited
Pricing, plan by plan
CitizenLab
$500/month- Government$500/month
- Participatory Budgeting
- Idea Collection
- Surveys
Mark43
$2000/month- Public Safety Suite$2000/month
- CAD
- RMS
- Analytics
Which should you pick?
Choose CitizenLab if
- You need participatory budgeting.
- You work on Web, Ios, Android.
- You also want idea management.
Choose Mark43 if
- You need computer-aided dispatch.
- You work on Web, Ios, Android.
- You also want records management.
Questions people ask
- Is CitizenLab or Mark43 better?
- Neither clearly leads. CitizenLab starts at $500/month and Mark43 at $2000/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, CitizenLab or Mark43?
- CitizenLab starts at $500/month and Mark43 at $2000/month.
- Does CitizenLab or Mark43 run on more platforms?
- Both run on Web, Ios, Android, so platform support will not decide this one for you.
- What is CitizenLab best used for?
- CitizenLab is most often used for running community consultation and participatory budgeting for a city, collecting resident input through surveys, ideation, mapping and voting, centralising engagement data across multiple municipal departments. Of those, running community consultation and participatory budgeting for a city and collecting resident input through surveys, ideation, mapping and voting are not what Mark43 is typically brought in for.
- What can CitizenLab do that Mark43 cannot?
- CitizenLab covers Participatory Budgeting, Idea Management, Online Consultations, Surveys & Polls. Mark43 covers Computer-Aided Dispatch, Records Management, Evidence Management, Analytics. Both handle Web support, Ios support, Android support.