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Government · head to head

CitizenLab vs Delinea

CitizenLab logo

CitizenLab

Government

Digital Democracy Platform

From
$500/month
Free plan
No
Full reviewWebsite
Delinea logo

Delinea

Cybersecurity

Privileged access management from the merged Thycotic and Centrify

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: CitizenLab citizenLab has rebranded to Go Vocal and the product now sells under govocal.com; Delinea the Thycotic and Centrify lineages are integrated unevenly, so buying the full portfolio means running consoles and agents that do not share one administrative model as cleanly as the marketing suggests.
  • They diverge on capability: CitizenLab covers Participatory Budgeting, Delinea covers Secret Server.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which CitizenLab and Delinea actually diverge.

Attributes where CitizenLab and Delinea differ
AttributeCitizenLabDelinea
Starting price$500/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Ios, AndroidWeb, Windows, Linux, macOS
CategoryGovernmentCybersecurity
Founded2015Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CitizenLab

  • Participatory Budgeting
  • Idea Management
  • Online Consultations
  • Surveys & Polls
  • AI-powered Analysis
  • Single Sign-On
  • Open Data Portals
  • GIS Systems

Only in Delinea

  • Secret Server
  • Privileged session recording
  • Privilege Manager
  • Server PAM
  • Discovery
  • DevOps secrets
  • Behaviour analytics

What people use each for

The jobs each tool is most often brought in to do.

CitizenLab

  • Running community consultation and participatory budgeting for a citynot Delinea
  • Collecting resident input through surveys, ideation, mapping and votingnot Delinea
  • Centralising engagement data across multiple municipal departmentsnot Delinea

Delinea

  • An organisation whose cyber insurer now requires privileged credentials to be vaulted and rotatednot CitizenLab
  • A mid-market IT team that abandoned a heavier PAM rollout and needs a vault that can be in production in weeksnot CitizenLab
  • A company removing local administrator rights from every workstation after a ransomware incidentnot CitizenLab
  • An audit finding that shared service account passwords are stored in a spreadsheet and used by contractorsnot CitizenLab

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CitizenLab

  • CitizenLab has rebranded to Go Vocal and the product now sells under govocal.com
  • No prices are published on the plans page; every tier requires scheduling a demo
  • The Essential plan allows only 1 active project and 1 admin seat, with no project manager seats
  • Standard is limited to 4 admin seats and 5 project manager seats, and Premium to 8 admin seats and 25 project manager seats
  • Standard restricts Sensemaking to Light, capped at 30 inputs; auto-insights require Premium
  • The integrated Konveio document annotation and Echo blended engagement methods are excluded from Standard and require Premium
  • Auto-translation on Premium is limited to 3 languages
  • Custom fonts and other premium styling options are Premium only
  • Priority support is Premium only
  • Plans are split by population band, with separate ladders for cities under and over 100K population

Delinea

  • The Thycotic and Centrify lineages are integrated unevenly, so buying the full portfolio means running consoles and agents that do not share one administrative model as cleanly as the marketing suggests.
  • Modules are licensed separately by different units, per privileged user for the vault and per endpoint for privilege management, which makes total cost hard to model and easy to underestimate at scale.
  • Delinea does not publish rates, so buyers benchmark against third party and public sector listings; expect list prices to be negotiable by a wide margin, which means the first quote is not the price.
  • Thoma Bravo ownership since 2021 has coincided with firmer renewal pricing, and buyers with a single-vendor PAM estate have little leverage once credentials are inside the vault.
  • Migrating out of a privileged access vault is a genuinely hard project because every automated process that fetches a secret has to be repointed, so the switching cost is real and the vendor knows it.

Pricing, plan by plan

CitizenLab

$500/month
  • Government$500/month
    • Participatory Budgeting
    • Idea Collection
    • Surveys

Delinea

On request
  • Secret Server$undefined/year
    • Priced per privileged user, tiered by edition
    • Cloud or on premises deployment
    • Session recording in higher editions
  • Privilege Manager$undefined/year
    • Priced per endpoint
    • Local admin rights removal and application elevation
    • Licensed separately from Secret Server
  • Server PAM$undefined/year
    • Priced per managed server or per privileged user
    • Just-in-time server access
    • Licensed separately

Which should you pick?

Choose CitizenLab if

  • You need participatory budgeting.
  • You work on Web, Ios, Android.
  • You also want idea management.
CitizenLab review

Choose Delinea if

  • You need secret server.
  • You work on Web, Windows, Linux, macOS.
  • You also want privileged session recording.
Delinea review

Questions people ask

Is CitizenLab or Delinea better?
Neither clearly leads. CitizenLab starts at $500/month and Delinea at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CitizenLab or Delinea?
CitizenLab starts at $500/month and Delinea at On request.
Does CitizenLab or Delinea run on more platforms?
CitizenLab runs on Web, Ios, Android. Delinea runs on Web, Windows, Linux, macOS.
What is CitizenLab best used for?
CitizenLab is most often used for running community consultation and participatory budgeting for a city, collecting resident input through surveys, ideation, mapping and voting, centralising engagement data across multiple municipal departments. Of those, running community consultation and participatory budgeting for a city and collecting resident input through surveys, ideation, mapping and voting are not what Delinea is typically brought in for.
What can CitizenLab do that Delinea cannot?
CitizenLab covers Participatory Budgeting, Idea Management, Online Consultations, Surveys & Polls. Delinea covers Secret Server, Privileged session recording, Privilege Manager, Server PAM.

Answered from the vendors’ own pages

CitizenLab: How many projects can Essential tier teams manage?

The Essential tier is designed for teams starting small and is limited to 1 active project with 1 admin seat and no project manager seats.

Source
Delinea: Is Delinea the same as Thycotic?

Delinea is the merged company formed from Thycotic and Centrify in 2021. Secret Server is the former Thycotic product; the server access products come from Centrify.

CitizenLab: How many projects can Standard and Premium tiers manage?

Both Standard and Premium tiers support unlimited projects. Standard includes 4 admin seats and 5 project manager seats, while Premium includes 8 admin seats and 25 project manager seats.

Source
Delinea: Is pricing published?

Not by Delinea. Public sector frameworks have listed Secret Server Cloud around 348 GBP per user per year, which is a reference point, not a quote.

CitizenLab: Does Enterprise tier have any user seat limits?

No, the Enterprise tier is designed for organizations aiming to embed engagement deeply within their infrastructure and includes unlimited admin seats and project managers.

Source
Delinea: Does one licence cover endpoints and servers?

No. Secret Server, Privilege Manager and Server PAM are separately licensed on different units. Scope all three if your requirement spans them.

CitizenLab: What are the specific pricing amounts for each tier?

Specific pricing amounts are not disclosed on the plans page. The company directs interested organizations to talk to their team for personalized pricing offers.

Source
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