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Scheduling · head to head

Acuity Scheduling vs Chili Piper

Acuity Scheduling logo

Acuity Scheduling

Scheduling

Scheduling made simple

From
Free
Rated
-
Full reviewWebsite
Chili Piper logo

Chili Piper

Scheduling

Meeting scheduling and lead routing for revenue teams

From
$1250/month
Rated
-
Full reviewWebsite

The short version

  • Only Acuity Scheduling has a free tier, so it costs nothing to try first.
  • Each has a real cost: Acuity Scheduling starter tier limited to 1 calendar only; Chili Piper no free tier available
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Acuity Scheduling and Chili Piper actually diverge.

Attributes where Acuity Scheduling and Chili Piper differ
AttributeAcuity SchedulingChili Piper
Starting priceFree$1250/month
Free tierYesNo
Founded2003Unknown

Identical on both: pricing model (subscription), platforms (Web), user rating (Not yet rated), category (Scheduling).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acuity Scheduling

  • Online booking
  • Appointment types
  • Calendar sync
  • Payment processing
  • Email reminders
  • Client self-scheduling
  • Packages & memberships
  • Timezone detection

Only in Chili Piper

Nothing recorded that Acuity Scheduling does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Acuity Scheduling

  • Client self-scheduling with automated time zone conversionnot Chili Piper
  • HIPAA-compliant scheduling for healthcare practitionersnot Chili Piper
  • Multi-location scheduling with multiple staff membersnot Chili Piper
  • Membership, package sales, and gift certificate managementnot Chili Piper

Chili Piper

  • Lead routing and scheduling for sales teamsnot Acuity Scheduling
  • AI-powered lead qualificationnot Acuity Scheduling
  • Sales acceleration with automated workflowsnot Acuity Scheduling

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acuity Scheduling

  • Starter tier limited to 1 calendar only
  • SMS/text reminders, memberships, and gift certificates require Standard or Premium tier
  • HIPAA compliance (BAA signature) exclusive to Premium tier at $49/month
  • Custom API and CSS access, and Acuity branding removal require Premium tier

Chili Piper

  • No free tier available
  • Minimum annual billing required (no monthly option)
  • Routing & Scheduling has fewer seats (15) than Experiences (30)
  • ChiliCal requires minimum 200 seats for viability
  • Experiences plan does not include basic scheduling features alone
  • Multi-year contracts can lock in customers

Pricing, plan by plan

Acuity Scheduling

Free
  • Starter$20/month
    • 1 calendar
    • Payment processing (Stripe, Square, PayPal, Venmo)
    • Email reminders
  • Standard$34/month
    • Up to 6 calendars
    • Starter features
    • Text message reminders
  • Premium$61/month
    • Up to 36 calendars
    • Standard features
    • HIPAA BAA compliance

Chili Piper

$1250/month
  • Routing & Scheduling$1250/month
    • Web form qualification and routing
    • Automated chat journeys
    • Lead distribution
  • Experiences$3500/month
    • All Routing & Scheduling features
    • 24/7 AI visitor engagement
    • Live calling from forms
  • ChiliCal Standalone$12/user/month
    • Smart scheduling with CRM/calendar/messaging integrations
    • No AI credits or orchestration included
    • Minimum 200 seats required
  • Chili Data Platform$null/custom
    • Coming soon
    • Custom terms available for enterprise scoping

Which should you pick?

Choose Acuity Scheduling if

  • You need online booking.
  • You want to start without paying.
  • You also want appointment types.
Acuity Scheduling review

Choose Chili Piper if

Nothing in the data separates Chili Piper from Acuity Scheduling on the points above - pick on price and on how each one feels to use.

Chili Piper review

Questions people ask

Is Acuity Scheduling or Chili Piper better?
Neither clearly leads. Acuity Scheduling starts at Free and Chili Piper at $1250/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acuity Scheduling or Chili Piper?
Acuity Scheduling has a free tier; the other does not. Paid plans start at Free for Acuity Scheduling and $1250/month for Chili Piper.
Does Acuity Scheduling or Chili Piper run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Acuity Scheduling for free?
Yes. Acuity Scheduling has a free tier, so you can try it without paying. Chili Piper starts at $1250/month.
What is Acuity Scheduling best used for?
Acuity Scheduling is most often used for client self-scheduling with automated time zone conversion, hipaa-compliant scheduling for healthcare practitioners, multi-location scheduling with multiple staff members, membership, package sales, and gift certificate management. Of those, client self-scheduling with automated time zone conversion and hipaa-compliant scheduling for healthcare practitioners are not what Chili Piper is typically brought in for.
What can Acuity Scheduling do that Chili Piper cannot?
Acuity Scheduling covers Online booking, Appointment types, Calendar sync, Payment processing.

Answered from the vendors’ own pages

Acuity Scheduling: How much does Acuity Scheduling cost?

Starter is $20/month (monthly) or $16/month (annual, 20% savings). Standard is $34/month (monthly) or $27/month (annual). Premium is $61/month (monthly) or $49/month (annual). All include a 7-day free trial with no credit card required. Annual billing is prorated based on signup date.

Source
Chili Piper: What does the Routing & Scheduling plan at $1,250/month include?

It includes 15 user seats, 45,000 AI credits annually, lead routing and qualification, web form scheduling, Salesforce routing, and automated chat journeys. Additional users cost $45 per seat per month.

Source
Acuity Scheduling: How many calendars and staff can I manage per Acuity tier?

Starter supports 1 calendar. Standard supports up to 6 calendars. Premium supports up to 36 calendars. Text message reminders require Standard or higher. Multiple staff/location timezones are only available on Premium.

Source
Chili Piper: How much does the Experiences tier cost and what does it add?

The Experiences plan starts at $3,500 per month for 30 included seats and adds 24/7 AI qualification, live calling from forms, and account identification to all lower-tier features. Extra seats are $50 per month each.

Source
Acuity Scheduling: Does Acuity Scheduling offer HIPAA compliance?

HIPAA Business Associate Agreement (BAA) compliance is only available on the Premium plan ($49-61/month). Premium also includes the ability to hide Acuity branding.

Source
Chili Piper: Does Chili Piper offer discounts for longer billing periods?

Yes, multi-year discounts are available: 15% for 2-year terms, 25% for 3 years, and 40% for 4 years. Volume and multi-year discounts stack automatically.

Source
Chili Piper: What is ChiliCal standalone and does it have different pricing?

ChiliCal is a standalone calendar integration product priced at $12 per user per month with a 200-seat minimum purchase, making it unavailable for smaller teams.

Source
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