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Software · head to head

Chatwork vs Folk

Chatwork logo

Chatwork

Software

Group chat for global teams, built to replace email with real-time communication

From
On request
Rated
-
Full reviewWebsite
Folk logo

Folk

Software

The CRM that works for you, not the other way around

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Folk has a free tier, so it costs nothing to try first.
  • Each has a real cost: Chatwork no pricing figures or plan names are shown on the vendor's own homepage; only Sign up for free and Get Started buttons are offered, with pricing details requiring further navigation not present on the fetched page; Folk no native mobile app, only works through mobile browser which is not optimized for phones

Where they differ

Only the attributes on which Chatwork and Folk actually diverge.

Attributes where Chatwork and Folk differ
AttributeChatworkFolk
Starting priceOn requestFree
Pricing modelquoteUnknown
Free tierNoYes
FoundedUnknown2020

Identical on both: platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwork

Nothing recorded that Folk does not also cover.

Only in Folk

  • Contact management
  • Email tracking
  • Mail merge
  • Chrome extension
  • Tags & groups
  • Notes & activities
  • Import/export
  • Search & filters

What people use each for

The jobs each tool is most often brought in to do.

Chatwork

No use cases recorded yet. See the Chatwork review.

Folk

  • Contact managementnot Chatwork
  • Sales outreachnot Chatwork
  • Networkingnot Chatwork
  • Recruitmentnot Chatwork
  • Investor relationsnot Chatwork

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwork

  • No pricing figures or plan names are shown on the vendor's own homepage; only Sign up for free and Get Started buttons are offered, with pricing details requiring further navigation not present on the fetched page
  • The homepage highlights 256-bit encryption and ISO27001 certification as its main security claims without stating which plan tier includes them

Folk

  • No native mobile app, only works through mobile browser which is not optimized for phones
  • Limited workflow automation capabilities compared to enterprise CRMs
  • No automatic phone call tracking, requires manual entry
  • Limited reporting and analytics features
  • Monthly caps on email sends and enrichment credits on lower tiers
  • LinkedIn Chrome extension sometimes has synchronization problems
  • Email sent through Folk sometimes doesn't appear as sent in user's Outlook account

Pricing, plan by plan

Chatwork

On request

No published plan breakdown. See the Chatwork review.

Folk

Free
  • Standard$24/month
    • Pipeline management
    • Email campaigns
    • Contact enrichment
  • Premium$48/month
    • Custom objects
    • Email sequences
    • Dashboards
  • Enterprise$80/month
    • Dedicated account manager
    • Custom integrations
    • Priority support

Which should you pick?

Choose Chatwork if

Nothing in the data separates Chatwork from Folk on the points above - pick on price and on how each one feels to use.

Chatwork review

Choose Folk if

  • You need contact management.
  • You want to start without paying.
  • You also want email tracking.
Folk review

Questions people ask

Is Chatwork or Folk better?
Neither clearly leads. Chatwork starts at On request and Folk at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwork or Folk?
Folk has a free tier; the other does not. Paid plans start at On request for Chatwork and Free for Folk.
Does Chatwork or Folk run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Folk for free?
Yes. Folk has a free tier, so you can try it without paying. Chatwork starts at On request.
What can Chatwork do that Folk cannot?
Folk covers Contact management, Email tracking, Mail merge, Chrome extension.

Answered from the vendors’ own pages

Folk: What are Folk's pricing plans?

Folk offers three plans: Standard at $24/month per member (billed annually), Premium at $48/month with custom objects and email sequences, and Enterprise from $80/month with advanced security and dedicated support. New workspaces get a 2-week free trial with all Premium features.

Source
Folk: Does Folk offer a mobile app?

Folk does not have native iOS or Android apps. The web interface technically works on mobile browsers but is built primarily for desktop use.

Source
Folk: Does Folk track phone calls automatically?

No, Folk does not automatically track phone calls. All call interactions must be manually entered into the system.

Source
Folk: What integrations does Folk support?

Folk supports over 5,000 integrations through platforms like Zapier and Make. It includes native email, calendar, and WhatsApp sync, LinkedIn extension, and can enrich contact data using its built-in enrichment tool.

Source
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Related pages

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