Is Chatbase or Helicone better?

Neither clearly leads. Chatbase starts at Free and Helicone at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Chatbase or Helicone?

Chatbase starts at Free and Helicone at Free.

Does Chatbase or Helicone run on more platforms?

Chatbase runs on Web. Helicone runs on web, api.

Can I use Chatbase for free?

Both have a free tier, so you can try either at no cost before committing.

What is Chatbase best used for?

Chatbase is most often used for automating customer support for returns, answering product questions 24/7 across channels, routing conversations to sales teams, escalating complex issues to human agents. Of those, automating customer support for returns and answering product questions 24/7 across channels are not what Helicone is typically brought in for.

What can Chatbase do that Helicone cannot?

Helicone covers Request dashboard and tracking, Sessions and segments, Helicone Query Language (HQL), Prompt datasets and improvement.

AI · head to head

Chatbase vs Helicone

Chatbase

Build AI chatbots trained on your data

From: Free
Rated: -

Full review Website

Helicone

Open-source LLM observability and gateway platform for AI applications

From: Free
Rated: -

Full review Website

The short version

Each has a real cost: Chatbase enterprise plan requires custom pricing with sales contact; Helicone the free Hobby plan is capped at 10,000 requests per month, which teams with production traffic can exceed quickly.
Prices and features above were last checked on 29 August 2026.

Where they differ

Only the attributes on which Chatbase and Helicone actually diverge.

Attributes where Chatbase and Helicone differ
Attribute	Chatbase	Helicone
Platforms	Web	web, api

Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), user rating (Not yet rated), category (AI).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatbase

Nothing recorded that Helicone does not also cover.

Only in Helicone

Request dashboard and tracking
Sessions and segments
Helicone Query Language (HQL)
Prompt datasets and improvement
Playground
Rate limits and alerts

What people use each for

The jobs each tool is most often brought in to do.

Chatbase

Automating customer support for returnsnot Helicone
Answering product questions 24/7 across channelsnot Helicone
Routing conversations to sales teamsnot Helicone
Escalating complex issues to human agentsnot Helicone

Helicone

Monitoring cost and latency of production LLM applicationsnot Chatbase
Debugging multi-step agent sessionsnot Chatbase
Managing and iterating on prompts across a teamnot Chatbase
Routing requests across multiple LLM providersnot Chatbase

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatbase

Enterprise plan requires custom pricing with sales contact
Message credits are consumption-based; exceeding monthly allocation requires additional purchase

Helicone

The free Hobby plan is capped at 10,000 requests per month, which teams with production traffic can exceed quickly.
Advanced compliance features like SOC 2 and HIPAA are only available starting at the $799/month Team plan.
Usage beyond the free tier is billed on top of the base subscription, adding cost unpredictability at scale.
On-premises deployment is restricted to the custom Enterprise tier.

Pricing, plan by plan

Chatbase

Free

FreeFree
- 50 message credits monthly
- 1 member
- Limited model access
Hobby$40/month
- 700 message credits
- 2 members
- Advanced models
Standard$150/month
- 4,000 message credits
- 3 members
- Voice
Pro$500/month
- 15,000 message credits
- 5 members
- Advanced analytics

Helicone

Free

HobbyFree
- 10,000 free requests
- 1 GB storage
- 1 seat
Pro$79/month
- 10K free requests included, usage-based beyond
- 7-day free trial
- Unlimited playgrounds and workspaces
Team$799/month
- 5 organizations
- SOC 2 and HIPAA compliance
- Dedicated Slack channel access
Enterprise$undefined/mo
- Custom MSAs and SAML SSO
- On-premises deployment
- Bulk cloud discounts

Which should you pick?

Choose Chatbase if

You want to start without paying.

Chatbase review

Choose Helicone if

You need request dashboard and tracking.
You want to start without paying.
You work on web, api.
You also want sessions and segments.

Helicone review

Questions people ask

Is Chatbase or Helicone better?: Neither clearly leads. Chatbase starts at Free and Helicone at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatbase or Helicone?: Chatbase starts at Free and Helicone at Free.
Does Chatbase or Helicone run on more platforms?: Chatbase runs on Web. Helicone runs on web, api.
Can I use Chatbase for free?: Both have a free tier, so you can try either at no cost before committing.
What is Chatbase best used for?: Chatbase is most often used for automating customer support for returns, answering product questions 24/7 across channels, routing conversations to sales teams, escalating complex issues to human agents. Of those, automating customer support for returns and answering product questions 24/7 across channels are not what Helicone is typically brought in for.
What can Chatbase do that Helicone cannot?: Helicone covers Request dashboard and tracking, Sessions and segments, Helicone Query Language (HQL), Prompt datasets and improvement.

Answered from the vendors’ own pages

Chatbase: Is there a free tier for Chatbase?

Yes, Chatbase offers a free plan with 50 message credits per month, 1 team member, and limited access to AI models. Agents created on the free plan automatically delete after 14 days of inactivity.

Source

Helicone: What does Helicone cost?

Helicone offers a free Hobby plan, a Pro plan at $79/month, a Team plan at $799/month, and custom Enterprise pricing, with usage-based charges applying beyond included request limits.

Source

Chatbase: What are the differences between Standard and Pro plans?

Standard ($150/month) includes 4,000 message credits and 3 team members with voice, telephony, and API access. Pro ($500/month) includes 15,000 message credits, 5 team members, and advanced analytics with ticket support.

Source

Helicone: Is there a free plan, and what are its limits?

The free Hobby plan includes 10,000 requests per month, 1 GB of storage, 1 seat, and 1 organization, aimed at kickstarting AI projects.

Source

Chatbase: How much does it cost to add extra team members beyond the plan limit?

Chatbase's pricing page does not specify the cost for adding extra team members beyond the included count in each plan. Contact sales for custom member add-on pricing.

Source

Helicone: Are there discounts available?

Helicone offers 50% off the first year for qualifying startups, discounts for non-profits, a $100 annual credit for open-source projects, and free access for students.

Source

Chatbase: Do annual plans offer a discount?

Yes, yearly plans save 20% compared to monthly billing across all tiers.

Source

Chatbase vs Helicone

Chatbase

Helicone

The short version

Where they differ

What each one covers

Only in Chatbase

Only in Helicone

What people use each for

Chatbase

Helicone

Where each one falls short

Chatbase

Helicone

Pricing, plan by plan

Chatbase

Helicone

Which should you pick?

Choose Chatbase if

Choose Helicone if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Chatbase

More on Helicone

Keep looking

Other head to heads