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AI · head to head

Arize AI vs Chatbase

Arize AI logo

Arize AI

AI

AI engineering platform for observability and evaluation of agents and LLM apps

From
Free
Rated
-
Full reviewWebsite
Chatbase logo

Chatbase

AI

Build AI chatbots trained on your data

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Arize AI the free plan caps trace spans at 25,000 per month with only 15 days of retention.; Chatbase enterprise plan requires custom pricing with sales contact
  • Prices and features above were last checked on 29 August 2026.

Where they differ

Only the attributes on which Arize AI and Chatbase actually diverge.

Attributes where Arize AI and Chatbase differ
AttributeArize AIChatbase
Platformsweb, apiWeb

Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), user rating (Not yet rated), category (AI).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Arize AI

  • End-to-end tracing
  • Evaluation framework
  • Prompt testing and improvement
  • Alyx AI engineering agent
  • Custom dashboards
  • Data warehouse integrations

Only in Chatbase

Nothing recorded that Arize AI does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Arize AI

  • Tracing and debugging production AI agentsnot Chatbase
  • Running large-scale evaluations across traces and sessionsnot Chatbase
  • Improving prompts before production rolloutnot Chatbase
  • Storing and querying GenAI traces alongside a data warehousenot Chatbase

Chatbase

  • Automating customer support for returnsnot Arize AI
  • Answering product questions 24/7 across channelsnot Arize AI
  • Routing conversations to sales teamsnot Arize AI
  • Escalating complex issues to human agentsnot Arize AI

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Arize AI

  • The free plan caps trace spans at 25,000 per month with only 15 days of retention.
  • Self-hosted deployment and Data Fabric integration are restricted to the custom-priced Enterprise tier.
  • Pricing beyond the $50/month Pro plan requires a custom quote, making cost planning less transparent at scale.
  • Advanced compliance features like HIPAA are only available on Enterprise.

Chatbase

  • Enterprise plan requires custom pricing with sales contact
  • Message credits are consumption-based; exceeding monthly allocation requires additional purchase

Pricing, plan by plan

Arize AI

Free
  • AX FreeFree
    • 25k trace spans/month
    • 1 GB storage/month
    • 15-day retention
  • AX Pro$50/month
    • 50k trace spans/month
    • 10 GB storage/month
    • 30-day retention
  • AX Enterprise$undefined/mo
    • Custom trace spans, storage, and retention
    • SaaS or self-hosted deployment
    • Managed agents and Data Fabric

Chatbase

Free
  • FreeFree
    • 50 message credits monthly
    • 1 member
    • Limited model access
  • Hobby$40/month
    • 700 message credits
    • 2 members
    • Advanced models
  • Standard$150/month
    • 4,000 message credits
    • 3 members
    • Voice
  • Pro$500/month
    • 15,000 message credits
    • 5 members
    • Advanced analytics

Which should you pick?

Choose Arize AI if

  • You need end-to-end tracing.
  • You want to start without paying.
  • You work on web, api.
  • You also want evaluation framework.
Arize AI review

Choose Chatbase if

  • You want to start without paying.
Chatbase review

Questions people ask

Is Arize AI or Chatbase better?
Neither clearly leads. Arize AI starts at Free and Chatbase at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Arize AI or Chatbase?
Arize AI starts at Free and Chatbase at Free.
Does Arize AI or Chatbase run on more platforms?
Arize AI runs on web, api. Chatbase runs on Web.
Can I use Arize AI for free?
Both have a free tier, so you can try either at no cost before committing.
What is Arize AI best used for?
Arize AI is most often used for tracing and debugging production ai agents, running large-scale evaluations across traces and sessions, improving prompts before production rollout, storing and querying genai traces alongside a data warehouse. Of those, tracing and debugging production ai agents and running large-scale evaluations across traces and sessions are not what Chatbase is typically brought in for.
What can Arize AI do that Chatbase cannot?
Arize AI covers End-to-end tracing, Evaluation framework, Prompt testing and improvement, Alyx AI engineering agent.

Answered from the vendors’ own pages

Arize AI: What does Arize AX cost?

Arize AX offers a free plan, a Pro plan at $50/month, and a custom-priced Enterprise plan, with pricing based on trace spans, storage, and retention needs.

Source
Chatbase: Is there a free tier for Chatbase?

Yes, Chatbase offers a free plan with 50 message credits per month, 1 team member, and limited access to AI models. Agents created on the free plan automatically delete after 14 days of inactivity.

Source
Arize AI: Is there a free plan, and what are its limits?

The AX Free plan includes 25,000 trace spans and 1 GB of storage per month with 15-day retention, plus unlimited users, evaluations, and experiments.

Source
Chatbase: What are the differences between Standard and Pro plans?

Standard ($150/month) includes 4,000 message credits and 3 team members with voice, telephony, and API access. Pro ($500/month) includes 15,000 message credits, 5 team members, and advanced analytics with ticket support.

Source
Arize AI: What deployment options are available?

Free and Pro plans are SaaS-only, while Enterprise customers can choose SaaS or self-hosted deployment with custom SLAs.

Source
Chatbase: How much does it cost to add extra team members beyond the plan limit?

Chatbase's pricing page does not specify the cost for adding extra team members beyond the included count in each plan. Contact sales for custom member add-on pricing.

Source
Chatbase: Do annual plans offer a discount?

Yes, yearly plans save 20% compared to monthly billing across all tiers.

Source
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